---------------------------------- ---------------------------------- Disney's Princess Royal Horse Show ---------------------------------- ---------------------------------- Contents -------- A. System Requirements B. Installation and Getting Started C. Playing the Game D. Technical Support A. System Requirements ---------------------- (i) Minimum System Configuration If your system does not meet any one of the following minimum system requirements, Disney's Princess Royal Horse Show will not perform properly. Microsoft(r) Windows(r) XP SP2 (please see note marked '(*)', below) Pentium(tm) II class processor, 233 MHz 64MB RAM 200MB free hard disk space 8X speed CD-ROM drive 16-bit DirectX -compatible sound card 2MB video card, 16-bit colour depth, DirectX -compatible DirectX 9.0c (included with game) IMPORTANT! In addition to meeting the Minimum System Requirements, it is highly recommended that you ensure that your computer's components are utilising the most recent software drivers. (ii) Recommended System Configuration Disney Interactive Customer Support recommends the following system specifications for your computer to run Disney's Princess Royal Horse Show with the best possible performance. Pentium(tm) II class processor, 500MHz 128MB RAM 8MB video card, 16-bit colour depth, DirectX -compatible (*)MICROSOFT WINDOWS(r) XP DISCLAIMER: Although this program will install and run on a system running Microsoft Windows XP, users with "Limited User" privileges will encounter difficulties. This program's installer is not designed to work around the upgraded security features that Windows XP provides. Administrative Privileges are required to install and uninstall the program. Depending on your system configuration, you may also be required to have Administrative Privileges to play this program. Please refer to your Windows XP documentation for information about "Administrative Privileges." (*)MICROSOFT WINDOWS(r) 2000 DISCLAIMER: This product is designed for use with Microsoft Windows XP. Although it may install and run on a system using Microsoft Windows 2000, we cannot guarantee its complete compatibility with that Operating System. Microsoft Windows 2000 is intended primarily for use within a business environment. All software titles presently supported by Disney Interactive are intended for Home Entertainment purposes only. Currently, no updated versions or patches are planned that would ensure Disney Interactive software titles complete functionality with Microsoft Windows 2000. Microsoft is developing Windows 2000 Compatibility Updates that address various compatibility issues relating to Windows 2000. Some Windows 2000 users may benefit from the increased compatibility these updates offer with pre-existing software. This does not guarantee all products will eventually function with this operating system. Nor does Disney Interactive assume responsibility for the Windows 2000 Compatibility Updates. Please refer to the Microsoft web site or documentation provided with your operating system or computer hardware for more information about the Windows 2000 Compatibility Updates, compatibility issues and technical support. Microsoft and Windows are registered trademarks of Microsoft Corporation in the US and in other countries. B. Installation and Getting Started ----------------------------------- (i) Installing the Program Exit all other programs and applications when installing Disney's Princess Royal Horse Show. Also exit any active screen savers, utility programs, anti-virus programs, energy saver applications or shell programs to ensure that these programs will not interfere with installation. When all other programs have been closed, insert the CD into the CD-ROM drive. If your CD-ROM drive is AutoPlay-compliant, an introduction screen will automatically appear when the CD-ROM is inserted into the CD-ROM drive. Follow the on-screen prompts to complete the installation. If the introduction screen does not appear, proceed as follows: 1. From the Windows Taskbar, click on Start and select Run. 2. In the Open: text box, type in the following command: D:\setup.exe (where D: is the letter of your CD-ROM drive) and click on the OK button. 3. Click on Install Now to install the program. Follow the on-screen installation instructions. MICROSOFT WINDOWS(r) XP DISCLAIMER: Although this program will install and run on a system running Microsoft Windows XP, users with "Limited User" privileges will encounter difficulties. This program's installer is not designed to work around the upgraded security features that Windows XP provides. Administrative Privileges are required to install and uninstall the program. Depending on your system configuration, you may also be required to have Administrative Privileges to play this program. Please refer to your Windows XP documentation for information about "Administrative Privileges." (ii) Getting Started If your CD-ROM drive is AutoPlay-compliant, an introduction screen will automatically appear when the CD is inserted into the CD-ROM drive. Click on Play to start the game. If the introduction screen does not appear, proceed as follows: 1. From the Taskbar, click on Start and point to All Programs (Windows XP). 2. From the resulting sub-menu, point to Disney Interactive, select the Disney's Princess Royal Horse Show folder, and click on the Disney's Princess Royal Horse Show icon. (iii) Uninstalling the Program To uninstall the program, proceed as follows: 1. From the Taskbar, click on Start and point All Programs (Windows XP). 2. From the Programs sub-menu, point to Disney Interactive, select the Disney's Princess Royal Horse Show folder, and click on the Uninstall Disney's Princess Royal Horse Show icon. 3. Follow the on-screen instructions to complete the uninstallation. C. Playing the Game ------------------- (i) Signing In When the game launches, you will be taken to the Sign In screen. There are ten saved game slots, in the form of award ribbons. Select a ribbon to create a new saved game or to continue a previously saved game. A ribbon with a horse icon signifies a saved game. A plain ribbon represents an empty saved game slot. (ii) Sparkling Sceptre The sparkling sceptre is your cursor throughout the game. Simply give it a swish and a click. (iii) Continue a Saved Game When you select a Ribbon that is already associated with a saved game, you will be asked to continue the current saved game or to start a new game. - Click on the decorated horse icon to continue playing the saved game. - Click on the plain horse icon to over-write the existing game and start a new game. - Click on the return arrow to cancel. (iv) The Gazebo Once you select your saved game ribbon from the sign in screen, you will find yourself looking out from the gazebo. From here you can travel to the different areas of the royal horse show grounds. These, and other options you can also select, are listed below. Royal Stables Select a horse from the royal stables and prepare it for the competition. Design Shoppe Change the colour and patterns adorning the royal horse show buildings, as well as the music played throughout the game. Show Ring Take your decorated horse on a ride around the Show Ring. Craft Cottage Print out growth charts, collectible horse information cards and certificates. Also view your scrapbook, which contains pictures of your decorated horses standing proudly in the winner's circle. Credits Click on the plaque to view a list of all the people that worked on this game. Sign In Screen Click on the ribbon to return to the sign in screen. Help Click on Cinderella's picture and she will let you know what you need to do and where you can go from here. Exit Click on the blue door icon from the gazebo to exit the game and return to the Desktop. (v) Royal Stables Welcome to the royal stables. Decorate and ride the royal horse of your choice. Select one of the horses in the royal corral. Once selected, the horse will make its way inside to be prepared for the show. Stable Interior Once inside the stable you will be able to dress your horse to impress. Decorating You may decorate seven areas of your horse: head, mane, tail, blanket, saddle, reins and hooves. - When you roll the sparkling sceptre cursor over each of the areas, they will sparkle. - Click on the area and six decorating options will appear. Either select one of the six options, or click on the "X" in the middle to leave the area free of decoration. - When you leave the stable, the decorated horse will be automatically saved. Saving an Outfit You may save three outfit combinations in each of the saved games. To save an outfit, proceed as follows: 1. Finish putting together your outfit. 2. Click on the pile of horse shoes that are hanging from the left post. It will become attached to the sparkling sceptre cursor. 3. There are three shelves on the left wall of the stall. Click on one of the shelves and a coloured horse shoe (gold, bronze or silver) will come to rest on it. 4. The outfit is now associated with the horse shoe. 5. You may dress any horse with the saved outfit by clicking on the horse shoe, and then clicking on the horse. Bonus Horses and Decorations After you have decorated any two horses, you will be rewarded with an additional horse. Once you have decorated any four horses, you will be rewarded with yet another horse, giving you a stable of six beautiful horses to decorate and ride. Along with each horse comes a new set of decorations, which you may use in combination with the existing sets. Help Click on Aurora's picture and she will let you know what you need to do and where you can go from here. Exit Clicking on blue door icon will exit the current activity and return you to the previous screen. (vi)Design Shoppe From the design shoppe, you may personalise the look of the royal horse show grounds. You may change the colour and type of bows, drapes, flags, flowers, and banners. You may also select the music that you hear throughout the game. Simply click on the item that you would like to change and all of its options will appear on the screen. Click on the colour or style and all instances of this item will change to match your selection. All changes are automatically saved. For example: Click on the banner in the upper right of the arch and different banner types will appear on the screen. Click on the one that you like and everywhere that the banner appears, your new choice will take its place. Help Click on Snow White's picture and she will let you know what you need to do and where you can go from here. Exit Click on the blue door icon to return to the gazebo. (Vii) Show Ring After selecting the show ring banner from the gazebo, you will be brought to the show ring's entrance. There are three levels to choose from - ruby, emerald and diamond. However, at first the ruby and emerald levels are locked. To gain access to first the emerald and then the diamond levels, you must first prove your riding abilities to the judges. For example: only once you successfully finish all of the courses in the ruby level, will the emerald level become available. The Course After selecting the level, you will be taken inside the show ring field. You will see a map of the field and the path that your horse must take. Using your computer mouse, click on the field to begin the course. While inside the show ring, you may exit at any time by pressing the ESC key on your computer keyboard. Controls Guiding your horse through the course is easy. You may use your computer mouse or your computer keyboard or even a combination of the two, whichever you are more comfortable with. A friendly bluebird will chirp when it is time to jump. If you do not jump in time, your horse will go around the obstacle and then continue around the course. In early levels, you will only have control over turning and jumping. In more advanced levels, you may also control the speed of your horse. Press the up arrow on your keyboard or move your computer mouse forward and away from you to speed up. Press the down arrow on your keyboard or move your computer mouse backward and towards you to slow down. The Winner's Circle To make it to the winner's circle, you must successfully jump at least half of the obstacles. If you prove your abilities and make it over most of the obstacles, you will be presented with a silver award. If you complete the course, perfectly jumping all of the obstacles, you will be bestowed with a gold award. Using your computer mouse, click anywhere on the screen to leave the winner's circle and return to the show ring's entrance. Each level has different rewards: Ruby level - ribbons Emerald level - horse shoes Diamond level - trophies Bonus Levels By winning all the awards in a level, you complete that level. This allows you to return to this level and compete for bonus rewards. (Completing a level unlocks the next level too.) For example: After winning all of the ribbons in the ruby level, you may re-enter the ruby level field to compete on a timed course. After completing the course, you will win a ruby. The size of the ruby (small, medium or large) that you win is dependant upon how quickly you were able to complete the course. Certificates When you successfully complete all of the courses in a level, you will earn a certificate of completion, which are kept in the craft cottage. Information Cards When you successfully finish a course, you will earn horse information cards. You may view and print out your cards at the craft cottage. Help Click on Snow White's picture and she will let you know what you need to do and where you can go from here. Exit Click on the blue door icon to return to the gazebo. (viii) Craft Cottage The Craft Cottage is where your winner's circle scrapbook and other printable items are kept. As well as a scrapbook, you will also be able to view and print out a growth chart, collectible horse information cards, and level completion certificates. Scrapbook Click on the scrapbook to open it. On the left page of the book, there are four border styles to choose from. Select any of the four borders and it will be applied to the image on the right page. On the right page is an image of one of your horses in the winner's circle. Every time you successfully finish a course at the show ring, an image of the horse is added to the scrapbook on the right page, which you can then print. As each new image is added a page is added to the scrapbook. Bonus Scrapbook Image If you complete each ride perfectly you will receive a gold award for each and also a bonus image in your scrapbook. You will find this after you finish the last ride of the diamond level. The bonus image is of your winning horse wearing a blanket of roses. - Click on the left and right arrow buttons to browse through your winner's circle pictures. - To print the picture, click on the printer icon (this is an old-style hand roll printer image). NOTE: If a printer is not connected to your computer, this icon will not be selectable. - Click on the delete icon (a light brown circle with a cross in the middle) to remove the picture from your scrapbook. Growth Chart A growth chart that measures your height in hands (horse measurement) is hanging on the wall. Click on it to get a closer look. If you would like to print your own growth chart, just click on the print button and it will be sent to your printer (if you have one installed on your computer). It will print twelve pages that need to be cut and taped together. Growth Chart Assembly When assembling the chart, ONLY cut along the dotted lines provided. Each page is numbered and, although some pages are interchangeable, it may be easier if you assemble the chart one page at a time, in order from top to bottom. 1. Cut along the dotted line of page 1 and place the cut edge over the uncut side of page 2, so that the two halves of the hand match. 2. Tape the two pages together. 3. Now cut along the dotted line of page 2 and then tape it to the top of page 3. 4. Continue doing this until all twelve pages are taped together and the growth chart is complete. 5. When complete, you will have a chart that is 18 hands high, where each hand measures 4 inches (10cm approximately), giving a total of 72 inches (180cm approximately) or 6 feet (1.8m approximately). Certificates When you successfully complete all of the courses in a level (ruby, emerald and diamond) you will receive a certificate of completion. Click on the certificates to get a closer look. If you have a printer installed on your computer and want to print out one of the certificates; click on the one that you would like to print, and then click on the printer icon. Information Cards Stored away in your chest are twenty collectible horse information cards. When you start, all but two of the cards are turned face down. Each time that you successfully complete a course, you will earn a horse card, and one of the remaining cards will be turned face-up. Cards are viewable in sheets of four. Click on a group of cards to bring it forward. To print out your cards, you will need a printer installed on your computer. First click on a group of cards, and then click on the printer button. If you would like to print both sides of the horse information cards, you must first print the reverse side. To print out the reverse side of a sheet of four, click on a group of cards you have not yet earned, then click on the printer button. You will need to do this five times...one for each set of four cards. Once you have earned all four cards in a group, place one of the printed pages into the printer upside-down, so that it will print on the reverse side of the paper. Select the group of cards, and then click on the printer button. If the paper is too thin and colour bleeds through, you may print the front and back sides on two different sheets of paper, and then glue the sheets together to create a complete card. Please Note: Once all of the cards have been earned, there is no way to print out the reverse side without starting a new game. Card Key Each card contains the following information: - The name of the horse breed. (top) - A picture of the horse. (top middle) - A picture of the world, highlighting the area(s) where the horse comes from. (middle) - Whether the horse is a draft horse, light horse, or pony. (One of the three horse silhouettes will be darkened.) (bottom left) - Up to five colours and patterns associated with the horse. (bottom right) Help Click on Belle's picture and she will let you know what you need to do and where you can go from here. Exit Clicking on the blue door icon will exit the current activity and return you to the previous screen. (ix) Desktop Pony When you are not playing Disney's Princess Royal Horse Show, you can still play with your own pony while you are working on other computer programs. To start up your desktop pony, follow these steps: 1. From the Taskbar, click on Start and point to All Programs (Windows XP). 2. From the resulting sub-menu, point to Disney Interactive, select the Disney's Princess Royal Horse Show folder, and click on the Run Sparkle The Desktop Pony icon. When you select the Run Sparkle The Desktop Pony icon, a small version of Sparkle (about 2cm high) will appear on your desktop. Depending on your computer, you may be given the option to choose between a small pony (2cm high) and a large pony (about 3.8cm high). (The large pony is only available if your computer exceeds the program's minimum system requirements by a sufficient amount.) Play with Sparkle Sparkle does a large number of actions that she chooses when you click on her. Click on her once, and she will do the first part of an action. When you click on her a second time, she will do the second part and then walk off the desktop. She will then walk back onto desktop at a different place. Options Once Sparkle is playing on your desktop, right-click on her to open the option menu. The following options are available: - Run on Startup - Choose this to get Sparkle automatically when you turn on or restart your computer. - Stay on Top - selecting this keeps Sparkle in the foreground while other programs are running. - Mute - Disables any sound associated with Sparkle. - Close - Removes Sparkle from the desktop. D. Technical Support -------------------- (i) Trouble Shooting FREQUENTLY ASKED QUESTIONS 1. Why will AutoPlay not work with Windows XP? a. Verify that the Auto Insert Notification feature is activated. The Auto Insert Notification features of Windows may be disabled if AutoPlay is not working. To check or enable this setting, use the following procedure: 1) From the Windows desktop, right-click on My Computer and from the context menu, select Properties to open the System Properties window. 2) From the System Properties window click on the Device Manager tab to bring it to the forefront. 3) From the Device Manager tab, in the "CD-ROM" section, click on the plus next to CD-ROM, and double click on your listed CD-ROM drive. 4) Within the CD-ROM properties window click on the Settings tab, and make sure there is a checkmark in the line labelled "AUTO INSERT NOTIFICATION". 5) From the Taskbar, click on Start and from the Start menu click on Shutdown; in the Shut Down Windows select Restart the computer and click on Yes to restart your computer. b. The CD-ROM does not support AutoPlay. Unfortunately, there are some CD-ROM drives that do not support the AutoPlay functions of Windows XP. Contact your CD-ROM manufacturer to see if they have updated drivers that would make your CD-ROM drive AutoPlay compliant. 2. What can be done to ensure that my sound card will play the program's audio files with the best possible performance? a. Exit all other programs and applications. Also exit any active screen savers, utility programs, anti-virus programs, or shell programs to ensure that these programs will not interfere with program performance. b. Make sure that any external speakers or headphones are properly connected and that the volume control is set appropriately. Verify that you can hear sound when using another program. Verify that your speakers are turned on. Verify that your speaker cables are connected to the computer. Verify that the speaker cable is connected to the correct sound port. Upgrade your sound card device driver. c. Verify that the latest version of your sound card's proprietary driver is properly installed on your system. Sound card and computer system manufacturers are constantly updating their sound card drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your sound card driver recently, you may want to consider this option to ensure that your system runs all programs with optimum performance. d. Verify that your sound card is configured properly. Sound problems are often the result of conflicting DMA or IRQ settings. Many sound cards use an audio utility program, with options to adjust various settings and controls. Other sound cards require manual adjustments to the card itself. If your system is not playing the program's audio files properly, refer to your hardware documentation or contact your hardware manufacturer to ensure that your sound card is configured properly and that the correct driver is installed. Refer to your hardware documentation for the most complete information on making system modifications to your particular computer. 3. What can be done to ensure that my video card will display the program's video, animations, and graphics with the best possible performance? a. Verify that the latest version of your video card's proprietary driver is properly installed on your system. Video card and computer system manufacturers are constantly updating their video card drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your video card driver recently, you may want to consider doing so to ensure that your system runs all programs with optimum performance. b. Maximize the available free memory. Exit all programs that appear in the Task List (except Explorer and Systray) and disable any utilities that load at startup. Programs that run in the background, like anti-virus programs, screen savers, energy savers, or other programs that may not appear to be open, can activate when you are installing or running the program and lock up the system or take away system resources. c. Lower the Hardware Acceleration setting. If the problem continues, lower the Hardware Acceleration setting within the Advanced Graphics Settings window in the Performance tab of System Properties. After making a change, restart the program and test for the error. If the error recurs, continue selecting alternate settings until the problem is resolved. If the error cannot be eliminated, restore your original setting and contact your hardware manufacturer. d. Enable AGP Texture Acceleration. Check the DirectX AGP Texture Acceleration in the DirectX Diagnostics Tool and make sure that it is enabled. Refer to your hardware documentation for the most complete information on making system modifications to your particular computer. 4. What can be done to ensure that my CD-ROM drive will play the program CD with the best possible performance? a. Verify that the CD is not smudged or scratched. During normal usage, the CD surface may become smudged with fingerprints, dust, or other particles that prevent your computer from reading the information on the CD. Even a small smudge can cause your CD to experience problems that may lead to lockups or program errors. If you were previously able to run the program, a smudge or scratch is a likely source of the problem. Clean the CD with a soft dry cloth. After cleaning the CD, try running the program again. b. Verify that the latest version of your CD-ROM drive's proprietary driver is properly installed on your system. CD-ROM and computer system manufacturers are constantly updating drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your CD-ROM driver recently, you may want to consider doing so to ensure that your system runs all programs with optimum performance. c. Verify that the CD-ROM drive appears in the list of components in Device Manager. If your CD-ROM does not appear in the list, the drive may be using DOS mode drivers instead of the drivers specifically designed for use with Windows XP. Contact your hardware manufacturer to determine if new drivers are available. Please be aware that costs may be incurred when contacting manufacturers. d. Change "Supplemental cache size" or the "Optimize access pattern for" settings. If the program locks up or other performance issues occur in Windows XP, adjust the "Supplemental cache size" or the "Optimize access pattern for" settings from the File System Properties CD-ROM tab in the Performance window of System Properties. Make only one change at a time, so that the source of the problem can be isolated. After making a change, restart the program and test for the error. If the error recurs, continue selecting alternate settings, until the conflict is resolved. If the error cannot be eliminated, restore your original settings and contact your hardware manufacturer. Refer to your hardware documentation for the most complete information on making system modifications to your particular computer. 5. What can be done to ensure that my system will run the program with the best possible performance? a. Verify that Windows XP is managing Virtual Memory. To check your Virtual Memory setting, click on the Start button and point to Settings then select Control Panel. In the Control Panel window, double-click on System then click on the Performance tab. In the Performance tab, click on the Virtual Memory button to view the current settings. b. Verify that the configuration of each system component does not conflict with another system component. Click on the Start button and point to Settings, then select Control Panel. In the Control Panel window, double-click on System then click on the Device Manager tab to display a list of system components. If there is a conflict, a warning icon will appear next to the component with the conflicting setting. Select the component, and then click on the Properties button for more information. If there are no conflicts, make sure that Windows is running with optimum performance by clicking on the Performance tab and reading the system evaluation. If there are conflicts or your system is not running with optimum performance, refer to your hardware documentation or contact your computer's manufacturer. c. Verify that there is plenty of free disk space on your hard drive. In addition to the hard drive space needed to install program and support files, Windows and other programs need enough free hard drive space to use for virtual memory, temporary files, and other system activities. Delete any files or programs that are no longer used and archive any files or programs that are used less frequently to another storage volume. You should also delete any orphaned temporary files to maximize free hard disk space and ensure that your system is operating smoothly and efficiently. Orphaned temporary files are usually created when the computer's power switch is turned off, without first exiting Windows. Refer to your hardware documentation for the most complete information on making system modifications to your particular computer. TROUBLESHOOTING BASICS There are several things you can do to make sure that your computer system realises the full potential of the program. 1. Determine if any changes have been made to the system. A frequent source of conflict between hardware and software is a system configuration change. If an error occurs after making a change to the configuration of your system (i.e., adding new hardware, updating drivers, installing another program), then that system change is a likely source of the problem. Refer to the manufacturer's instructions to verify that the proper installation procedure was used and note any incompatibility issue or system modifications listed in the documentation. 2. Isolate the source of the problem. The program itself does not necessarily cause errors that occur when running a software program. These errors may be caused by the operating system, a conflict between hardware settings, another program running in the background, or an obsolete driver, which has not been updated to work with the system's newer components. Determine exactly when and where the problem occurs, and whether or not the problem also occurs with other software programs. Also determine what other system activities are taking place when the problem occurs. Determining the exact circumstances under which a problem occurs often points to a solution. 3. Determine if the error can be reproduced. Restart the program and test for the error. If the same error occurs in the same location, uninstall the program, reinstall the program, restart the system, and then run the program again. If the error recurs, determine if a similar error occurs with other software programs. If it does, the source of the problem may be one of the system's hardware components. Refer to your hardware documentation or contact the manufacturer to determine if an updated driver or system modification will resolve the issue. 4. Verify that your system meets or exceeds the minimum system requirements of the program. If your system does not meet any one of the minimum requirements, the program will not run properly. 5. Verify that all external cables and connections are secure. Also ensure that power, settings, and option controls for all system components are set appropriately. Refer to your hardware documentation or consult your hardware manufacturer for additional information. 6. Exit all other programs and applications when installing or running the program. Exit any active screen savers, utility programs, anti-virus programs, or shell programs to ensure that the maximum amount of RAM is available for your system to run the program as quickly and smoothly as possible. Also exit any automatic power saving utilities or other timing programs like an anti-virus program that scans your hard disk every hour or a power management utility that shuts down all non-essential system functions during idle periods. If a timing program or screen saver activates during installation or during play, the program may crash or experience other technical difficulties. (ii) Display Issues In order to run Disney's Princess Royal Horse Show properly, verify that your video display is set to the correct colour depth of at least High Colour (16 bit). Also, ensure that the Display Resolution is set to the optimal setting of at least 800 by 600 pixels. See below for instructions on changing your display settings. Changing the Display Settings 1. To open the Display Properties window, right-click on the Desktop and select Properties from the list of options. 2. Click on the Settings tab to bring it forward. 3. Change the Colour Palette or Colours to "High Colour (16 Bit)" or higher. 4. Move the Screen Area slide bar until the setting reads "800 by 600 pixels". 5. Click Apply to enact the change. NOTE: On some systems, if you change the display settings, you will be prompted to restart the computer for the change to take effect. If prompted, follow the on-screen instructions to restart your computer. 6. If you were not prompted to restart or did not need to make any changes, click OK to close the Display Properties Control Panel. (iii) DirectX Troubleshooting In order to run this program with the best possible performance, your video card and sound card should be DirectX-compatible with certified DirectX drivers properly installed. If you experience sound or display difficulties, a likely source of the issue is an outdated or incompatible driver. To verify that you have DirectX certified drivers installed on your system, run the DirectX Diagnostics (DXDIAG) program. This program displays version and status information for your sound and display drivers, as well as all other DirectX components installed on your system. To open the DirectX Diagnostics Tool, proceed as follows: 1. From the Windows Taskbar, click on Start and select Run. 2. In the Open: field, type DXDIAG. Click on OK or press the Enter key on your keyboard. The program will begin to gather information about your system and the Diagnostics Tool will open with the System tab in the foreground. NOTE: If your system is unable to locate a copy of DXDIAG, it most likely means that a recent version of DirectX is not installed on your computer. You may download a recent version of DirectX from the Microsoft website at the following address: www.microsoft.com/DirectX/homeuser/downloads/default.asp When DXDIAG starts, the following tabs will be displayed: System, DirectX Files, Display, Sound, Music, Input, Network, and More Help. The System tab contains system information about the computer and specifies the version of DirectX installed on your computer. The system information includes: system date, computer name, operating system version and language, processor type, memory, swapfile size, and DirectX version. The DirectX Files tab contains the filenames and version numbers for all DirectX files installed on the computer. If DXDIAG detects any problems with any DirectX files, a warning will be displayed in the Notes box. The Display tab contains detailed information about your display settings, and allows you to disable hardware acceleration for DirectDraw, Direct3D, and AGP Texture. On this tab, you may also test DirectDraw, Direct3D, and AGP Texturing. If DXDIAG detects any problems with any display settings or driver files, a warning will be displayed in the Notes box. Be sure to note the Name of your video card and the amount of video RAM that it contains. The Sound tab contains detailed information about the sound card settings and driver. On this tab, you can test DirectSound and lower the Sound Hardware Acceleration Level. If DXDIAG detects any problems with the sound card or driver files, a warning will be displayed in the Notes box. The Music tab contains the current MIDI settings. On this tab, you may test DirectMusic. If DXDIAG detects any problems with any MIDI settings, a warning will be displayed in the Notes box. The Input tab contains the input devices (Joystick, Gamepad, Steering Wheel) connected to the computer and the input drivers installed on the computer. The Network tab contains a list of the Network drivers installed and running on the computer. From this tab you may test DirectPlay. The More Help tab has troubleshooting information that will assist you is resolving compatibility and conflict issues. It includes sections for general DirectX troubleshooting, sound card issues, detailed system information, and disabling DirectDraw (Graphic Feature). At any time during the troubleshooting, the DirectX information can be saved to a text file by clicking on the Save All Information... button. NOTE: If your sound and display drivers are not listed as Certified or WHQL Logo'd, contact your computer manufacturer to verify that the drivers currently installed on your system are the latest available and that they are compatible with DirectX. If certified drivers are not available, drivers that are compatible, but not certified, should run the program with an acceptable level of performance. If your sound and video card drivers are not compatible with DirectX, the program may not run properly. (iv) Updating Drivers Installing the latest available driver for your video card and sound card can result in a variety of benefits, including increased system performance, new component features, or the elimination of a technical problem. If your computer locks up, the video appears choppy, or the screen goes black, an updated video driver may solve the problem. An updated sound driver may result in crisper, clearer sound. Computer system and component manufacturers are constantly updating their drivers so that their hardware can play the latest software programs with the best possible performance. If you determine that your system is not using the latest driver, or your current driver is dated earlier than one year prior to today's date, you should consider obtaining an updated driver. If your video card and sound card were included with your system at the time of purchase, contact the manufacturer of your computer system about obtaining the latest version of a driver. If you have purchased a system component separately from your computer system, contact the component manufacturer to obtain the latest version of the driver. Updated drivers are frequently available from the manufacturer's websites. Refer to your hardware documentation for contact information. Please be aware that charges may be incurred. (v) Customer Support If you could not find the solution to an issue in this Technical Support section, Disney Interactive Customer Support offers a variety of support options. To help solve the problem quickly, efficiently, and accurately, please have the following information available: Name and version of the program Computer brand and model name Sound card brand and model name Video card brand and model name Information on other peripherals you are using (printers, modems, joysticks) The length of time since the system's drivers were last updated A detailed description of the problem Note any recent changes to your system Please refer to your Disney's Princess Royal Horse Show printed manual for information on your local customer support. Archived by OldGamesDownload.com on 3rd October, 2019