Disney's The Jungle Book - Key Stage 1 The Story One bright sunny morning, Baloo comes crashing out of the jungle. Mowgli is on the outskirts of the village and is delighted to see Papa Bear. Baloo is very agitated; he has something very important to show Mowgli. Baloo and Mowgli run through the jungle when Baloo suddenly stops and points out fresh paw prints - Shere Khan is back in the area. The tiger has sworn he will kill Mowgli - could Shere Khan attack the Man Village just to get Mowgli? As the two friends try to figure out what to do, Baloo remembers an old jungle story. An explorer settled in the ruins of an old temple further in the jungle and lived there for many years. He befriended many jungle animals and was never attacked by any dangerous animal, as he possessed some kind of magical object that frightened even the most ferocious of animals. Baloo has no idea what this terrifying magical object is but he does know where the ancient ruins are. The two friends set off to explore these ruins in the hope of finding whatever it was the explorer owned that could frighten Shere Khan away.... forever. Once Mowgli and Baloo arrive at the ancient ruins, they soon discover that searching will not be enough to find this magical object. The explorer's animal friends still live in the ruins and are not willing to hand over their master's possessions to just anybody. Mowgli and Baloo have to prove themselves worthy. Through English, Maths and Science exercises, Baloo, Mowgli and you will have to explore the ancient ruins, collecting clues that will finally lead you to the hiding place of the object that "all tigers fear". A. MINIMUM SYSTEM REQUIREMENTS B. INSTALLING DISNEY'S THE JUNGLE BOOK - KEY STAGE 1 C. GETTING STARTED D. UNINSTALLING DISNEY'S THE JUNGLE BOOK - KEY STAGE 1 E. PLAYING DISNEY'S THE JUNGLE BOOK - KEY STAGE 1 F. MESSAGE TO PARENTS G. EDUCATIONAL PRINCIPLES H. TROUBLESHOOTING I. FREQUENTLY ASKED QUESTIONS II. TROUBLESHOOTING BASICS III. DISPLAY ISSUES IV. UPDATING DRIVERS I. CUSTOMER SUPPORT A. MINIMUM SYSTEM REQUIREMENTS If your system does not meet any one of the following minimum system requirements, Disney's The Jungle Book - Key Stage 1 will not perform properly. Microsoft(r) Windows(r) 95/98/Me/XP Pentium(tm) II class processor, 266 MHz 64MB RAM 180MB free uncompressed hard disk space 8X speed CD-ROM 16-bit sound card 8MB video card, 16-bit colour depth Java-compatible Web Browser (e.g. Internet Explorer 4.0 or Netscape Navigator 4.08 or later) IMPORTANT! In addition to meeting the Minimum System Requirements, it is highly recommended that you ensure that your computer's components are utilising the most recent software drivers. Please refer to the troubleshooting section of this manual for more information. Recommended System Configuration: Disney Interactive Customer Support recommends the following system specifications for your computer to run Disney's The Jungle Book - Key Stage 1 with the best possible performance. Pentium(tm) II class processor, 333 MHz or faster 128MB RAM MICROSOFT WINDOWS(r) 2000 DISCLAIMER: This product is designed for use with Microsoft Windows 95, 98, Millennium and XP. Although it may install and run on a system using Microsoft Windows 2000, we cannot guarantee its complete compatibility with that Operating System. Microsoft Windows 2000 is intended primarily for use within a business environment. All software titles presently supported by Disney Interactive are intended for Home Entertainment purposes only. Currently, no updated versions or patches are planned that would ensure Disney Interactive software titles complete functionality with Microsoft Windows 2000. Microsoft is developing Windows 2000 Compatibility Updates that address various compatibility issues relating to Windows 2000. Some Windows 2000 users may benefit from the increased compatibility these updates offer with pre-existing software. This does not guarantee all products will eventually function with this operating system. Nor does Disney Interactive assume responsibility for the Windows 2000 Compatibility Updates. Please refer to the Microsoft website or documentation provided with your operating system or computer hardware for more information about the Windows 2000 Compatibility Updates, compatibility issues and technical support. Microsoft and Windows are registered trademarks of Microsoft Corporation in the US and in other countries. B. INSTALLING DISNEY'S THE JUNGLE BOOK - KEY STAGE 1 Exit all other programs and applications when installing Disney's The Jungle Book - Key Stage 1. Also exit any active screen savers, utility programs, anti-virus programs, energy saver applications or shell programs to ensure that these programs will not interfere with installation. When all other programs have been closed, insert the CD in the CD-ROM drive. If your CD-ROM drive is AutoPlay-compliant, an introduction screen will automatically appear when the CD-ROM is inserted in the CD-ROM drive. Follow the on-screen prompts to complete the installation. C. GETTING STARTED If your CD-ROM drive is AutoPlay-compliant, a prompt will automatically appear when the CD is inserted in the CD-ROM drive. Click on Play to start the game. If the prompt does not appear, from the Windows Taskbar, click on Start and point to Programs (Windows 95/98/Me) or All Programs (Windows XP). From the resulting sub-menu, point to Disney Interactive and select the The Jungle Book - Key Stage 1 folder. From The Jungle Book - Key Stage 1 sub-menu, click on the The Jungle Book - Key Stage 1 program icon. D. UNINSTALLING DISNEY'S THE JUNGLE BOOK - KEY STAGE 1 To uninstall the program, proceed as follows: 1. From the Taskbar, click on Start and point to Programs (Windows 95/98/Me) or All Programs (Windows XP). 2. From the Programs sub-menu, point to Disney Interactive and select the The Jungle Book - Key Stage 1 folder. 3. From the The Jungle Book - Key Stage 1 sub-menu, click on the Uninstall The Jungle Book - Key Stage 1 icon. 4. Follow the on-screen instructions to complete the uninstallation. E. PLAYING DISNEY'S THE JUNGLE BOOK - KEY STAGE 1 To start a new game Click on the caterpillar. Each new game will then be identified by an icon (a heart, a leaf, etc). This means that several children can play Disney's The Jungle Book - Key Stage 1, each progressing at their own pace. Each child simply needs to remember the icon for his/her current game. To resume an earlier game Go to the welcome screen and click on the butterfly. Then simply use the arrows to scroll through the icons and click on the icon which corresponds to the game you wish to resume. To save a game Games are automatically saved when you exit the program. To delete a saved game Click on the red butterfly in the welcome screen and use the arrows to scroll through and select the icon of the saved game you wish to delete. Next, click on the rubbish bin in the lower right of the screen. Your game icon will now appear with a cross through it. Click on the yellow button to confirm the deletion or on the red button to cancel the action. Note: To skip the introduction at the start of each new game, simply press the space bar. Navigation The ruins of the lost city are divided into three main areas. A different character hosts each area and each character will issue challenges based on different subjects. - Banana and Barnaby, the Monkeys: English - Mango the Vulture and the Caracal: Maths - Jacko, the Parrot: Science On the main screen, a statue of the relevant character indicates the entrance to each of these areas. Moving around in the ruins Click on the arrow signs to move Mowgli and Baloo from one place to another. Note: - The arrow signs only appear on the screen when you move your mouse over an available direction (eg. a ladder, a road, a tree trunk, etc). - Some paths are only available once you have completed several challenges. Help You can never get lost! You can ask for help at any time during an activity. Simply click on the question mark on the navigation bar at the bottom left of the screen and the aim of the activity will then be explained again. If you want a question within an activity to be repeated, click on the host character. Furthermore, if you have forgotten what you need to do to move forward in the adventure, check out the map. The Map You can go to the map at any time by clicking on the parchment icon on the navigation bar (at the bottom left of the screen). This map gives you a quick overview of all the areas you have already visited and those you have not yet been to. To return to any activity you have already played, just click on the appropriate picture on the map. If the picture of the activity is white, this means that you have not yet been there and therefore you cannot access this activity from the map. Note: The map is a useful reminder of what tasks still need to be completed. At regular intervals Mowgli will remind you what objects need to be collected to complete the game. Bonus fruit During the different activities you can win bonus bananas, coconuts and peanuts. At times Mowgli or Baloo may complain of feeling weak or hungry. To give them an energy boost, simply click on the fruit and offer it to them. The Activities English Hanging Words: Hosted by Banana, the Monkey. Here you need to complete words. Baloo is holding a line on which is hung a nearly completed word. Fluttering over Baloo's head are lots of sheets containing different parts of words. Banana will say a word. Mowgli then has to throw a pebble at the sheet that contains the missing part of the word that is on the line. Simply click on the correct sheet and Mowgli will throw his pebble at that sheet. This will send the sheet down to Baloo's line to complete the word. Remember a single letter or a syllable may be missing from the word. Reward: A Record (plus bonus fruit) Falling Words: Hosted by Banana, the Monkey. Banana wants Baloo and Mowgli to help him build a wall. The bricks used to build the wall contain words that can be made up into sentences. Listen to Banana and click on the bricks in the correct order to match what Banana is saying. Reward: A Record (plus bonus fruit) Swinging Words: Hosted by Banana, the Monkey. Mowgli is up in the treetops and needs your help to put some cut up words back together. He is standing on a white board that contains the first syllable of a word. Listen to the word Banana is saying and then click on the missing syllable and drag it over to the white board to form the word again. As the challenge progresses you may need to find more than one syllable. As things get more difficult you will be given a word to cut up into syllables and later on you will be asked to use these new syllables to create other words. Reward: A Record (plus bonus fruit) Maths: Lighting the city: Hosted by Mango, the Vulture. McAlister, the Explorer, has left Mango in charge of the lighting arrangements for the ruins at night. The ruins are lit up using fireflies in jars as lamps. The number of fireflies needed in each jar changes. Mango will let you know how many fireflies are needed, or sometimes the jar will be labelled with how many fireflies are required. In the different levels of this activity you will be given a variety of challenges; you will need to put the correct number of fireflies into the jars, label the jars correctly, add or subtract the contents of the jars, or put the jars into order depending on their contents. You place the fireflies into the jar by clicking the small honey stick and then clicking on a firefly. The firefly will then fly into the jar. As the numbers requested get bigger you can collect 10 fireflies with just one click by selecting the big honey stick and then clicking on one firefly. A number 10 icon will appear in the jar to represent 10 fireflies. When you have reached the total number of fireflies required, you then need to click on the lid to close the jar. Reward: A Jar (plus bonus fruit) The Fruit-o-matic machine: Hosted by Mango, the Vulture. Mango has accidentally broken one of the Explorer's inventions and it's up to you to put it back together! Play as Mowgli and operate the claw to catch the pieces Mango asks for. These are the pieces needed to repair the fruit-o-matic machine. Through the various exercises in this activity you will help Mowgli choose the correct object according to shape, colour, size, order and length. Reward: Fix the machine (plus bonus fruit) The Scales: Hosted by the Caracal. Only when you have repaired the fruit-o-matic machine AND won the jar from Mango can you gain access to this activity. Here the Caracal will instruct you to put a certain number of fruit on the scales. You do this by setting the bamboo sticks in such a way that the fruit will roll from one stick to the next and into the scales without falling onto the ground. Once the fruit is in the glass jar of the scales, you will have to balance the scales by moving the counter-weight (on the bottom right of the screen) to the correct number. Things get more difficult when the fruit is coming from two or three different tubes or when you are given the weight and you have to ensure that you have put the correct number of fruit into the jar. Reward: The Scales (plus bonus fruit) The Story of the Explorer: Hosted by Barnaby, the Monkey. Barnaby the monkey is the oldest of all the Explorer's animal friends, which means he can be a little forgetful at times. He has forgotten the details of the Explorer's time in the jungle, including where the Explorer hid the magical object. However, he does remember that the Explorer recorded everything about his adventures on records. When Baloo and Mowgli come back to Barnaby with the records that have been won in the Reading activities with Banana, Barnaby plays these records on his record player and Baloo and Mowgli uncover the Explorer's stories and some secrets! As Barnaby plays each record, you have to complete an activity. On the first record, you hear the story of the Explorer's dramatic arrival in the jungle. You have to put the pictures which illustrate the story into the correct order. Then you are asked to put the correct sentence under the relevant picture. On the second record, you hear more details about the Explorer's arrival in the jungle. Again you will be asked to put the correct sentence under the corresponding picture, then fill in the missing words from the sentences. On the third record, you hear the conclusion of the Explorer's life in the jungle and discover where the Explorer hid the magical object. Here, you have to put words of the sentences in order or rewrite words using letters. Reward: Access to Gaspard's kitchen through the parachute game. Cooking: Hosted by Gaspard, the Monkey. You will not be able to start this activity unless the Caracal has lent you his scales. Gaspard the monkey is a chef, of sorts! He likes to cook but doesn't seem to ever eat what he has made. Following a recipe has never been his strong point. Once you have the scales, Mowgli offers to help Gaspard follow his recipe. By clicking on a recipe you will see the ingredients and the quantities that are needed for that particular recipe. The ingredients will move horizontally above the cooking pot. Click on the correct amount of each ingredient when it is directly over the pot and it will fall into the pot. However, some mischievous parrots are flying around the kitchen trying to catch your ingredients. If they do, you will have to wait until the parrot flies over the pot again, then click on the parrot to make the ingredient fall into the pot. Reward: A sketch to help you repair Jacko's clock. Remember, you can print out these recipes and make them at home yourself. Make sure you ask your Mum or Dad first! Science Animal Cards: Hosted by Jacko, the Parrot. The Explorer left behind a lot of things, including cards on which he had classified all the animals he knew from home. Unfortunately, they have become mixed up and the ants are having difficulty putting them back in the correct order. Help Mowgli and the ants file the cards back into the correct order. Click on the card which represents the animal Jacko has asked for or described to you. The ants will then carry the card back to the box. Reward: Part of the code (plus bonus fruit) Watch out, they sting! Hosted by Jacko, the Parrot. One of the paths that Baloo and Mowgli need to take is being heavily guarded by a swarm of angry bees. These bees will try to sting Mowgli unless Baloo can make them "buzz off"! To help them out Jacko names a body part and you have to find it on the sketch of Mowgli and then click on it. When you get it right, Baloo blows the bees away from Mowgli. Unfortunately for Mowgli, if you get it wrong, Mowgli gets stung! As things get more difficult and the bees become more persistent, you will then have to listen hard and click on parts of the body in sequence. Reward: Part of the code (plus bonus fruit) What's the time, day and month? Hosted by Jacko, the Parrot. The Explorer built a clock, but unfortunately it doesn't work any more. Jacko tells you that behind the clock there is the entrance to where the "magical object" is hidden. With the sketch you have won in Gaspard's kitchen, follow the instructions and start rebuilding the clock by placing the correct wheels in the correct cogs. When you have successfully rebuilt this part of the clock, Jacko gives more instructions about more wheels and where they go. Read, listen and follow these instructions carefully and the clock will begin to work again. To ensure this universal clock is working correctly, Jacko asks you to set the clock to different times. As things become more difficult, you have to show what time would be shown on the clock if it was lunchtime or bedtime, for example. Then you will be asked to put the days of the week, the months of the year and the four seasons in order. Reward: Access to the Marble Game (plus bonus fruit). Jungle Artist: Hosted by the Caracal. You can take some time out of your search to practice your artistic skills if you want. Using butterflies, ladybirds, smashed fruit, flowers or brushes create your own jungle masterpieces that you can print out. Simply click on the tool you wish to draw with and click to start drawing. To stop drawing, simply click again. To erase your drawing and start again, click on the fan. To erase a part of your drawing, click on the eraser. To print, click on the printer icon. Parachute Jumping: Hosted by Barnaby, the Monkey. To get to Gaspard's kitchen, Mowgli and Baloo have to parachute off a very high cliff. Baloo safely secures parachutes to his own and Mowgli's back. Once in mid-air, their decent is made harder by mischievous jungle friends and foes! There are monkeys throwing bananas at them, and bees and vultures trying to push them off course. Help Mowgli and Baloo reach Gaspard's kitchen by clicking on the bananas and coconuts to make them disappear and by clicking on the bees and vultures to move them out of the way. Marbles: Hosted by Jacko, the Parrot. Baloo and Mowgli have finally arrived at the entrance to the temple. Unfortunately the temple door is locked. Jacko tells them that the door can be opened by pushing the marbles that are scattered around the temple entrance, into the well at the centre of the courtyard. You are given an aerial view of the temple courtyard and you have to direct Baloo and Mowgli as they push the marbles into the well. Watch out! The two green areas on the left and right are holes and once a marble has fallen down one of these holes it can be very difficult to get it out. The Final Enigma: Hosted by Jacko, the Parrot. Congratulations! You have finally completed the challenges given to you by your jungle friends. However, you still need to crack a code to get to the magical object. Using the two parts of the code that you won from the ants and the bees, follow the instructions carefully. Turn the boxes of the columns until the correct image is shown. Once you have solved the enigma, you will discover the magical object that all tigers fear, and the Man Village will be saved from the threat of Shere Khan forever! F. MESSAGE TO PARENTS Disney's The Jungle Book - Key Stage 1 is an effective support tool that conforms to the National Curriculum for Key Stage 1. This title will help to develop your child's knowledge and consolidate his/her skills in English, Maths and Science, as he/she plays an exciting adventure game in the company of Mowgli and Baloo. Disney's The Jungle Book - Key Stage 1 can be used in two ways: Firstly, it offers targeted learning or revision (to build up specific skills as in reading for example) and secondly it helps the child develop his/her knowledge and skills as he/she progresses through the adventure. In the latter case, the child needs to have a sound grasp of all the educational content in order to accomplish his/her mission. G. EDUCATIONAL PRINCIPLES Activities Disney's The Jungle Book - Key Stage 1 consists of basic and complex activities. Before starting a complex activity, the child is invited to practice some basic ideas in depth (reading short words for example). Once he/she has mastered these basic skills, he/she can then try some more complex activities (cutting up long words for example). To move forward in the adventure, the child must successfully complete a certain number of basic activities. This enables them to progress to the "summary activities". Successful completion of these "summary activities" is often rewarded by an object required for the adventure (for example records in the case of Reading). The child can go back to the basic activities at any time for more practice - even if he/she has already moved on to the "summary activities". Auto-levelling Rather than your child having to adapt to Disney's The Jungle Book - Key Stage 1, it adapts to suit your child. The program has an auto-levelling system that detects your child's level in each activity in real-time and sets tailored challenges, which allow the child to move forward if they master the concept or to consolidate their knowledge if they find something difficult. Developed by Disney Interactive in consultation with experienced schoolteachers, Disney's The Jungle Book - Key Stage 1 is a unique learning tool which allows your child to benefit from the very latest educational methods in a fun setting. Feedback You can check your child's progress at any time, using detailed feedback charts designed especially for you. Access to these feedback charts is protected. To gain access, press the CTRL and P keys. This will take you to the standard feedback charts showing which level your child has reached in each subject, his/her overall success and failure rate and the minimum requirements to move forward in the adventure. To see full details of an individual activity, click on the corresponding arrow. To view a detailed description of what is taught in a certain activity, just click on the relevant picture. H. TROUBLESHOOTING I. FREQUENTLY ASKED QUESTIONS 1. I cannot hear any audio, what should I do? *Verify that you can hear sound when using another program. *Verify that your speakers are turned on. *Verify that your speaker cables are connected to the computer. *Verify that the speaker cable is connected to the correct sound port. 2. The audio sound is muffled, what should I do? *Exit all other programs and applications when running the Disney Interactive program. Also exit any active screen savers, utility programs, anti-virus programs, or shell programs to ensure that these programs will not interfere with program performance.*Upgrade your sound card device driver. 3. The picture looks choppy, what should I do? * Exit all other programs and applications when running the Disney Interactive program. Also exit any active screen savers, utility programs, anti-virus programs, or shell programs to ensure that these programs will not interfere with program performance.*Verify that your video card meets or exceeds the Minimum System Requirements of this program. Refer to the video card's documentation for detailed information on its capabilities. * Upgrade your video card device driver. 4. Why will AutoPlay not work with Windows 95/98/Me? Verify that the Auto Insert Notification feature is activated. The Auto Insert Notification features of Windows may be disabled if AutoPlay is not working. To check or enable this setting, use the following procedure: * From the Windows desktop, right-click on My Computer and from the context menu, select Properties to open the System Properties window. * From the System Properties window click on the Device Manager tab to bring it to the forefront. * From the Device Manager tab, in the "CD-ROM" section, click on the plus next to CD-ROM, and double click on your listed CD-ROM drive. * Within the CD-ROM properties window click on the Settings tab, and make sure there is a checkmark in the line labelled "AUTO INSERT NOTIFICATION". * From the Taskbar, click on Start and from the Start menu click on Shutdown; in the Shut Down Windows Window select Restart the computer and click on Yes to restart your computer. NB - Unfortunately, there are some CD-ROM drives that do not support the AutoPlay functions of Windows 95/98/Me. Contact your CD-ROM manufacturer to see if they have updated drivers that would make your CD-ROM drive AutoPlay compliant. 5. What can be done to ensure that my system will run the program with the best possible performance? *Verify that Windows 95/98/Me is managing Virtual Memory. * To check your Virtual Memory setting, click on the Start button and point to Settings then select Control Panel. In the Control Panel window, double-click on System then click on the Performance tab. In the Performance tab, click on the Virtual Memory button to view the current settings. *Verify that the configuration of each system component does not conflict with another system component. * Click on the Start button and point to Settings, then select Control Panel. In the Control Panel window, double-click on System then click on the Device Manager tab to display a list of system components. If there is a conflict, a warning icon will appear next to the component with the conflicting setting. Select the component, and then click on the Properties button for more information. If there are no conflicts, make sure that Windows is running with optimum performance by clicking on the Performance tab and reading the system evaluation. If there are conflicts or your system is not running with optimum performance, refer to your hardware documentation or contact your computer's manufacturer. *Verify that there is plenty of free disk space on your hard drive. * In addition to the hard drive space needed to install program and support files, Windows and other programs need enough free hard drive space to use for virtual memory, temporary files, and other system activities. Delete any files or programs that are no longer used and archive any files or programs that are used less frequently to another storage volume. You should also delete any orphaned temporary files to maximize free hard disk space and ensure that your system is operating smoothly and efficiently. Orphaned temporary files are usually created when the computer's power switch is turned off, without first exiting Windows. Refer to your hardware documentation for the most complete information on making system modifications to your particular computer. 6. What can be done to ensure that my video card will display the program's video, animations, and graphics with the best possible performance? *Verify that the latest version of your video card's proprietary driver is properly installed on your system. Video card and computer system manufacturers are constantly updating their video card drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your video card driver recently, you may want to consider doing so to ensure that your system runs all programs with optimum performance. *Maximise the available free memory. Exit all programs that appear in the Task List (except Explorer and Systray) and disable any utilities that load at startup. Programs that run in the background, like anti-virus programs, screen savers, energy savers, or other programs that may not appear to be open, can activate when you are installing or running the program and lock up the system or take away system resources. *Lower the Hardware Acceleration setting. If the problem continues, in Windows 95, 98 or Me lower the Hardware Acceleration setting within the Advanced Graphics Settings window in the Performance tab of System Properties. In Windows XP, right-click on the Desktop and select Properties; click on the Settings tab and select the Advanced button; select the Troubleshooting tab of the properties window and make your setting adjustment there; then click on OK to confirm you setting change. After making a change, restart the program and test for the error. If the error recurs, continue selecting alternate settings until the problem is resolved. If the error cannot be eliminated, restore your original setting and contact your hardware manufacturer. Refer to your hardware documentation for the most complete information on making system modifications to your particular computer. 7. What can be done to ensure that my sound card will play the program's audio files with the best possible performance? *Verify that the latest version of your sound card's proprietary driver is properly installed on your system. * Sound card and computer system manufacturers are constantly updating their sound card drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your sound card driver recently, you may want to consider this option to ensure that your system runs all programs with optimum performance. *Verify that your sound card is configured properly. * Sound problems are often the result of conflicting DMA or IRQ settings. Many sound cards use an audio utility program, with options to adjust various settings and controls. Other sound cards require manual adjustments to the card itself. If your system is not playing the program's audio files properly, refer to your hardware documentation or contact your hardware manufacturer to ensure that your sound card is configured properly and that the correct driver is installed. *Make sure that any external speakers or headphones are properly connected and that the volume control is set appropriately. * If sound issues continue, try playing other programs. If other audio files do not play on your system, update your sound driver or select alternate IRQ or DMA settings. Make only one change at a time, so that the source of the problem can be isolated. After making a change, restart the program and test for the error. If the error recurs, continue selecting alternate settings until the conflict is resolved. If the error cannot be eliminated, restore your original settings and contact your hardware manufacturer. Refer to your hardware documentation for the most complete information on making system modifications to your particular computer. 8. What can be done to ensure that my CD-ROM drive will play the program CD with the best possible performance? *Verify that the CD is not smudged or scratched. * During normal usage, the CD surface may become smudged with fingerprints, dust, or other particles that prevent your computer from reading the information on the CD. Even a small smudge can cause your CD to experience problems that may lead to lockups or program errors. If you were previously able to run the program, a smudge or scratch is a likely source of the problem. Clean the CD with a soft dry cloth. After cleaning the CD, try running the program again. *Verify that the latest version of your CD-ROM drive's proprietary driver is properly installed on your system. * CD-ROM and computer system manufacturers are constantly updating drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your CD-ROM driver recently, you may want to consider doing so to ensure that your system runs all programs with optimum performance. *Verify that the CD-ROM drive appears in the list of components in Device Manager. * If your CD-ROM does not appear in the list, the drive may be using DOS mode drivers instead of the drivers specifically designed for use with Windows 95/98/Me/XP. Contact your hardware manufacturer to determine if new drivers are available. Please be aware that costs may be incurred when contacting manufacturers. *Change "Supplemental cache size" or the "Optimise access pattern for" settings. * If the program locks up or other performance issues occur in Windows 95/98/Me, adjust the "Supplemental cache size" or the "Optimise access pattern for" settings from the File System Properties CD-ROM tab in the Performance window of System Properties. Make only one change at a time, so that the source of the problem can be isolated. After making a change, restart the program and test for the error. If the error recurs, continue selecting alternate settings, until the conflict is resolved. If the error cannot be eliminated, restore your original settings and contact your hardware manufacturer. Refer to your hardware documentation for the most complete information on making system modifications to your particular computer. II. TROUBLESHOOTING BASICS There are several things you can do to make sure that your computer system realises the full potential of the program. 1. Determine if any changes have been made to the system. A frequent source of conflict between hardware and software is a system configuration change. If an error occurs after making a change to the configuration of your system (i.e., adding new hardware, updating drivers, installing another program), then that system change is a likely source of the problem. Refer to the manufacturer's instructions to verify that the proper installation procedure was used and note any incompatibility issue or system modifications listed in the documentation. 2. Isolate the source of the problem. The program itself does not necessarily cause errors that occur when running a software program. These errors may be caused by the operating system, a conflict between hardware settings, another program running in the background, or an obsolete driver, which has not been updated to work with the system's newer components. Determine exactly when and where the problem occurs, and whether or not the problem also occurs with other software programs. Also determine what other system activities are taking place when the problem occurs. Determining the exact circumstances under which a problem occurs often points to a solution. 3. Determine if the error can be reproduced. Restart the program and test for the error. If the same error occurs in the same location, uninstall the program, reinstall the program, restart the system, and then run the program again. If the error recurs, determine if a similar error occurs with other software programs. If it does, the source of the problem may be one of the system's hardware components. Refer to your hardware documentation or contact the manufacturer to determine if an updated driver or system modification will resolve the issue. 4. Verify that your system meets or exceeds the minimum system requirements of the program. If your system does not meet any one of the minimum requirements, the program will not run properly. 5. Verify that all external cables and connections are secure. Also ensure that power, settings, and option controls for all system components are set appropriately. Refer to your hardware documentation or consult your hardware manufacturer for additional information. 6. Exit all other programs and applications when installing or running the program. Exit any active screen savers, utility programs, anti-virus programs, or shell programs to ensure that the maximum amount of RAM is available for your system to run the program as quickly and smoothly as possible. Also exit any automatic power saving utilities or other timing programs like an anti-virus program that scans your hard disk every hour or a power management utility that shuts down all non-essential system functions during idle periods. If a timing program or screen saver activates during installation or during play, the program may crash or experience other technical difficulties. III. DISPLAY ISSUES In order to run Disney's The Jungle Book - Key Stage 1 properly, verify that your video display is set to the correct colour depth of at least High Colour (16 bit). Also, ensure that the Display Resolution is set to the optimal setting of at least 800 by 600 pixels. See below for instructions on changing your display settings. Changing the Display Settings: 1. To open the Display Properties window, right-click on the Desktop and select Properties from the list of options. 2. Click on the Settings tab to bring it forward. 3. Change the Colour Palette or Colours to "High Colour (16 Bit)" or higher. 4. Move the Screen Area slide bar until the setting reads "800 by 600 pixels". 5. Click Apply to enact the change. NOTE: On some systems, if the display settings were changed, you will be prompted to restart the computer for the change to take effect. If prompted, follow the on-screen instructions to restart your computer. If you were not prompted to restart or did not need to make any changes, click OK to close the Display Properties Control Panel. IV. UPDATING DRIVERS Installing the latest available driver for your video card and sound card can result in a variety of benefits, including increased system performance, new component features, or the elimination of a technical problem. If your computer locks up, the video appears choppy, or the screen goes black, an updated video driver may solve the problem. An updated sound driver may result in crisper, clearer sound. Computer system and component manufacturers are constantly updating their drivers so that their hardware can play the latest software programs with the best possible performance. If you determine that your system is not using the latest driver, or your current driver is dated earlier than one year prior to today's date, you should consider obtaining an updated driver. If your video card and sound card were included with your system at the time of purchase, contact the manufacturer of your computer system about obtaining the latest version of a driver. If you have purchased a system component separately from your computer system, contact the component manufacturer to obtain the latest version of the driver. Updated drivers are frequently available from the manufacturers websites. Refer to your hardware documentation for contact information. Please be aware that charges may be incurred. I. CUSTOMER SUPPORT If you could not find the solution to an issue in the Troubleshooting section, Disney Interactive Customer Support offers a variety of support options. To help solve the problem quickly, efficiently, and accurately, please have the following information available: Name and version of the program Computer brand and model name Sound card brand and model name Video card brand and model name Information on other peripherals you are using (printers, modems, joysticks) The length of time since the system's drivers were last updated A detailed description of the problem Note any recent changes to your system Please refer to the program's manual for your local Customer Support contact information. Published by Disney Interactive, Inc. (c) 2003 Disney. All rights reserved Produced by Lexis Numérique. (c) Lexis Numérique, 2003. Microsoft and Windows are registered trademarks of Microsoft Corporation in the US and in other countries QuickTime(tm) is registered in the US and other countries All other products and/or company names are trademarks of their respective holders www.disneyinteractive.co.uk Archived by OldGamesDownload.com on 8th November, 2020