Hoyle Card Games 2005 Version 1.0.0.2 April 20, 2005 ReadMe file _________________________________________________________________ ABOUT THIS DOCUMENT Thank you for purchasing Hoyle Card Games 2005. This file contains information that you can use to help solve any technical difficulties you may encounter using the program. IMPORTANT: It is highly recommended not to run other Windows applications at the same time as this game. _________________________________________________________________ TABLE OF CONTENTS SECTION 1 - HARDWARE REQUIREMENTS SECTION 2 - INSTALLATION PROCEDURES SECTION 3 - SUPPORT _________________________________________________________________ SECTION 1 - HARDWARE REQUIREMENTS REQUIRED: Pentium® PC 166 or higher Windows® 98, Millennium Edition(Me), 2000, or XP 16 MB RAM (128 MB for Windows XP) 4x CD-ROM 800x600 @ 16-bit Color 100MB Hard Disk Space RECOMMENDED FOR BEST PERFORMANCE: Pentium® II PC Windows® 98, Millennium Edition(Me), 2000, or XP 32 MB RAM (128 MB for Windows XP) 4x CD-ROM 800x600 @ True Color 535MB Hard Disk Space _________________________________________________________________ SECTION 2 - INSTALLATION PROCEDURES You must have administrative privileges to install this game on Windows XP and Windows 2000. IMPORTANT: It is highly recommended not to run other Windows applications at the same time as this game. NOTE: In some Windows 98 systems, it has been found that simultaneously exiting Hoyle Card Games and ejecting the program CD will occasionally result in a Windows system error. To avoid such issues, please wait until exiting completely from the game before ejecting the program CD. Insert the game CD. You are automatically prompted to install or run the game. Alternatively, you can run Hoyle_Card_Games_2005.EXE directly from the top-level of the game CD. On some machines, installing a 2004 Hoyle product after installing a 2005 product may disable the FaceCreator faces on both products. To fix this, you must do the following: 1) Locate the FaceCreator folder on your hard drive. Generally, this will be installed on the same drive as you installed the Hoyle products, in the folder \program files\Encore\FaceCreator. So, if you installed your Hoyle games on C:, look in the folder c:\program files\Encore\FaceCreator. 2) Copy from the Hoyle 2005 CD to the "resource" folder the following file: 1000003.prf. This file sometimes gets accidentally erased when installing an older 2004 product over a 2005 product. To uninstall the game, click the uninstaller icon found in the Hoyle Card Games 2005 group (in the Hoyle group of the Start Menu). Alternatively, you can uninstall Hoyle Card Games 2005 by doing the following: click the Start menu, click Settings, click Control Panel, and then double-click on the Add/Remove Programs icon. _________________________________________________________________ SECTION 3 - SUPPORT Technical Support Please visit our technical support knowledgebase at http://support.encoreusa.com/ and have the following information available: Product name • Type of computer, amount of ram, video card and system information • A description of the problem, including any error messages • A list of steps that lead to the problem If you are unable to resolve your issue using the knowledgebase articles, you may contact us through email via our web-form support section by clicking on the link to submit an Online Support Request. If you contact us using our web-form, please remember to include the basic hardware details and we would also ask that you attach your “dxdiag” file. To do this please: 1. Click on start 2. Click on Run 3. Type dxdiag and click ok 4. The DirectX diagnosis program should now start up. (This may take a few minutes) 5. Click below on “save all information” and a file by the name of dxdiag.txt will be created. You should save this to your desktop. While using our web-form, you will be prompted to attach the file to your request. This will allow us to provide the best possible support regarding your system. Unfortunately, we do not provide game play or “how-to” support on the products we distribute. Our tech support is limited to ensure that your software runs on your computer as designed. Many of our products have built in readme files or help files that accompany them. There is often helpful information and tips in these files. Beyond that, the Internet is a great resource for information. Customer Service Our customer service representatives can be reached at (310) 719-2894 Monday-Friday 8am to 5pm PST. Customer service has the ability to handle refunds, exchanges and replacements. You may also use our web-form and send your request via the Internet by visiting http://support.encoreusa.com/, typing in the product and clicking to submit an Online Customer Service Request. Please be advised that the phone support is not a toll free call and we do not provide product functionality or technical support. Limited Warranty Excluding the internet website link(s), Encore Software, Inc. ("Encore") warrants, for your benefit alone, for a period of 90 days from the date of commencement of this License Agreement (referred to as "Warranty Period") that the Software CD-ROM in which the Software is contained is free from defects in material and workmanship. If during the Warranty Period, a defect in the Software appears, you may return the physical CD-ROM containing the Software to Encore or notify the Electronic Software Delivery ("ESD") provider from which you purchased the electronic download of the Software of such defect for either replacement, or, if so elected by Encore or the ESD Provider, as applicable, refund of amounts paid by you under this License Agreement or the license agreement accepted by you in connection with the ESD ("ESD Agreement"), respectively. You agree that the foregoing constitutes your sole and exclusive remedy for breach by Encore of any warranties made under this Agreement. EXCEPT FOR THE WARRANTIES SET FORTH ABOVE, THE SOFTWARE, AND THE SOFTWARE CONTAINED THEREIN, ARE LICENSED "AS IS", AND ENCORE DISCLAIMS ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE. This product may contain hyperlinks to web sites on the World Wide Web (the "Linked Sites"). You acknowledge and agree that (i) the Linked Sites are not under the control of Encore; (ii) Encore is not responsible or liable for the content, advertising, expiration, availability, changes or updates related to any Linked Sites or hyperlink contained in a Linked Site, or any goods or services made available on such Linked Sites; and (iii) Encore is not responsible for webcasting, software, download or any other form of transmission or media received from any Linked Site. Linked Sites are provided to you only as a convenience, and the inclusion of any Linked Sites does not imply endorsement by Encore of any such Linked Sites. You acknowledge and agree that Encore shall not be responsible or liable, either directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance upon any content, goods or services available on or through any such Linked Site. YOU ASSUME RESPONSIBILITY FOR ALL USE OF OR ACCESS TO LINKED SITES, AND ACCESS THE SAME AT YOUR OWN RISK. ENCORE EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR LINKED SITES. LINKED SITES ARE MADE AVAILABLE TO YOU WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION GIVEN BY ENCORE, ITS AFFILIATES OR ITS CONTRACTORS OR THEIR RESPECTIVE EMPLOYEES SHALL CREATE ANY WARRANTY. Remedies Your exclusive remedy shall be, at Encore’s sole option, (i) the refund of the amount you paid for the Software; or (ii) repair or replacement of the Software, provided that, if a physical CD-ROM containing the Software was purchased, such defective CD-ROM is returned to Encore (at Encore Software, Inc., Attn: Customer Service, 999 N. Sepulveda Blvd. Suite 700, El Segundo, CA 90245.), and regardless of the format of the originally purchased Software, proof of the date of purchase is submitted to Encore (for physical CD-ROMs) or the ESD provider (for electronic downloads) within ninety (90) days from the date of purchase. This Limited Warranty is void if failure of the Software has resulted from accident, abuse, neglect or misapplication. Any replacement Software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. Except as set forth above, the Software is sold "as-is", without any express or implied warranties of any kind. ©2005 Encore Software, Inc. All Rights Reserved.