------------------------------------------------------------------ JumpStart Advanced 1st Grade Fundamentals 2.0 - Trouble in Town Windows(R) XP & Windows Vista(TM) ------------------------------------------------------------------ Congratulations on your purchase of JumpStart 3D Virtual World: Ages 5-7! To supply you with up-to-the-minute information, we have included this ReadMe file. Please open this window to its maximum size for better readability. ------------------------------------------------------------------ CONTENTS -------- Section ------- I. Installation II. Running the Program III. Troubleshooting and Performance Tips IV. Contact Information ------------------------------------------------------------------ I. Installation ---------------- 1. Insert the JumpStart 3D Virtual World: Ages 5-7 in the CD-ROM drive. 2. If your system supports the AutoPlay feature, then click on the Install icon. The setup will start automatically. Just follow the prompts and disregard the following steps. 3. If your system does not support AutoPlay, then select the Start button. 4. Choose Run from the Start Menu. 5. At the Open box, type "D:\install.exe". If your CD-ROM drive is a different letter than D, type that letter in place of D. 6. Click OK and follow the prompts. To uninstall JumpStart 3D Virtual World: Ages 5-7 1. Select Add/Remove Programs from the Windows Control Panel. 2. Select JumpStart 3D Ages 5-7 from the list. 3. Follow the prompts. Installing Windows(R) DirectX(R) 9.0c If you declined to install DirectX(R) 9.0c when initially installing JumpStart 3D Ages 5-7, you can install it at a later time by running "dxsetup.exe" located in the "support\DirectX" folder on the CD-ROM. II. Running the Program ------------------------ 1. Insert the JumpStart 3D Virtual World: Ages 5-7 CD in the CD-ROM drive. 2. For systems that support AutoPlay, the program will offer a Play button when the CD is inserted. 3. For systems that do not support AutoPlay, from the Start button select the Programs menu, then JumpStart 3D Virtual World, then Trouble in Town. Note: If your system is running a custom desktop, refer to the manufacturer's documentation for instructions on special circumstances. III. Troubleshooting and Performance Tips --------------------------------------- If you recieve the following error "d3dx9_27.dll" when launching the product: ------------------------------------------------------------------------------ This application has failed to start because d3dx9_26.dll was not found. Re-installing the application may fix this problem. 1. Open up the JumpStart 3D: Ages 5-7 CD-ROM. 2. Open up the Support folder. 3. Open up the DirectX foler. 4. Run the "dxsetup.exe" If you are experiencing problems while running the the JumpStart 3D Ages 5-7 intro movie or movies in My Cabin: ---------------------------------------------------------------------------------------------------- 1. Click the Start button, then select Programs, then select Accessories, then Entertainment, then select Windows Media(R) Player 10. 2. On the Tools menu, click Options, and then click the Performance tab. 3. In the Video acceleration area, move the slider to turn down or turn off video acceleration. If the program is very slow: ---------------------------- 1. Close any unnecessary applications that may be running. 2. Make sure your display setting is at 800x600 resolution and High Color (16-bit) mode. (Refer to your system or Windows documentation.) If display problems occur: -------------------------- If you experience graphics problems while running this program, contact your video card or systems vendor to obtain the latest version of the video driver. Make sure the system is running in High Color (16-bit) mode in 800x600 resolution. To change the display settings: 1. Click the Start button, then select Settings, then Control Panel. 2. Double-click the Display icon. 3. Choose the Settings tab. 4. Select High Color (16-bit) for the color palette and 800x600 for desktop area. 5. Click the Apply and OK buttons. (The system may need to restart.) If you receive a Graphics Device Error when launching the product: ----------------------------------------------------------- 1. Make sure your video card is in Landscape mode. If your video card is currently in P ortrait mode, contact your video card or systems vendor to obtain directions to change the mode to Landscape. If sound problems occur: ------------------------ If you experience sound problems while running the program, contact your sound card or system vendor to obtain the latest version of the sound driver. Make sure your sound card is DirectX-compatible. Screen savers: -------------- If you are running a screen saver in the background and experience video and sound problems during the program, disabling the screen saver may solve the problem. Refer to your screen saver documentation for instructions on disabling the screen saver. Reinstalling: ------------- If you have deleted or uninstalled any part of the program and are having problems reinstalling, follow these steps to manually reinstall the program: 1. Insert the CD into the CD-ROM drive. 2. Select the Start button. 3. Choose Run from the Start menu. 4. At the Open box, type "D:\install.exe". If your CD-ROM drive is other than letter D, type that letter in place of D. 5. Click OK and follow the prompts. Unsupported Hardware: --------------------- ATI(R) Radeon(R) 7000 DirectX(R) 9.0c: ------------ You must use DirectX(R) 9.0c to run JumpStart 3D Virtual World: Ages 5-7, and your video card software must support DirectX(R) 9.0c and Direct3D. Video Card Software Drivers Some video card drivers do not support Direct3D correctly. Typical problems that may occur with these drivers include: - Crashing during start-up - Crashing when changing video resolutions - Corrupted textures - Unexpected bright flashing on screen - Unusually slow performance The solution is to go to your video card manufacturer's Web site and download updated drivers for your card. It is highly recommended that, given an option, you download and install Microsoft-certified (WHQL) drivers. Dxdiag ------ Dxdiag is a diagnostic program that is included in DirectX(R) 9.0. To run dxdiag, select Run from the Start menu. Type in "dxdiag" and press Enter. The display tab will give you information on your video card, how much hardware video RAM your card has, and a "Test Direct3D" button. If DirectX(R) 9.0 reports adequate video RAM and Direct3D passes the tests, JumpStart 3D: Ages 5-7 is likely to run on your system. To generate a report on DirectX(R) , click the Save All Information button at the bottom and save the text file. Hard drive space: ----------------- In addition to the installed game, Windows(R) will require additional free hard drive space for its operating system (virtual memory). The amount of space required varies from 100 MB to 250 MB. If you have less than 250 MB free space, you may encounter the following message in an error dialog: "Ran out of virtual memory" If you encounter this message, please free up some hard drive space. General --------------------------------- 1. The video card message at the beginning of the install is a static message. It does not detect anything on the User's computer. 2. The video card must use 3d hardware acceleration that is DirectX(R) 9.0 compatible. Go to Menu & Run, launch DXDIAG. The User's video card must pass all the display diagnostic tests. Detected video hardware memory is listed here as well. 3. The install also detects whether DirectX(R) 9.0 is on the user's computer & updates it. User should be prompted to restart. If there is no restart or the user decides not to install DirectX(R), the program will launch with a dll error. Restarting or installing DirectX(R) 9.0 will solve the problem. 4. 32MB integrated 3D video cards that share system memory may not run or will run slowly. DirectX(R) 9.0c will likely report that video memory is well below 32MB. Dedicated hardware video memory works best with this program. 5. The game is very dark on old monitors. Suggest brightness & color adjustment. 6. The game will not launch if user does not have 3D hardware acceleration. 7. If you experience any slow performance and/or video problems and your system has a Voodoo, STB NVidia(R) ZX, S3 Savage, Diamond Stealth II G460 and ATI(R) Rage Pro Turbo line of cards. Please make sure you have the latest version of the video drivers installed and that it is compatible with DirectX(R) 9.0. 8. If you have a GeForce(R) Video card and you are manually controlling anti- aliasing, text may not show up, or may appear blurry. To fix this issue, please change your hardware settings so that the checkbox that reads "let application control settings" is checked. For additional support on any specific video-card and video drivers, please contact your video card manufacturer. V. Contact Information ---------------------- Please refer to the CD insert for contact information. ******************************************************************************* LEGAL NOTICES ©2008 Knowledge Adventure, Inc. and its licensors. All rights reserved. Knowledge Adventure and the Knowledge Adventure logo are registered trademarks of Knowledge Adventure, Inc.Windows and DirectX are either trademarks or registered trademarks of Microsoft Corporation in the U.S. and/or other countries. Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. PC CD-ROM Software platform logo is a trademark or registered trademark of IEMA. ESRB rating logo is a register trademark of the Entertainment Software Association. FMOD Sound System, copyright © Firelight Technologies Pty. Ltd. 1994-2005.JumpStart 3D: Ages 5-7 includes music from FirstCom. Unity Web Plug-In is distributed under license of Unity Technologies ApS. ©2008 Unity Technologies ApS SKU 95641