Hoyle Classic Board Games/ Country Time promotion CD Version 1.0 Readme File May 9, 2001 [ To read this file, select Edit/Word Wrap from the menu above ] *********************************************************************** About This Document: Welcome to the Hoyle Classic Board Games/ Country Time promotion CD. This CD is for marketing and promotion only. Duplication of any title or portions thereof for commercial purposes violates individual software providers copyright. This document contains last-minute information about the Hoyle Classic Board Games/ Country Time promotion CD and other information about the program. This README file includes information that pertains to general problems and questions you may have concerning this software or your computer. Should you experience any problems with Hoyle Classic Board Games/ Country Time promotion CD, please refer to this file for additional help on answering questions about the game and solving technical difficulties. *********************************************************************** TABLE OF CONTENTS I. MINIMUM REQUIREMENTS II. RUNNING THE PROGRAM III. GENERAL TECHNICAL ISSUES IV. CONTACTING SIERRA I. MINIMUM REQUIREMENTS ----------------------- PC: *Windows 95/98/ME/2000 *Pentium 133 MHz PC or better *16MB RAM *640x480 @ 16-bit color *4X CD-ROM drive II. RUNNING THE PROGRAM ---------------------------- For PC 1. Place the CD-Rom in your CD-Rom drive. 2. If auotplay is enabled, follow on-screen instructions. 3. If autoplay is not enabled, from the start menu select "Run". Type d:\autorun.exe, where d: is the letter of your cd-rom drive, and follow on-screen instructions. III. GENERAL TECHNICAL ISSUES ------------------------ If the program is very slow: ----------------------------------- Close any unnecessary applications that may be running. If display problems occur: -------------------------- If you experience graphics problems while running this CD, contact your video card or system vendor to obtain the latest version of their video driver. If sound problems occur: ------------------------ If you experience sound problems while running Sampler, contact your sound card or system vendor to obtain the latest version of their sound driver. Screen savers: -------------- If you are running a screen saver in the background and experience video and sound problems during the program, disable the screen saver and the problem should be resolved. Refer to your screen saver documentation on how to disable the screen saver. Windows 95 TaskBar ------------------ The Windows 95 Taskbar may interfere with the user's ability to view the Sampler graphics, animations and program information in certain activities. If you encounter difficulties when the Windows 95 Taskbar appears on-screen, enable the Taskbar's Autohide feature: * Click the Start button, then select Settings, then Taskbar. * At the dialog box that appears, uncheck 'Always on top' and check 'Auto hide'. * Click the 'Apply' button, then the 'OK' button. You also have the option of relocating the Taskbar to different sides of the display screen: * Click and hold down the mouse pointer on a blank area of the Taskbar. * Drag and release the Taskbar on the side of the screen where it causes the least interference. Note: If you need to access the Taskbar or the Start menu at any time while the program is running, press CTRL+ESC. To return to the program, click on the program's display area, or press ALT+TAB until the program's icon is selected. Improving system performance ---------------------------- These tips are designed to improve your system's performance: 1. Right-click the My Computer icon on the desktop, then click Properties. 2. From the dialog box, select the Performance tab. 3. Click the File System button. 4. Select the CD-ROM tab. Set the Supplemental cache size to Large. 5. Match the Optimize access pattern setting to that of your CD-ROM.(It should be set to Double-speed or higher.) 6. Click Apply, then OK. 7. Restart the computer for the changes to take effect. Video drivers and system settings --------------------------------- Information about your system's video drivers can often assist our Technical Support staff in diagnosing problems that are encountered when running the program. To get information about your system's video drivers: 1. Right-click the My Computer icon and select Properties. 2. Click on the Device Manager tab. 3. Double-click on Display adapters. Device Manager also displays settings for hardware devices that are not fully supported by Windows 95 or are using device drivers that need to be updated. Contact the system vendor or manufacturer if any subkeys, such as those under 'Display adapters' or 'Sound, video and game controllers' are displayed with a red X or yellow exclamation mark.(Click the plus [+] sign to see the subkey.) Before Calling Technical Support -------------------------------- Please have the following information ready if and when you call: 1. The product name and version number located at the top of this ReadMe file. 2. The processor and clock speed of your computer (e.g., Pentium 133). 3. The brand name of the sound device installed in the computer. 4. The amount of free memory (memory available to run the program) that the computer has. (Open Explorer on the desktop and select About Windows 95 from the Help menu.) From the dialog box that appears, write down the Memory and System Resources values. 5. The complete and exact error message reported by the program (if any). IV.CONTACTING SIERRA ======================= A) Customer Service, Support, and Sales B) Technical Support C) Legal Information A) Customer Service, Support, and Sales ---------------------------------- United States U.S.A. Sales Phone: (800) 757-7707 Hours: 24 hours a day, 7 days a week International Sales: (425) 746-5771 Hours: Monday-Friday 8 AM to 4 PM PST FAX: (916) 939-1010 Sierra Direct P O Box 629001 El Dorado Hills, CA 95762-9972 Email: customer.support@sierra.com http://www.sierra.com United Kingdom Vivendi Universal Interactive Publishing UK Ltd. Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 Disk/CD replacements in the U.K. are £6.00, or £7.00 outside the UK. Add "ATTN.: Returns." 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom France Vivendi Universal Interactive Publishing France 32, Av de l'Europe Bât Energy 1 (2e étage) 78 140 VELIZY-Villacoubaly France Téléphone: 01-30-67-90-50 Lundi au Jeudi de 10h à 19h Vendredi de 10h à 18h Fax: 01-30-67-90-65 Germany Vivendi Universal Interactive Publishing Deutschland Gmbh. Tel: (0) 6103-99-40-40 Montag bis Freitag von 10h - 19Uhr Fax: (0) 6103-99-40-35 Paul-Ehrlich-Straße la 63225 Langen Deutschland On-Line Sales CompuServe United Kingdom:GO UKSIERRA CompuServe France: GO FRSIERRA Internet USA: http://www.sierra.com Internet United Kingdom: http://www.sierra-online.co.uk Internet France: http://www.sierra.fr Internet Germany: http://www.sierra.de Disk and or Manual Replacement: Product Returns*: Vivendi Universal Interactive Publishing International Sierra On-Line Returns 4247 S. Minnewawa Ave. Fresno, CA 93725 Vivendi Universal Interactive Publishing International Sierra On-Line CD/Doco Replacement 4247 S. Minnewawa Ave. Fresno, CA 93725 NOTE: To replace your cd(s) please send only the damaged cd and copy of your dated Receipt, if less then 90 days. After 90 days please include a $10.00 handling fee along with the cd(s). For Documentation replacement, please include a $5.00 handling fee and a photocopy ONLY of either your disk or cd. Payment should be made at the time of your request. Sorry, no credit cards. * Returns to this address valid in North America only. B) TECHNICAL SUPPORT ------------------------- North America Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site. Sierra On-Line Technical Support P.O. Box 85006 Bellevue, WA 98015-8506 Main: (425) 644-4343 Monday-Friday, 8:00 a.m.- 4:45 p.m. PST Fax: (425) 644-7697 http://www.sierra.com support@sierra.com United Kingdom Vivendi Universal Interactive Publishing UK Ltd. offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions or contact us via our Internet or CompuServe sites. Vivendi Universal Interactive Publishing UK Ltd. 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 http://www.sierra-online.co.uk France Vivendi Universal Interactive Publishing France 32, Av de l'Europe Bât Energy 1 (2e étage) 78 140 VELIZY-Villacoublay France Téléphone: 01-30-67-90-50 Lundi au Jeudi de 10h à 19h Vendredi de 10h à 18h Fax: 01 30 67 90 65 http://www.sierra.fr Germany Vivendi Universal Interactive Publishing Deutschland Gmbh. Technischer Kundendienst Paul-Ehrlich-Straße la 63225 Langen Deutschland Tel: (0) 6103-99-40-40 Montag bis Freitag von 10 - 19Uhr Fax: (0) 6103-99-40-35 Mailbox: (0) 6103-99-40-35 http://www.sierra.de Spain Vivendi Universal Interactive Publishing España NUESTRA SEÑORA DE VALVERDE Nº 23 28034 MADRID Spain Tech Support Teléfono: 91 735 24 37 Soporte técnico de lunes a Viernes de 09:30 a 15:00 y de 16:00 a 18:30 www.havasinteractive.es Soporte Tecnico: soporte@havasinteractive.es Comercial: comercial@havasinteractive.es Italy Vivendi Universal Interactive Publishing Italia spa Contattare il vostro distributore. C) Sierra Warranty & Legal Information ----------------------------------- Sierra's end user license agreement, limited warranty and return policy is set forth in the EULA.txt, found on the CD, and is also available during the install of the product. Copyright (2001 Sierra On-Line, Inc.) Windows is a registered trademark of Microsoft Corporation. Macintosh is a registered trademark of Apple Computer, Inc. Pentium is a registered trademark of Intel Corporation. All other trademarks are the property of their respective owners. Hoyle®, According to Hoyle®, and the Shellback Design are registered trademarks of Brown & Bigelow, Inc., in the United States and other countries, used under license by Sierra On-Line, Inc.