Trouble-shooting guide for the Disney Collection. 1. General Information 2. Direct X issues 3. Controller Issues 4. The Lion King section 5. The Aladdin section 6. The Jungle Book section 7. Game-play Hints and Tips 8. Advanced users information 1. GENERAL INFORMATION All three of these products are designed solely for Windows ’95 and therefore will not run under DOS. The minimum specification for each title is a machine with a 486 DX2 66 processor, 8mb of ram and the Windows ’95 operating system installed. All three games use Direct X ( which is detailed in the section below). Direct X is a program that has been designed and wholly developed by Microsoft. Once inserted, the CD should Auto-run and bring up the main Disney Collection screen. Simply click on the title that you wish to install. If you have already installed, then you can either launch the game from the START\PROGRAMS\ DISNEY INTERACTIVE menu, or by clicking on the images again on the Disney Classics Auto-run screen. Note: if the CD fails to Auto-run, then you can launch the Installer program by going to your START menu, choosing RUN and then by typing D:\Disney.exe and clicking on OK ( where D:\ is the label of your CD-ROM drive. 2. DIRECTX ISSUES All three of these Disney titles require DirectX V5.0 to be installed on to your computer and this will happen when you choose to install any of the games for the first time. If after installing DirectX, you experience problems with your system such as display errors, then it is recommended that you re-start your computer in it’s SAFE MODE. This can be done by pressing F8 when you see the “STARTING WINDOWS 95” message appear on your screen and then choosing the “SAFE MODE” option from the menu. Once you have done this, go into the CONTROL PANEL and select ADD/REMOVE PROGRAMS. From here, you will be able to de-install DirectX and restore your original drivers. For more information on DirectX and it’s symptoms, please read the ADVANCED USERS INFORMATION at the bottom of this document. 3. CONTROLLER ISSUES Each of these titles are specifically designed to be used with Keyboard control and therefore, if you are trying to use a joystick or joy-pad, you may experience problems. You may also find that even if your device works initially, you will experience difficulties with it on later levels. Within the game there is also an option to re-define your keys. Please use this if you do not wish to use the default ones. 4. THE LION KING SECTION This area is here to help you resolve any technical issues that may arise with the Windows ’95 version of The Lion King. Here are a few of the frequently asked questions (FAQ’s) that we get asked. Q. During play, the game will just “crash” back to my desktop with lots of code all over the screen. Why? A. These errors normally occur because of conflict in memory. It is strongly recommended that you close all windows, disable screen savers and disable any DOS based memory managers (such as EMM386) that you may be using. Q. At the start of play, the cub will simply run to the left of the screen and I am unable to move him right. Why does this happen. A. This error can be caused by two problems. The first is that you are trying to play the game with a joystick or joy-pad. it is suggested that you remove this, re-start your computer and try running the game again. The other cause for this error can be Direct Input (a component of DirectX). Please look at the DirectX section above. Note: If you experience any other problems that are not detailed here, please contact our Customer Services department on the number that is included inside the manual. 5. THE ALADDIN SECTION This area is here to help you resolve any technical issues that may arise with the Windows ’95 version of Aladdin. Here are a few of the frequently asked questions (FAQ’s) that we get asked. Q. During play, I experience difficulties with my controller, especially in the rug-ride section. Why? A. The Windows ’95 version of Aladdin has been designed to be used with the Keyboard controls only. It is recommended that you remove your joystick, or joy-pad from the system and then re-start if you experience problems of this type. Q. The Windows ’95 version of Aladdin seems to run slowly. Why? A. It is recommended that you run Aladdin under a resolution of 640x480 and use a 256 colour palette. Using a higher resolution and more colours, will affect the efficiency of the operation of Windows ’95. For information on changing your desktop settings, please contact your system supplier or examine the manuals that came with your computer. Note: If you experience any other problems that are not detailed here, please contact our Customer Services department on the number that is included inside the manual. 6. THE JUNGLE BOOK SECTION This area is here to help you resolve any technical issues that may arise with the Windows ’95 version of The Jungle Book. Here are a few of the frequently asked questions (FAQ’s) that we get asked. Q. I seem to be experiencing problems when trying to use my joystick/joy-pad to control Mowgli. Why? A. The Windows ’95 version of The Jungle Book has been designed to be used with Keyboard control only. The default settings can be re-defined if you wish to change them. Q. The Windows ’95 version of The Jungle Book seems to run slowly. Why? A. It is recommended that you run The Jungle Book under a resolution of 640x480 and use a 256 colour palette. Using a higher resolution and more colours, will affect the efficiency of the operation of Windows ’95. For information on changing your desktop settings, please contact your system supplier or examine the manuals that came with your computer. Note: If you experience any other problems that are not detailed here, please contact our Customer Services department on the number that is included inside the manual. Q. Whenever I try to launch the game, all I get are errors relating to *.MID files and the game will not run. What does this mean? A. These errors are normally related to sound configuration problems or faulty disks. It is suggested that you initially return to disks to our Customer Services department to have them replaced. If the errors persist, then we will provide you with further information. Note: If you experience any other problems that are not detailed here, please contact our Customer Services department on the number that is included inside the manual. 7. GAME-PLAY HINTS AND TIPS Unfortunately, none of these titles have a save game facility and therefore you will not be able to record your games. However, for those of you who do experience problems of this type here are the cheats for each game. THE LION KING To access the cheat mode, simply type DWARF on the title screen. You should now see the words “cheat enabled” appear. Once done, go into the game as normal. During play, you can now press L to advance a level and H to restore full health. ALADDIN To access the cheat mode, simply type LAMP on the title screen. You should now hear Aladdin shout “Yeah!!”. Once done, go into the game as normal. during play, you may now press 1 to skip levels. THE JUNGLE BOOK To access the cheat mode, simply type SARAH on the title screen. You should now see the words “cheat enabled” appear. Once done, go into the game as normal. During play, you can now press L to advance a level and H to restore full health. 8. ADVANCED USERS INFORMATION DIRECTX X INFORMATION DirectX™ technology has been wholly developed by Microsoft® for use under the Windows® 95 operating system. The result is that programs and software designed exclusively for Windows® 95 and that are using DirectX, are able to talk directly to the hardware inside your computer. This means that there are many benefits such as faster gameplay and smoother graphics. However, in order for DirectX™ 5.0 to work properly, you must ensure that you have compatible DirectX™ 5.0 drivers installed on your system. To check that your system is fully compatible, please follow the instructions below: Click on the [START] button select [FIND] then select [FILES OR FOLDERS]. In the Named box type in DXSETUP.EXE and in the Look in box ensure your CD-ROM drive is selected, (this is normally D:\). Now click on the [FIND NOW] button. Once the search has completed double-click on the DXSETUP.EXE icon with your left mouse button. A window containing a list of drivers currently supported on your system by DirectX™ 5.0 will appear. Note: If the window doesn’t appear, then it is probably because you have not installed any version of DirectX on to your system before. If any of the components do not have Certified next to them in the third column, then there will be a few explanations for this, and these are listed below with bullet points. • The version of DirectX™ you currently have installed has been provided by the component manufacturer. This will not have the certified tag in the display driver area, but should still be compatible with DirectX™ 5.0 and work without any problems. • If the driver is not certified and no version number is given, then you will probably experience difficulties. It is recommended that you contact your component manufacturer (for example your display card manufacturer or your hardware supplier) and obtain the latest DirectX™ 5.0 compatible drivers from them. • If there is a version number, but the driver is not certified, then this particular driver was not installed with the current version of DirectX on your system but should be DirectX™ 5.0 compatible. You may want to try installing the version from this CD-ROM or contacting your hardware manufacturer or your hardware supplier for the latest compatible drivers. • If you notice the message “No Hardware Support”, then this driver is not supported by DirectX™ 5.0 and therefore in most cases the program will not work at all. It is possible that the program may run, but it will use a lot of processor power. Again it is recommended that you contact your hardware manufacturer or supplier, and obtain the latest DirectX™ 5.0 compatible drivers. Note: In most cases, you will generally find that DirectX™ 5.0 errors will occur with your Display card or Sound Card, so please contact your hardware supplier or manufacturer and ensure that you have the latest compatible DirectX™ 5.0 drivers for these devices. If you do experience a problem you can restore your old drivers by using DXSETUP.EXE as mentioned above and selecting Restore Audio Drivers or Restore Display drivers. If your computer has never had the pleasure of having DirectX™ 5.0 installed onto it, then when you attempt to install, you may see a message prompting you to replace your existing drivers with the ones from the DirectX™ 5.0 installation. It is recommended that you do NOT do this, unless you are certain that your current drivers are fully DirectX™ 5.0 compatible. If you are unsure, then please contact your hardware supplier or manufacturer and verify this information with them. UN-INSTALLING All three titles should be un-installed individually via the DISNEY COLLECTION entry on the START menu.