About Knowledge Adventure Knowledge Adventure is dedicated to creating multimedia products that will help ensure your child's educational success and life-long love of learning. We encourage your child's natural love of learning by combining the latest educational innovations with the latest computer technology. We build fun and excitement into all our products so that your child will enjoy using them day after day, week after week. What Is the JumpStart Learning System? The JumpStart Learning System is an award-winning line of software that provides your child with a head start on education from baby-hood through elementary school. Each product includes dozens of puzzles and games blending an entire grade level of age-appropriate curriculum combining reading, math, language arts, science, art, music and more. Instruction is based on proven lesson plans from teachers. JumpStart has developed ground breaking technologies to help customize individual titles to your child's personal skill levels. * JumpStart Assessment Technology Tests your child before beginning product play in order to set the appropriate level of challenge for each skill. * JumpStart Adaptive Learning Technology Automatically adjusts each program's difficulty levels on an ongoing basis to match your child's abilities. * JumpStart Tutor Technology Recognizes your child's learning obstacles and provides targeted lessons to help master them. * JumpStart Parent Resource Center Monitors the progress your child makes throughout the JumpStart Learning System from JumpStart Preschool through JumpStart Adventures 6th Grade. * JumpStart Progress Report Progress Report is an additional unique feature that monitors the progress your child has been making throughout the individual products. Use the Progress Report to view individual and group progress. The JumpStart Learning System makes it easy to track your child's strengths and challenge areas while providing the support you need to give him a jump-start in school and in life. The System That Grows With Your Child The JumpStart Learning System is a series of grade-based educational software products that take a comprehensive approach to teaching essential elementary skills and concepts. Because each product is organized by grade, you can be assured that educational content is age appropriate and taught the same way that your child learns in school. JumpStart Full Grade Products mirror the educational curriculum taught at each individual grade level, covering all the major skills and subjects taught during the school year. Products range from JumpStart Baby to JumpStart Adventures 6th Grade. JumpStart Subject Products teach an individual curricular skill with unparalleled depth, leading your child to grade-based subject mastery. Titles include JumpStart Kindergarten Reading, JumpStart 1st Grade Reading, JumpStart 1st Grade Math, and JumpStart 2nd Grade Math. JumpStart Learning Tools introduce your child to other useful skill areas, offering supplemental learning in a fun, interactive way. Products include JumpStart Spanish and JumpStart Typing. Visit Us On the World Wide Web KIDS! Point you web browser to www.KnowledgeAdventure.com to play interactive games, download cool graphics, and see exciting sneak previews of upcoming Knowledge Adventure products. PARENTS! Use the Knowledge Adventure home page as your starting place to locate the most up-to-date information on finding, buying, and using educational software and on-line educational resources. ===================================================================================== Getting Started This section covers everything you need to know to set up and start JumpStart Toddlers on your computer. What Do I Need? Windows 95/98 * Pentium 133 or higher * Quad-speed CD-ROM drive * 32 MB RAM * 15 MB available on hard drive (50 recommended for both CDs) * SVGA 256-color graphics adapter * MPC-compatible sound card * 56.6K modem (recommended) * Mouse Macintosh * IMac or G3 or higher * Quad-speed CD-ROM drive * 32 MB RAM available * 32 MB available on hard drive (50 recommended for both CDs) * 256-color graphics capability * 13" or larger color monitor * System 8.1 or higher * 56.6K modem (recommended) * Mouse FOR WINDOWS 95/98 ----------------- Installing the Program for Windows 95/98 I. JumpStart Toddlers JumpStart Toddlers 2001 features the AutoPlay function available on Windows 95/98. Insert the JumpStart Toddlers 2001 CD into the CD-ROM drive and close the drive door. Click the Install button when the Autorun screen appears and follow the prompts to complete the installation. NOTE: Once the program has been installed, the Install button will read Play. If your CD-ROM drive does not support AutoPlay or AutoPlay has been disabled on your system, follow these steps to install JumpStart Toddlers 2001: 1. Click on Start and then move the cursor to Settings. 2. Click on Control Panel. 3. Double-click on Add/Remove Programs. 4. Click on Install and then on Next. 5. Follow the prompts to complete the installation. 6. To install JumpStart My Learning Scrapbook and J*Mail, exit the Autorun screen and then insert Disc II. JumpStart My Learning Scrapbook and J*Mail 1. Click on Start and then move the cursor to Settings. 2. Click on Control Panel. 3. Double-click on Add/Remove Programs. 4. Click on Install and then on Next. 5. Follow the prompts to complete the installation. 6. Reinsert the JumpStart Toddlers 2001 CD to begin playing. NOTE: Once the program has been installed, the Install button will not change to Play. After installing JumpStart My Learning Scrapbook and J*Mail, you will not need the CD to run the game. Please store it in the jewel case in a safe place. Running the Program in Windows 95/98 I. JumpStart Toddlers JumpStart Toddlers 2001 uses the AutoPlay feature of Windows 95/98. To start the program, just insert the JumpStart Toddlers 2001 CD in the CD-ROM drive and click Play when the Autorun screen appears. If your CD-ROM drive does not support AutoPlay or AutoPlay has been disabled on your system, follow these steps to install JumpStart Toddlers 2001: 1. Close all running Windows applications. 2. Click on Start. 3. Move the cursor to Programs and then to the Knowledge Adventure folder, and then to the JumpStart folder. 4. Click on the JumpStart Toddlers 2001 icon. Other features available from the Autorun screen: * Help Click on the Help button to access this Help system. * Exit If you wish to exit the Autorun screen, click on this button. * JumpStart Preview Click here for a preview of other products in the JumpStart Learning System. * JumpStart Website Click on www.KnowledgeAdventure.com or www.JumpStart.com to go on-line. * SmartTools On/Off Click to turn on and off the SmartTools Toolbar. The SmartTools Toolbar is automatically turned on after installation. The SmartTools Toolbar allows you to access the JumpStart My Learning Scrapbook and J*Mail from within JumpStart Toddlers (if installed) as well as JumpStart.com. II. JumpStart My Learning Scrapbook and J*Mail JumpStart My Learning Scrapbook can either be run from the Start Menu or from within JumpStart Toddlers by accessing the SmartTools Toolbar. Uninstalling the Program for Windows 95/98 I. JumpStart Toddlers Follow these steps to use the uninstall function available under Windows 95/98 to remove JumpStart Toddlers 2001 from your system: 1. Click on Start. 2. Move cursor to Settings. 3. Click on Control Panel. 4. Double-click on Add/Remove Programs. 5. Click on JumpStart Toddlers 2001. 6. Click on Add/Remove button. 7. Click on Yes to complete the uninstall. 8. To remove your player files, delete the JSTD2001 folder from your hard drive. This will be located in Program Files\Knowledge Adventure\ folder if Custom Install was used. II. JumpStart My Learning Scrapbook and J*Mail 1. Click on Start. 2. Move cursor to Settings. 3. Click on Control Panel. 4. Double-click on Add/Remove Programs. 5. Click on My Learning Scrapbook or J*Mail. 6. Click on Add/Remove button. 7. Click on Yes to complete the uninstall. 8. To remove your player files, delete the JSMLS or JMail folder from your hard drive. This will be located in Program Files\Knowledge Adventure\ folder if Custom Install was used. FOR MACINTOSH ------------- Installing the Program for Macintosh I. JumpStart Toddlers 1. Insert the JumpStart Toddlers CD into the CD-ROM drive. 2. Double-click on the JS Toddlers Installer icon. 3. Follow the prompts to complete the installation. 4. To install JumpStart My Learning Scrapbook and J*Mail, insert Disc 2. II. JumpStart My Learning Scrapbook and J*Mail 1. Insert the JumpStart My Learning Scrapbook and J*Mail CD into the CD-ROM drive. 2. Double-click on the Bonus Installer icon. 3. Follow the prompts to complete the installation. 4. Reinsert the JumpStart Toddlers 2001 CD to begin playing. Running the Program on the Macintosh I. JumpStart Toddlers 1. Insert the CD into your CD-ROM drive. 2. Close all running Macintosh applications. 3. Open the folder where JumpStart Toddlers is installed. 4. Double-click on the JumpStart Toddlers 2001 icon. NOTE: For better performance, we recommend running your Macintosh with Virtual Memory off while using JumpStart Toddlers 2001. Follow these steps to turn off Virtual Memory: 1. From the desktop, click on the Apple icon in the upper left of your screen. 2. Under Control Panels go to Memory. 3. In the Virtual Memory section - set it to Off. 4. Restart your Macintosh. Other features available: * Help Double-click on the Toddlers Help icon to access this Help system. * JumpStart Preview Double-click on the JumpStart Preview icon for a sample of other products in the JumpStart Learning System. * JumpStart Website Click on www.KnowledgeAdventure.com or www.JumpStart.com to go on-line. * SmartTools On/Off Click to turn on and off the SmartTools Toolbar. The SmartTools Toolbar is automatically turned on after installation. The SmartTools Toolbar allows you to access the JumpStart My Learning Scrapbook and J*Mail from within JumpStart Toddlers (if installed) as well as JumpStart.com. II. JumpStart My Learning Scrapbook and J*Mail JumpStart My Learning Scrapbook can either be run from the Start Menu or from within JumpStart Toddlers by accessing the SmartTools Toolbar. Uninstalling the Program for Macintosh I. JumpStart Toddlers 1. Insert the JumpStart Toddlers CD into the CD-ROM drive. 2. Double-click on the JS Toddlers Installer icon. 3. Select Uninstall. This will result with files be put into the trash can. II. JumpStart My Learning Scrapbook and J*Mail 1. Insert the JumpStart Toddlers CD into the CD-ROM drive. 2. Double-click on the Bonus Installer icon. ================================================================================ The SmartTools Toolbar Welcome to the JumpStart SmartTools Toolbar. The SmartTools Toolbar is a feature that allows you to switch between applications from both JumpStart CD's in an integrated, seamless way, as well as keeps you informed about any future JumpStart news. When the SmartTools Toolbar is enabled, access it by clicking on the globe that appears in the upper right hand corner of the game. This will pause the game and the toolbar will slide in. Click on one of the three toolbar buttons to launch that application. The available buttons are located to the right. * JumpStart.com - This will launch a web browser and take the user to www.jumpstart.com. It requires the user to have a web browser installed. * J*Mail - This will launch J*Mail, and automatically bring up any messages the player might have received. J*Mail must be installed from Disc 2 for this feature or button to be active. * My Learning Scrapbook - This will launch the JumpStart My Learning Scrapbook. My Learning Scrapbook must be installed from Disc 2 for this feature or button to be active. In addition, the SmartTools Toolbar includes an on screen pager, which will display messages sent from the JumpStart characters to the player or will display the latest JumpStart news. When a pager message has been received, the star on the SmartTools globe icon will light up. Click on the globe to bring up the toolbar and the message will automatically play. The pager has two buttons. When the arrow button to the left is active, click on it to launch your web browser and automatically link to the feature or area being referred to in the pager message. Click on the antenna button to the right to go online, check for and download any new pager messages. To exit the SmartTools Toolbar, simply click on screen anywhere away from the toolbar button or pager. The JumpStart game will continue playing from the point you left off. The entire SmartTools Toolbar can be toggled on and off from the JumpStart product's Autorun screen. Note about connecting to the internet: Some version of America Online (AOL) and other Internet Service Providers (ISPs) do not allow for automatic connection to the internet. If any JumpStart programs, such as J*Mail, the SmartTools Pager or JumpStart Around the World, are having trouble launching a connection, please manually launch your dial up connection before running the JumpStart application. Note to Macintosh OS 9 users: If you have created a Macintosh user name with the Control Panels/Multiple Users feature with "Limited Access" selected, many of the on-line features of JumpStart will not work properly. To correct this, deselect the "Limited Access" feature. J*Mail ====== Welcome to J*Mail! With J*Mail, kids are able to send messages to their friends and even receive mail from the JumpStart friends. * Sign-in If you click the J*Mail on the SmartTools Toolbar, you will be taken to your player mailbox. Here you can see all the messages from your JumpStart friends. When you start J*Mail from the Start menu, you will be able to enter your smart ID. You can also enter your smart ID at any time by clicking the ENTER smartID button from your inbox. In order to send and receive messages from other J*Mail users, you need to have a smart ID. To get a smart ID, click on the Sign Me Up button on the sign-in screen. You will be taken through a secure registration process on www.education.com. During this process you will be allowed to select a smart ID and password. Parents can sign up too! * Inbox Here you will see all your messages. There are some buttons to help you. o New: Creates a new message. o Read: Allows you to read a message that you have in your inbox. Click on a message to highlight it and then click on the Read button. o Get/Send: Sends out any mail you've written and checks for new mail. This will launch your default ISP connection if necessary. 1. Delete: To delete a message, click on the message to highlight it and then click on the Delete button. 1. Enter smart ID: Allows you to enter a smart ID to access mail from your friends. 1. Help: Provides help. 1. Exit: Exits J*Mail. o Address Book: Accesses your personal address book. o Parent Panel: This is a special place just for parents. * Address Book The address book is where you can store the names and addresses of your friends. 1. Add: To add a name, type in a name and smart ID, then click Add. 1. Delete: To delete a name, click on the name and the click Delete. 1. Help: If you need some help, click on Help. 2. Done: When you are finished with your address book, click on Done. * Writing a J*Mail To start writing a new J*Mail, click on New from your inbox. This will bring up a screen for you to write your message. o Entering a name You can click on the Address Book to access the names in your Address Book. Just click on the name and it will appear in the To: field. You can also type a smart ID directly into the To: field. You can only enter one name or smart ID per message. o Entering a subject Click on the Subject box and then type in a subject. Adding stamps: By clicking on the Stamps button, you will be able to add pictures to your message. The pictures are divided up into four sections: Subjects, Verbs, Adjectives and Nouns. Click on a heading to change the group of pictures that you are looking at. If you want to add a picture to your message, click on the picture and it will appear in your message. To get rid of the stamps menu, click on the Stamps button again. o Done: When you are finished writing your messages, click on the Done button. Then click on the Get/Send button to send your messages and check for new ones. o Text/Pictures: You can view your pictures in either text or picture mode. o Print: Print your current message by clicking here. o Help: If you need a little help, click here. o Back: Click here to go back to your inbox. * Reading a message You can read any message in your inbox by selecting it and then clicking on Read. 1. Reply: To reply to a message, click on the Reply button. 2. Text/Pictures: Click here to view your message in text or picture mode. 3. Print: Clicking here will print your message. 4. Help: Click here if you need a little help. 5. Back: You can go back to your inbox by clicking here. My Learning Scrapbook With the JumpStart My Learning Scrapbook, you can import photos and add text to create a personalized learning book to treasure. Sign-In Click in the text window and type your name. Then click on the OK button, or press RETURN or ENTER on your keyboard. If you've already made a scrapbook your name should appear in the list. Click on the ARROW buttons to scroll through the names in the list. Click on your name to select it. Then click on the OK button, or press RETURN or ENTER on your keyboard. To delete an existing sign in name, click on that name and press Alt-D twice (Option-D on a Macintosh). Adding Pictures to Your Scrapbook If you have digitized pictures on your computer, you can add them to your scrapbook. Each scrapbook page you create, as well as the cover, has areas where you can add pictures designated by a frame. Click inside the frame. A window will appear allowing you to browse for the picture you'd like to use. Find the picture, select it, then click OPEN to place it in the frame. To add words to your page, click inside one of the text spaces. When the blinking cursor appears, you can begin typing. To change the color of the type, click inside the text window, then click on the ARROW button next to the Font Color window. You can also change the text of the title of the page by clicking on the default text. Scrapbook Cover Your name appears on the cover of your scrapbook. To change the color of the type, click next to your name, then click on the ARROW buttons next to the Font Color window. Click on the ARROW button at the bottom of the screen to open your scrapbook. To add a picture to your scrapbook cover, follow the instructions in Adding Pictures to Your Scrapbook. Toolbar ======== The Toolbar appears above every page of your scrapbook. It offers the following buttons: * Table of Contents - Click on the TABLE OF CONTENTS button at any time to view the list of pages in your scrapbook. * New Page - Click on the NEW PAGE button to create a new page in your scrapbook. * Save - Click on the SAVE button to save the page you are working on. * Export as HTML - Click on the EXPORT AS HTML button to turn the page you are working on into a web page. You can then upload it to the Internet for all to see, or email the pages to friends and family. * Print - Click on the PRINT button to print out your scrapbook. * Delete Page - Click on the DELETE PAGE button to remove the page currently displayed. * Help - Click on the HELP button to view a Help File. * Exit - Click on the EXIT button to exit the program. * Font Color - Click on the Font Color arrows to change the color of the type in whichever window the cursor is blinking. Table of Contents Each time you create a new page its name is added to the Table of Contents. To jump to a page, click on its name. Making a New Page To make a new page, click on the NEW PAGE button in the Tool Bar. When the Page Selection menu appears, scroll down to page you'd like to create. Click to make your selection, then click again to jump to the new page. To add words to your page, click inside one of the text spaces. When the blinking cursor appears you can begin typing. To change the color of the type, click inside the text window, then click on the ARROW buttons next to the Font Color window. To add a picture to your scrapbook cover, follow the instructions in Adding Pictures to Your Scrapbook. Importing Pictures The JumpStart My Learning Scrapbook supports the following file formats. On Windows it supports GIF, BMP, and JPEG. On the Macintosh it supports GIF, PICT, and JPEG. In addition, you cannot import animated GIFs into the sections designated for pictures. Also, you cannot import from directly from a PC formatted disc onto a Macintosh. There is a maximum resolution above which the program can't import pictures into the scrapbook. This maximum depends on your system's memory. My Learning Scrapbook will notify you if a picture cannot be imported. Use a picture editing application to make it smaller, and try importing the photograph again. HTML Exporting My Learning Scrapbook allows you to export your scrapbook as series of HTML documents. After you click the EXPORT AS HTML button, use the menu to select or create the folder where you want to save your scrapbook. You can also choose a name for you scrapbook. To view the scrapbook, launch the main HTML document. You will need a web browser to view the pages. The HTML pages function the same way as the scrapbook application. Click on the left and right arrows to switch between pages, or click on the "Table to Content" link to return to the table of contents. You cannot import new photos or change the text in the HTML exported version. However, you can upload your scrapbook to a personal website or email the files to family and friends so they can keep up with your child's activities. To email your HTML scrapbook pages to someone else, be sure to attach all of the files that are included when you export to HTML. Tell the recipient the name of the main file to use to launch the scrapbook ================================================================================ Welcome to JumpStart Toddlers 2001! JumpStart Toddlers 2001 engages toddlers in fun, educational and developmentally appropriate activities while providing them with an entertaining introduction to the computer. Created with the help of parents and child development experts, JumpStart Toddlers 2001 is designed for children aged 18 months to three years and includes the following features: * Interface options (keyboard or mouse) that are appropriate for the child's developing computer skills * Two levels of game play in five activities * Activity and Discovery Book that enables your child to have fun with thematically linked activities away from the computer The product is designed to be fun and playful introduction to the following skills and activities: * Identifying and matching colors * Number identification, one to one correspondence, simple counting * Letter recognition, sound/symbol correspondence * Shape identification, beginning geometric thinking * Prediction skills, animal recognition, visual matching (big and small, baby and parent animals) * Object recognition, vocabulary development, visual matching * Music * Creativity Remember that each child develops individually and that as a parent you will greatly enhance your child's experience with the software by joining him or her at the computer. How Do I Use JumpStart Toddlers 2001? Once you have installed and entered JumpStart 2001, a short introduction will play. In this sequence you will meet DeeDee the Duck, your JumpStart Toddlers 2001 guide. DeeDee is visiting her Grandma for the day. She loves it here. It's such a pretty place and there are always plenty of friends to play with. This time, DeeDee meets a new friend, a colorful butterfly. When the introduction ends, you will join DeeDee and the Butterfly in the main menu screen. Here you'll see Grandma's house and the surrounding environment. There are seven different activities to choose from-the areas where you can play will animate in rotation. The feather acts as your cursor. Press any key or move the feather with your mouse to explore that activity. Since the program is designed to allow toddlers to focus on the activities without having to worry about pinpoint control of the mouse, encourage your child to explore in whatever way he or she feels comfortable-by using the keyboard or mouse. The Main Menu: The main menu screen offers you access to all seven activities: 1 Lily Pond-simple counting 2 Grandma's Flower Garden -color identification 3 Chippy's Treehouse -a shape-making and matching activity 4 Picture Playtime -coloring and making pictures 5 Peek-a-Boo Woods -prediction skills and animal recognition 6 Musical Waterfall -musical awareness 7 ABC Toadstools -letter recognition Navigation: ----------- To Play: JumpStart Toddlers offers two interface options that are appropriate for a young child's developing computer skills. The beginner can initiate a response in the activities by pressing any key on the keyboard. For the toddlers who wants to use the mouse, just moving the feather cursor over an object will activate it. In most instances, a click is not necessary. Return to Main Menu: Move the feather cursor over the back arrow in the bottom left of the screen to return to the Main Menu. Exit the Program: Move the feather cursor over the arrow in the Main Menu screen and click to exit the game. Changing Levels: Move the cursor over the back arrow in a specific activity screen and the level changer will appear. Click on the appropriate level button. There are five activities that include two levels: * Chippy's Treehouse * Grandma's Flower Garden * The Lily Pond * ABC Toadstools * Peek-a-Boo Woods Play Songs: Move the feather cursor over the 'musical note' icon in the bottom right of an activity screen or the Main Menu to play a song. Need Help?: At any point-within an activity or in the Main Menu Screen, click on DeeDee if you need help. Chippy's Treehouse ------------------ Level 1: ( Shape-making) Help DeeDee's friend Chippy make colorful shapes. * Press any key and Chippy will make a circle, rectangle, square, diamond or oval. * Or, move the cursor to a box at the bottom of the screen and Chippy will make that shape. Level 2: (Shape selection and matching) This time, help Chippy find the shapes he needs to finish making a toy. * Using the cursor, select the shape Chippy needs from the box and guide it to where it belongs on Chippy's toy plan. When all the shapes are in place, Chippy will complete the toy and an animation will follow. Educational Benefits: Your child practices shape identification and beginning geometric thinking. Grandma's Flower Garden ----------------------- Level 1: (Color identification ) Play with DeeDee's butterfly friend and discover a rainbow of colored flowers. * Press any key and prompt the butterfly and the flowers to change color. * Or, move the cursor over the butterfly. He will close his wings and open them to reveal a new color. Watch the flowers change color to match his wings. Level 2: (Color matching), Can you find the flower that matches the butterfly's wings? * Move the cursor to the flower that matches the butterfly's wings. Educational Benefits: Your child can learn to identify and match colors. Lily Pond --------- Level 1: (Counting from 1 - 10) Help DeeDee count the the fish, frogs, and turtles swimming by. * Press any key and a snail will light up. That many fish, frogs, or turtles will then swim out and DeeDee will count them. * Press a number key, and the number selected will prompt the corresponding snail to light up. That many fish, frogs or turtles will then swim out and DeeDee will count them. * Or, move the cursor over a snail to prompt that snail to light up. That many fish, frogs, or turtles will then swim out and DeeDee will count them. Level 2: (Counting from 1 - 10 and identifying the quantity) This time DeeDee will ask you to count the number of fish, frogs, or turtles swimming in the pond. * Press the number key that corresponds to the number of fish, frogs or turtles you see. * Or, move the mouse over the snail with the corresponding number. Educational Benefits: Your child can learn to identify the numbers 1 through 10. This is also an introduction to one to one correspondence and simple counting. Picture Playtime Here you can paint, color and have fun with stickers . There are pictures from the game or you can create your own. In this activity, you can use the keyboard or the mouse: * Using the keyboard: Press a key to place a random sticker on the drawing area. * Using the mouse: Move the cursor to the item you wish to select and click. o Color Palette - Click on the color you wish to paint with. o Paint Bucket - Click on the bucket to fill in a picture section with your selected paint color o Brush - Click on the brush to paint or draw with your selected paint color o Eraser - Click on the eraser to erase parts of your drawing. o Printer - Click on the printer to print a picture. o Picture (Red) Album - Using the cursor, click on this book to cycle through the pictures that are available to color. A blank page is also available for you to create your own pictures and drawings. o "My Pictures" (Blue) Album - Here is where you can find your last ten saved pictures. o Sticker Selection - Click here to cycle through the available sticker sets. When you find a sticker you like, click on it and move it to the drawing area. Click again to place it where you want on the picture. o Canvas - This is where you draw, paint and place stickers. ABC Toadstools -------------- Level 1: (Letter identification) Let's learn the letters of the alphabet with DeeDee and Mr. Mouse. * Press a letter key and that letter will appear on Mr. Mouse's Toadstool House along with an animated toy that begins with the letter. * Press any other key and a random letter will appear. * Or, move the cursor over the Toadstool's window, and a new letter will appear. Level 2: (Letter matching and recognition) This time, the scene displays three toadstools. The ABC mice will ask you to help put away the toys that appear by matching them with the letters on the toadstools. * Press the letter key that corresponds with that letter. If correct, the toy will go into that toadstool. * Or, move the cursor to the toadstool that displays the letter that the toy name begins with. If correct, the toy will go into that toadstool. Educational Benefits: Your child learns letter recognition and sound/symbol correspondence. Musical Waterfall ----------------- By a magical waterfall, make beautiful music with DeeDee and her friends. * Press any key and a character will begin to play an instrument. Press another key and another musician will join in the melody. Once every musician is playing, pressing a key will then prompt each musician to stop playing until they are all silent again. * Or, use your cursor to move over a musician and he or she will start playing. Move the cursor over another musician and he or she will also join in the melody. Moving the cursor over a musician that is already playing will then stop them from playing. Educational Benefits: Your child learns music appreciation while listening to classical and traditional pieces. Peek-a-Boo Woods ---------------- Level 1: (Animal identification) In a beautiful woodland scene, join DeeDee and find the animals hiding behind flowers, leaves and butterflies. * Press any key and, one by one, the flowers, leaves or butterflies covering the animal will fly away. * Or, move the cursor over the screen to make the flowers, leaves or butteflies fly away. Level 2: (Animal recognition and matching) Help find the baby animals playing peek-a-boo. * Move the cursor over the hiding place where you see the baby animal peeking out that matches the parent animal. Educational Benefits: Your child learns to identify and match animals. Song Lyrics At Grandma's House: ------------------- This is a place we can explore, A garden full of colored flowers ... and more. The pond has turtles, frogs and fish. We'll see them swimming, if you wish. We'll even get to paint and draw at Grandma's house! See the toadstools? That's the place alphabet mice will greet us! See the waterfall falling? You will hear it play a song! See where the woods come into view? Our little friends will peek-a-boo at you. And Chippy's waiting in his tree wood pecker shapes for you and me. We'll have such fun at Grandma's house! Chippy's Shapes Song: Have you noticed the circle in a full moon at night? Or the shape of a cherry right before you take a bite? Are there squares in the window? Or the box on the floor? Look around you ... Do you see any more? Take a crayon and draw a face. Do you think it's an oval? With your finger can you trace all the shapes that you know? When you look up above you, are there clouds in the sky? Do you see any circles as they go floating by? There are shapes all around us For you and me... Ovals, diamonds... Squares and rectangles... Circles, triangles Which shapes do you see....do you see? Do you see? Grandma's Flower Garden: Did you know there is magic in the ground all around us in Grandma's garden? With water and sun, bright flowers grow While they put on a color show. Look at me! I'm yellow. Hello! I'm red. I'm a bluer blue than the sky. All together we look like a rainbow to the butterfly fluttering by. There's a ladybug sitting on a leaf And a hummingbird hums to greet us As the grasshopper hops and stops to see The most beautiful place to be. Look at me! I'm purple. Hello! I'm orange. I'm a greener green than the grass. All together we are a picture Painted on colored glass. How would you like to be a brand new flower? Make magic in Grandma's garden? Watch all the creatures say hello Breathe in fresh air Blossom and grow... Make new friends there As you put on a color show. Counting in the pond: Look at the fish go swimming by in the pond. They do a dance for you and me, Look at them wiggle as they swim in the pond Count! How many can you see? Look at the frogs! They love to play in the pond. Hear how they croak as they say, "Hi!" Do you see more than one or two in the pond? Add them up as they go by. One, two - three, four, five... Touch the snails - they come alive! Six, seven - eight, nine, ten... This is fun - let's start again. Here come the turtles having fun in the pond. How many in this family? So many diff'rent splashy friends in the pond. Count the ones you see... Ready? One...two...three! What a happy place to be. Picture Playtime: We're here in Grandma's kitchen Where we can paint and color And draw a pretty picture Of anything at all! Perhaps we'll paint an apple, Or little baby rabbit, Or maybe we can color A monkey playing ball! I love drawing, using colors ... Purple, pink, and red and green, Paint the flow'rs in Grandma's garden! They're the prettiest I've seen. The world is full of colors We see them all around us. Now I can use those colors... To paint the moon! Draw the sun! Making pictures sure is fun! The ABC Toadstools: A, B. There's C! What's a word that starts with C? Car! D, E and F. What's a word that starts with G? Giraffe! Do you know the letters, Letters of the alphabet? Are there some you haven't met? Here's the place you'll get to know them... Here are H! I! J! What comes after that? K! Kite! Right! L, M, N, then there's O and P Do you have a fav'rite letter? How about Q? R? S? Each one that I see gets better. T, U. There's V! What's a word that starts with V? Violin! W, X, Y. Now we reach the end. Here's Z! Zebra! Look at all the letters, Letters of the alphabet. Do you think you know them yet? You can name them all, I bet! Try it so you won't forget! A, B and C... What comes after that? D! Dog! You've got it! Peek-a-Boo Woods: Where are the animals? They're playing peek-a-boo! Where are the animals? They want to play with you. Where do you think we might be hiding? Do you think you can guess? If you say yes, then close your eyes! Now open! And find us! Can you see me? Can you see me hiding? Here! Near the tree! Can you see? I'm hiding! Don't you agree... This is so exciting. Look! We are near now! No, no! Over here now! Peek-a-boo. Boo! Can you see, I wonder? Peek-a-boo. Boo! Up above? Or under? Hidden away They are small and quiet, Yay! You found them anyway. We are the animals We're playing peek-a-boo. We're glad you're playing, too. We like to play this happy game with you. The Musical Waterfall: Hear the water... As it falls. It's a melody that's playing While the birds all sing along. Just like drops of rain On your window pane, A simple, gentle song. Hear the water... As it falls How it sparkles as it's flowing. Do you wonder where it's going? It's a violin, on the summer wind. A music waterfall Playing a song. Finale: (Leaving Grandma's house) What a time we've had making friends today We're so glad you came along to play. When we visit Grandma we all have fun It's so happy and magical for everyone. Now the sun goes down In its bed of blue... It must sleep awhile As we all must do. When we meet again on some afternoon We'll play hide and seek, and sing a tune. Now, let's wave goodbye, and say, "See you soon!" ================================================================================ Quick Troubleshooting Guide BEFORE YOU CALL (OR TAKE THE PROGRAM BACK).... Since you are reading this Quick Troubleshooting Guide, you have probably had trouble installing or running your new Knowledge Adventure program. We've put the following procedures together to help you resolve the more common problems you may be experiencing. Please try these before contacting Technical Support--they just may save you some time and get your program working for you. PLEASE NOTE: The great majority of the time, the program CD is not the reason you are having problems with the program. It is possible, but we have checked many returned CDs and found they worked OK. Unless the CD is scratched or otherwise physically damaged, it is highly unlikely the CD itself is defective. Before exchanging your CD for another one, please see if these troubleshooting procedures or the additional assistance from our Technical Support staff can help you get the program working. Some of the more common problems you may have experienced are listed below, along with some things to try that may help you fix the problems. Should you continue to have problems with your program after trying these procedures, please click on the "Contact Technical Support" link in the last "Try This" block to get information about how to contact our Technical Support staff and about what information they will need from you to most effectively help you. The information provided below is provided "AS IS" without warranty of any kind. Havas Interactive disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall Havas Interactive be liable for any damages whatsoever, including direct, indirect, incidental, consequential, loss of business profits or special damages, even if Havas Interactive has been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages so the foregoing limitation may not apply. The links provided in this Guide allow you to leave the Quick Troubleshooting Guide to go to Internet web sites. Havas Interactive does not control these sites and is not responsible for the contents of any linked site or any link contained in a linked site. Inclusion of any link does not imply endorsement by Havas Interactive of the site. Windows(r) 95/98 Troubleshooting -------------------------------- Problem Try This 1. If the program has been working properly, but now locks up or gives you an error message a. Reboot the computer b. Check and clean the CD c. Run ScanDisk and Disk Defragmenter d. Uninstall and reinstall the program 2. If you get a message stating you must run the program in 16 bit color mode, or you only see part of the screen as you move your mouse and click a. Check and adjust the color setting 3. If you get a message indicating a drive or file cannot be read or that asks you to insert the CD when it is already in the drive a. Reboot the computer b. Check and clean the CD c. Check for a conflict with another program 4. If there is no sound in the program, but the program is running without any error messages a. Check Windows' sound volume settings b. Check speaker volume control and connections to sound card c. Confirm sound is playing properly in Windows 5. If you have skipping or choppy sound a. Check your sound card settings 6. If you have distorted audio or video a. Identify your video and sound cards b. Update your sound and video card drivers 7. If you get a "DIB" error message a. Check for system errors and performance problems 8. If you consistently have the program lock up or give you an error message a. Check and clean the CD b. Run ScanDisk and Disk Defragmenter c. Uninstall and reinstall the program d. Check for a conflict with another program e. Identify your video and sound cards f. Update your sound and video card drivers 9. If you have trouble printing a. Remove printer accessories b. Check printer setup c. Adjust the color setting for printing 10. Additional Technical Support Tips a. How to use the Windows Report Tool in Windows 98 b. Make sure your sound card can play 16-bit wave files c. Updating Third Party Software 11. If you continue to have problems after trying these solutions a. Contact Technical Support 12. If you don't want the your computer's original resolutions settings to change when launching the product a. How to Prevent Your Computer from Switching the Resolution 13. The pointer is leaving trails. a. Go to Start/Settings/Control Panel/Mouse. Click on the "Motion" tab and make sure the box "Show pointer trails" is NOT checked. 14. The program is minimized - seems to disappear - if you have a printer with a status monitor, e.g. an Epson 800 printer. a. Look down at the taskbar at the bottom of the screen for the JumpStart Toddlers window. Click on it and the game will be restored. 15. If you have problem with connecting to the internet a. Manually launch your dial-up connection before running the JumpStart application. Windows(r) 95/98 Troubleshooting Procedures ------------------------------------------- Adjusting the Color Setting If you receive an error message saying that you must run in 16 bit color mode, the following procedure will help you determine the best way to correct this problem: * Click on Start. * Click on Settings. * Click on Control Panel. * Double-click on Display. * Click on the Settings tab. * Click on the down arrow (triangle) and select High Color (16 bit). * Click on the OK button. * Restart Windows if prompted to do so. Checking and Cleaning the CD Determine if the CD may be dirty or damaged. Fingerprints and smudges will cause a program to stop functioning correctly. Use the following procedure to check for a dirty or damaged CD: * Take a damp cloth and wipe off the clear side of the CD from the inside ring to the outside edge. * Dry the CD off in the same manner. * Look for any deep scratches on the CD. * If the CD looks fine, then try running the program again. If the CD is scratched, you may have to purchase a replacement CD. Checking for a Background Program Conflict Determine whether any programs running in the background are interfering with the KA program. Use the following procedure to check for a conflict with another program running in the back ground: * Press the CTRL, ALT, and DEL keys on the keyboard at the same time and then release them. A window entitled Close Program will appear. You will see Explorer and Systray along with other programs in this window. * Click on a task other than Explorer or Systray to highlight it. * Click on the End Task button at the bottom of the Close Program windows to temporarily close the program. * If a box appears that says, "This program is not responding," click on the End Task button. * Press the CTRL, ALT, and DEL keys on the keyboard at the same time and then release them to bring up the Close Program window again. (Repeat this procedure until the only programs left in the Close Program window are Explorer and Systray.) * Click on the Cancel button in the Close Program window to close it. * Run the program. * If the program runs properly, then one of the programs you closed is interfering with your KA program. Restart Windows to start these programs again, then turn them off one at a time. The program that, when closed, allows the program to work OK is the one causing the conflict. Running ScanDisk and Disk Defragmenter * ScanDisk o Click on Start. o Click on Programs. o Click on Accessories. o Click on System Tools. o Click on ScanDisk. o Select Drive C: and select Standard in the Type of Test section. o Place a check in Automatically fix errors. o Then click on the Start button in the ScanDisk window. o Once ScanDisk has completed, click on the Close button, then click on the Close button again. * Disk Defragmenter o Click on Start. o Click on Programs. o Click on Accessories. o Click on System Tools. o Click on Disk Defragmenter. o Select Drive C: and click on OK. o Despite the message that Windows95/98 gives, click on the Start button to start the defragmentation process. o Once the defragmentation is complete, click on Yes to "Do you want to quit Disk Defragmenter?" Checking Sound Card Settings * Click on Start. * Click on Settings. * Click on Control Panel. * Double-click on Multimedia. This will open to the Audio tab. * In the Playback section (upper half of the screen), note what is listed for "Preferred Device." Select a "wave out" setting. Usually there will be one that reflects the name or abbreviation for your sound card. You should not normally select "Game Compatible Device" or a voice modem wave setting. * Click on the Midi tab. * In the Single Instrument box, select a configuration that has FM, Synth, or Voyetra in the Instrument Name and click OK. Confirming Sound in Windows * Click on Start. * Click on Find. * Click on Files or Folders. * In the Named line, type *.WAV. * Make sure that the Look In line is set to the C: drive and the there is a check mark by Include Subfolders. * Click on Find Now. This will generate a list of Wave files. * Pick a line and double-click on the icon to the left of the file name. This will launch a sound file player. If you hear no sound or get an error message, Windows is not set up to play Wave sound files properly. * Close the player. * In the Named line, type *.MID * Click on Find Now. This will generate a list of Midi files. * Pick a line and double-click on the icon to the left of the file name. This will launch a sound file player. If you hear no sound or get an error message, Windows is not set up to play Midi sound files properly. * Close the player. Adjusting the Windows Sound Volume Settings * Click on Start. * Click on Programs. * Click on Accessories. * Click on Multimedia for Windows 95 or on Entertainment for Windows 98. * Click on Volume Control. * Adjust the controls so that they are all set in the middle. * Make sure no columns are muted. * Click on Options. * Click on Exit. * Run the program. Adjust the levels as necessary. Making Sure Your Sound Card Can Play 16-bit Wave Files * Click on Start. * Click on Run. * Type: C:\WINDOWS\MPLAYER.EXE and click on the OK button. This launches Media Player. * Click on Device. * Click on Sound. This will open up a File window. * Look for a sound file that reads "Jungle Windows Start" and double-click on it. This will load the file into Media Player. * Click on the right pointing triangle in the lower left hand corner of Media Player. If the slider bar moves across the screen, but you don't hear any sound, your system is not functioning properly or you don't have a 16-bit sound card. You should call either the system manufacturer or the sound card manufacturer to correct this problem. * If the "Jungle" set of sound files are not installed, try the following to install them. You will need your Windows 95 or 98 CD to complete the procedure. * Click on Start. * Click on Settings. * Click on Control Panel. * Double-click on Add/Remove Programs. * Click on the Windows Setup tab. * In the Components list, double-click on Multimedia. * Click the box by Multimedia Sound Schemes so it is checked. * Click OK, then OK again. * Windows will prompt you for your Windows 95 or 98 CD to complete installation of the sound files. Updating Device Drivers * A device driver is a software program that makes a hardware device work. Updating to a newer version of a device driver may improve the performance of your hardware device. Most manufacturers update the device drivers for their products from time to time to correct problems or to make them more compatible with newer technologies. They usually make the device drivers available on their web sites where you can download them. * Knowledge Adventure programs are most commonly affected by your sound and video device drivers. Occasionally, the CD-ROM device driver can also affect the programs. To update your sound and video card device drivers, or your CD-ROM device driver, you first need to know the brand and model of your card or drive and your operating system. If you don't know what kind of card or drive you have, please click here. To return to this screen rather than the Troubleshooting Table, click on the back arrow on your internet browser. * You next need the web site address, or URL, to contact the computer manufacturer or device manufacturer. Your computer documentation may identify these web sites or you may be able to find them by using a search program to look for the sites. Some sites have a device drivers or download link on their main web page, while others have a support or technical support link. Follow the manufacturer's directions to download and install their device driver. o NOTE: If you have a computer which is still under warranty, you should always check with your computer manufacturer first to be sure you do not violate the terms of the warranty agreement. Some computer manufacturers also use special versions of the device drivers. The device may not work properly if a standard device driver is used. * If you do not have internet access, you will need to contact the manufacturer by telephone. Your documentation should provide a support number. If not, your computer dealer may be able to help you contact the manufacturer. Identifying the CD-ROM and the Video and Sound Cards * Click on Start. * Click on Settings. * Click on Control Panel. * Double-click on the System icon. * Click on the Device Manager tab. * Locate a CDROM category. * Click on the "+" to the left of CDROM. This should give a specific description of the CD-ROM. o NOTE: If you see ATAPI, a standard Windows CD-ROM device driver is in use. You will need to check your system documentation to identify the actual CD-ROM you have. * Locate a Display Adapters category. * Click on the "+" to the left of Display Adapters. This should give a specific description of the video card. * Locate a Sound, Video and Game Controllers category. * Click on the "+" to the left of Sound, Video and Game Controllers. This should give a specific description of the sound card. * Write down these settings for future reference. Identifying System Errors and Performance Problems * Click on Start. * Click on Settings. * Click on Control Panel. * Double-click on the System icon. * Click on the Device Manager tab. * Note whether any items on the list are already open with a (-) sign on the left instead of a (+) sign. * If so, look for any lines with a red X, yellow exclamation mark, or yellow question mark. Write down any items like this that you find. * Note whether there is a CDROM line near the top of the list. If not, write this down, too. * Click on the Performance tab. * Note what is listed on the File System and Virtual Memory lines. If either does not say "32-bit", write down what it says for the item. * If there are any system errors or performance issues, you should contact your dealer or computer manufacturer for assistance in resolving them before doing further troubleshooting for the KA program. How to Use the Windows Report Tool (Windows®98 only) * Click on Start. * Click on Run. * Clear the Open line and type: WINREP * Click OK. * Click on the Options menu. * Click on Collected Information... * Windows will scan your system and bring up a Collected Information window. * In the lower part of the screen (system settings to copy), you will find a variety of information about your computer. The following information is particularly useful in troubleshooting Knowledge Adventure programs. o Operating System (OPERSYSTEM) o Computer Brand (COMPMAKE) o Computer Model (COMPMODEL) o Computer Speed (COMPSPEED) o System RAM (MEMRAM) o Drive Space (DRIVES) o Video Card (DISPLAY) o Sound Card (MULTIMEDIA) Removing Printer Accessories Some printers have installable font cartridges. If one of these cartridges is in the printer when you are trying to print, you may end up with only a half page of image. This is because the printer loads the fonts on the first half of the page. Remove the font cartridge from the machine, and try printing again. Checking the Printer Setup * Click on Start. * Click on Settings. * Click on Printers. * Verify that there is an icon that matches the printer you are using. If not, you may need to reinstall your printer drivers or get the correct printer drivers from the manufacturer. * With the right mouse button, click once on the icon for the printer you are using. A short menu will appear. * Verify that "Set as Default" is checked. * With the left mouse button, click on Properties. * Click on the Details tab. * Click on the Spool Settings button. * Select "Print Directly to Printer" and click OK, then OK again. * Close the Printers window. Adjusting the Color Setting for Printing Some Knowledge Adventure programs, primarily Davidson or Fisher-Price programs, may work OK in high color or true color, but will not print properly at these color settings. Changing the color setting to 256 colors usually will correct the printing problem. * Click on Start. * Click on Settings. * Click on Control Panel. * Double-click on Display. * Click on the Settings tab. * Click on the Down Arrow and select 256 Colors. * Click on the OK button. * Restart Windows when prompted to do so. Uninstalling and Reinstalling Program There are three ways to uninstall Knowledge Adventure programs: * Some programs have their own Uninstall icon in the program group. o Click on Start. o Click on Programs. o Find the program group and click on the Uninstall icon. o Follow the prompts to uninstall the program. * If the program does not have its own uninstall procedure, check to see if it is on the Windows Add/Remove Programs list. o Click on Start. o Click on Settings. o Click on Control Panel. o Double-click on the Add/Remove Programs icon. o Check to see if the program is listed in the window. If so, click on it to highlight its name. o Click the Add/Remove button. o Follow the prompts to uninstall the program. * If the program doesn't have its own uninstall program and doesn't appear on the Add/Remove Programs list, you will have to manually remove the program files from your hard drive. o Click on Start. o Click on Programs. o Click on Windows Explorer. o Find the program installation folder (such as C:\KA\2G for JumpStart 2nd Grade), highlight it, and delete it. How to Prevent Your Computer from Switching the Resolution Your computer will automatically change resolution settings to 640x480 when launching this product. To keep your original resolution settings, follow the procedure below. * Find the KA folder on your C: drive. * Click on the KA folder. * Click on the Td folder. * Click on the Imagine.ini file. * Once the Imagine.ini file is open, place a semi colon in front of the following lines of text: o ;DisplayWidth=640 o ;DisplayHeight=480 Trouble With Connecting to the Internet Some version of America Online (AOL) and other Internet Service Providers (ISPs) do not allow for automatic connection to the internet. If any JumpStart programs, such as J*Mail, the SmartTools Pager or JumpStart Around the World, are having trouble launching a connection, please manually launch your dial up connection before running the JumpStart application. Macintosh(r) Troubleshooting ---------------------------- Problem Try This 1. If the program has been working properly, but now locks up or gives you an error message a. Reboot the computer b. Check and clean the CD c. Run Disk First Aid d. Uninstall and reinstall the program 2. If you get a message stating you must run the program in 256 colors a. Check and adjust the color setting 3. If you get a message indicating that a file cannot be read a. Reboot the computer b. Check and clean the CD c. Check for an extension conflict 4. If there is no sound in the program a. Verify and adjust the system sound 5. If you get a memory error a. Check the computer's memory settings 6. If you consistently have the program lock up or give you an error message a. Check and clean the CD b. Run Disk First Aid c. Uninstall and reinstall the program d. Check the computer's memory settings e. Check for an extension conflict 7. If you have trouble printing a. Remove printer accessories b. Check for a printer conflict 8. Additional Technical Support Tips a. Keep system fonts active b. Check the hard disk drive name 9. If you continue to have problems after trying these solutions a. Contact Technical Support 10. If you have OS 9 and have trouble with on-line features not working properly a. Deselect the "Limited Access" under Control Panels/Multiple User Macintosh Troubleshooting Procedures ------------------------------------ Adjusting the Color Setting * Click on the Apple menu. * Go to Control Panels. * Click on Monitors or Monitors and Sound. * Click on the Monitor icon. * Select 256 colors. Checking and Cleaning the CD Determine if the CD may be dirty or damaged. Fingerprints and smudges will cause a program to stop functioning correctly. Use the following procedure to check for a dirty or damaged CD: * Take a damp cloth and wipe off the clear side of the CD from the inside ring to the outside edge. * Dry the CD off in the same manner. * Look for any deep scratches on the CD. * If the CD looks fine, then try running the program again. If the CD is scratched, you may have to purchase a replacement CD. Running Disk First Aid Your system software includes a disk utility program called Disk First Aid. You can use Disk First Aid to check your internal hard disk for directory problems. Please refer to your system software documentation for instructions on how to launch and use the Disk First Aid program. Checking the Computer's Memory Settings * Click on the Apple icon in the upper left-hand corner of the desktop. * Click on Control Panels. * Click on Memory. * Turn off Virtual Memory and Ram Disk. * Set the Disk Cache to 128K. Checking for an Extension Conflict Determine whether an extension conflict is impairing the performance of the program by using the following procedure: * Double-click on the hard drive folder. (may be located in upper right-hand corner) * Double-click on the System folder. * Among the folders in the System Folder, there should be a Control Panels, Extensions, and StartUp Folder. * Create three folders called: Control Panels Disabled, Extensions Disabled, and StartUp Disabled. o To create a new folder, click on File and then New Folder in the menu bar. o Type the name of the new folder and hit the ENTER key on the keyboard. This will create a new folder with the name you specify. * Drag all of the items in the StartUp Folder into the StartUp Disabled Folder. * Drag all of the items in the Controls Panels Folder into the Control Panels Disabled Folder. * Drag all of the items in the Extensions Folder into the Extensions Disabled Folder. Except for: o QuickTime o QuickTime Power Plug-In o QuickTime Musical Instrument o Sound Manager o Apple CD-ROM. * Confirm that the StartUp and Control Panels Folders are empty. And confirm that the Extensions Folder ONLY contains QuickTime, QuickTime Power Plug-In, QuickTime Musical Instrument, Sound Manager, and Apple CD-ROM. * Close all open folders and restart the Macintosh. * Run the program. If this did not solve the problem, then return the computer to its original configuration by dragging all of the items from the Disabled Folders to their original folders and restarting the computer. If this solved the problem, then you can selectively move items from the Disabled Folders to their original folders until the problem re-occurs. You may have a conflicting or corrupt extension. Verifying and Adjusting System Sound You must have the volume control adjusted up, have the sound-in source set to Internal CD, and be able to hear alert sounds to hear sound from our programs. * To test the system sound: o Click on the Apple menu. o Go to Control Panels. o Select Sound, Sound and Displays, or Monitors and Sound. o At the top menu, click on the down arrow, and select Alert Sounds. o Use your mouse to click on the volume control slider switch. o If you do not hear the sound, adjust that volume control up until you hear your chosen alert sound. * If you cannot hear the test sound: o If you have external speakers, verify they are plugged in correctly. o Adjust the main volume control. If this setting is too low, it can prevent you from hearing the alert sounds or the sounds in our program. o Click on the Apple menu. o Go to Control Panels. o Select Sound, Sound and Displays, or Monitors and Sound. o Select Volumes from the menu toward the top of this window. o Adjust the volume controls up, and you should clearly hear the test sound when you click on the volume slider control on the screen. * If you still have no sound or have poor sound quality: o Click on the Apple menu. o Go to Control Panels. o Select Sound, Sound and Displays, or Monitors and Sound. o Select Sound In from the top menu. o Click on the Options button on the Sound In page. o Set the Sound-in source to the internal CD. You should now have sound from our program. Removing Printer Accessories Some printers have installable font cartridges. If one of these cartridges is in the printer when you are trying to print, you may end up with only a half page of image. This is because the printer loads the fonts on the first half of the page. Remove the font cartridge from the machine, and try printing again. Checking for a Printer Conflict * Make sure there is nothing in the Control Panel or Start Up folders except QuickTime files, Sound Manager, the CD-ROM driver, and the printer driver that matches your printer. * Restart the computer. * Try printing from the program. Keeping System Fonts Active Macintosh users who have a large number of fonts installed sometimes disable or delete the standard fonts that install with the system software. Some programs assume that these fonts are installed and active, and when they are not found, cause problems with the program. Typical of this is an "Assertion Failed" error in line 6XX. This occurs when a program cannot find the Courier font, for example. If you see unusual character displays or get an assertion error in a line numbered in the 600's, check the installed fonts to make sure the system fonts are installed and active on your computer. Checking the Hard Disk Drive Name Occasionally, Macintosh users rename the hard disk drive using non-standard characters such as / or \. This can cause errors accessing the hard disk drive. Typical of such errors in an "Assertion Failed" error in line 5XX. This is easily corrected by renaming the hard disk drive using standard characters. Uninstalling and Reinstalling the Program * If your Knowledge Adventure program runs without installing, it may still have created a file or folder in your Preferences folder to track player information. To check this: o Double-click on the hard drive icon. o Double-click on the System folder. o Double-click on the Preferences folder. o Search for any folders or files related to your program and drag them to the trash. * If your program installed files to the hard drive, to uninstall it: o Drag the installation folder to the trash. o Check in the Preferences folder (see above) and remove any additional files or folders that are related to the program. * To reinstall the program, follow the instructions in your User's Guide that came with the program. Trouble With On-line Features Not Working Properly If you have created a Macintosh user name with the Control Panels/Multiple Users feature with "Limited Access" selected, many of the on-line features of JumpStart will not work properly. To correct this, deselect the "Limited Access" feature. Updating Third Party Software Some Knowledge Adventure programs use third party software. This is software that is used by the program but is produced and supported by another company. This software is current as of the time when the program was first produced, but often times there are newer versions available from the company that produces the software. The most common third party software is addressed below. * Adobe Acrobat Reader. Some supporting files, such as parent tips or workbooks, are in Adobe Acrobat format (PDF file). The Reader allows you to view these files on your computer and to print them out. The latest version of Abode Acrobat Reader is available at http://www.adobe.com/. * Microsoft DirectX. Some newer programs use DirectX for multimedia enhancement. The latest version of DirectX is available at www.microsoft.com/directx. * Apple QuickTime. QuickTime is a utility that plays movie files within some of our programs. The latest version is available at http://www.apple.com/. o NOTE: Many existing programs use QuickTime version 2.X., an earlier version of QuickTime than you will find on the web site. If you download the latest version of QuickTime, you must still have the earlier version installed or these programs will not function properly. * If you do not have internet access, you will need to contact the manufacturer by telephone. Your documentation should provide a support number. If not, your computer dealer may be able to help you contact the manufacturer. Contacting Technical Support Knowledge Adventure Technical Support can be reached in the following ways: * Visit our Online Technical Support at www.knowledgeadventure.com. More detailed, program specific troubleshooting information can be found there. You can also e-mail us from the web site if you are unable to find the help you need. * Call our toll free Technical Support line at (800) 556-6141. You may find the help you need from the automated tech support, or you can talk directly with one of our technicians. To help our Technical Support staff assist you more effectively when you call, please be at your computer and at your Windows Desktop screen. It will take longer to help you if your computer is not on and ready for use, or if you have your Knowledge Adventure or some other program running. Also, please have the following information available: * Program Name and Version (if any) from the CD label. * System Information: o Brand o Type of processor and speed (MHz) o Windows version o System memory o Sound card o Video card. * Description of the problem: o What is the program doing or not doing? o Are you getting any error messages? If so, what do they say and where are you in the program when they occur? o Some error messages, such as the Illegal Operation message, also have a Details button. Please write down the first part of the details message (before the listing of memory registers). * What you have already tried to resolve the problem. ======================================================================================= JumpStart Toddlers 2001 Credits SMARTTOOLS AND DISC 2 ENHANCEMENTS ++++++++++++++++++++++++++++++++++ Senior Producer: Matthew Engle Producer: Brenda Lindsay Director of Programming: Miguel Canales SmartTools Toolbar Credits -------------------------- Lead Programmer: Danny Hendargo Programmers: Luz Echeverria, Dan Kim Systems Programmers: Tyler Wilson, Richard Parker, Kristine Sato Additional Programming: Henna Sihota Art: Kevin Price, Tom Klein, Chris Palitz Writer: Marilyn Engle J*Mail Credits -------------- Programmers: Anthony Cuccia, Matthew Versweyveld Systems Programmers: Tyler Wilson, Thomas Su, Kristine Sato Art: Gwen Robinson, Roz Gibson, Bonnie Bright, Cristy Ropp My Learning Scrapbook Credits ----------------------------- My Learning Scrapbook Associate Lead: Jeny Yan Programmed by Van Duyne Engineering President: Phil Van Duyne Lead Programmer/Systems Architect: Eddie Rohwedder Graphics Technician: Janis Eto Programmers: Marc Farjeon, Phil Van Duyne Catalina Authoring System courtesy of Van Duyne Engineering JPEG Encoding/Decoding: This software is based in part on the work of the Independent JPEG Group. Art and Writing by Funnybone Interactive President: Joel Fried Vice President/Creative Director: Susan Decker Senior Producer: Jacqueline Decker Associate Producer: Peggy Smith Artists: Matthew Bayne, Nigel Foo, Caroline Jones, Brenda Kazzi, Greg Kleid, Kevin 'Neill, Lisa Scolin, Peggy Smith, Dan Thompson Writers: Bill Gusky, Peggy Smith, Ryan Wiesbrock Quality Assurance Project Lead: Jeffrey Hoover Supervisor: James Galloway Lead Testers: James Filipeli, Michael Caradonna J*Mail Associate Lead: Linda Maier Around the World Associate Lead: William Guerrero Toolbar Leads: James Filipeli, Michael Caradonna Toolbar Associate Leads: Jennifer Davis, David Li Lab Coordinator: Michael Thibeau Director of Quality Assurance: Stuart Hay Special Thanks Leslie House, Bernadette Gonzalez, Ron Petrisca, Hang Tran, Al Simone, Stephanie Ming, Jennifer Johnson, Kevin Crook, Irene Lane JUMPSTART TODDLERS DISC 1 +++++++++++++++++++++++++ Executive Producer: Bernadette Gonzalez Producer: Verna Harvey Associate Producer: Adam Ryan Programming Manager: Miguel Canales Lead Programmer: Hung Jung Lu Application Programmers: Luz Echeverría, Ed Wang Engine Programmer: Ken Coleman Install Programming: Dan Kim, Levon Karayan Lead Artist: Bonnie Bright Lead Animator: Siddhartha Olmedo 2D Animators: Glenn Seidel, Kevin Price, Sid Ferreira, Brent Whittington, Charlie Morales, Kristen Sych, Lawrence Jackson, Richard Walsh, Joseph Herron, Michel Hannan, Seth Reek Graphic Artists & Illustrators: Jennifer Bradley, Sylvia Cziglenyi, Megumi Itoh, Roz Gibson, Gwen Robinson, Jeff Schaid Art Assistants: Cristy Navarro, Mark Torres Director of Graphic Production: Denise Pace Art Technical Director: Jeremy Bishop Illustration Consultant: Marcela Cabrera Animation Consultant:Tom Klein Graphic Technician: Amanda Cukingnan Picture Playtime Artwork: Deborah Campbell Sound Manager: Linda M. Bugge Lead Sound Engineer: Dana Norwood Sound Engineer: Bo Bennike Music Composed and Produced by: Randy Hale Lyrics: Adryan Russ Mixing: Les Brockman Recorded at: "Studio 1176"; Pasadena CA Musicians: Taylor Brogham, Violin, Tina Rycoff, Cello, Catherine Harvie, whistle; Irish Flutes, Norman Kitchens, Trumpet, Toni Hagerman, Clarinet, David Pinto, Piano, Tom Merrill, Guitars; Mandolin, Randy Hale, Percussion; Synths, David Pinto, Percussion; Synths Vocals: Grey DeLisle, Cam Clarke, Carolyn Hennesy Character Voices: Grey DeLisle, Cam Clarke, Carolyn Hennesy Script Writer: Vicki Forman Workbook Written by: Bonnie Blagojevic Workbook Artist: Anna Pomaska Workbook Layout: Mary Wadman, Lauren Azeltine Administrative Associate Producer: Erron Silverstein Content Group Manager: Eileen J. Moskowitz Associate Content Developer: Stephanie Wise, MA Educational Consultants: Corinne Rupert, Ph.D., Debra Lieberman, Ph.D., Julie Nicholson, MA, Bonnie Blagojevic, M.Ed Consumer Research Group: Irene Lane, Angie Wallace Toddler Testers: Kurt Mulder, Zachary Damir, Isaiah Sherrill, Madeline Collins, Kirsten Vose, Noah Brink-Goodman, Daniel Sapia, Samantha Vega, Kyle Pomianowski, Laura Guidolin, Jonathan Kano, Emma Daniels, Isabelle Panza, Ellis Eckles, Aubrie Cary, Rachel Rush, Tad Hawthorne, Emily Lambert, Hallie Balch, Patrick DaCosta, Michelle Mayer Associate Brand Manager: Shawna Meek Assistant Brand Manager: Jen Pavel Director of Marketing: Greg Canessa Director of Consumer Insights: Juliane Hearst Market Research Specialist: Irene Lane Research Assistant: Angie Wallace Localization Advisor: Jeff Lorentzen Packaging: Kristy Cheng, Kathy Carter, Michelle Ferrell, Grace Ching, Rachel Heieck Documentation: Vicki Forman, Adam Ryan Key Grip: Marcus Smith Best Boy: Craig Zaich Quality Assurance Quality Assurance Lead: Jeffrey Hoover Quality Assurance Backup Lead: Jennifer Davis Quality Assurance Testers: William Guerrero, Richard Walker, Sandra Romero, Luke Jozwiak, Carol Wong, Eric Simpson, Rita Polyvyan, Jason Perry, Alexander Zherdev, Elizabeth Stockton, Alexander Lvovsky, Hilarion Leyretana, Rama Shunn, Del Ferris, Richard Arnold, Ada Lvovsky, Steve Ross, Linda Maier, Jeny Yan, Jacob Alifrangis, Bill Knight, Benjamin Herrera, Christopher Bell, Steven Heindl, Arthur Keith, Phil Barcola, Craig Parrotte, Juan Perez, Mike Smith, Peter Bergonzi, Michael Reynolds, Brent Jansen, Vlad Khilkevich, Willy Guerrero Quality Assurance Director: Stuart Hay Quality Assurance Brand Manager: Wladia Summers Special Thanks Ann Quesinberry, Fernando Echeverría, Dave Schuyler, Tim Crowder, Jeff HoSee, Eric Lee Licenses, Trademarks, & Copyrights Macintosh(r) is a registered trademark of Apple Computer, Inc. PowerPC(r) is a registered trademark of International Business Machines Corporation. Windows(r) is a registered trademark of Microsoft Corporation. Pentium(r) is a registered trademark of Intel Corporation. Articulation Animation licensed from Natural Speech Technologies, Inc. of Huntington Manor, NY. JumpStart Toddlers uses Smacker Video Technology. Copyright (c) 1991-1999 by RAD Game Tools, Inc. Copyright (c) 1999 Knowledge Adventure, Inc. All rights reserved. ======================================================================================= Knowledge Adventure Software License Agreement YOU SHOULD CAREFULLY READ THE FOLLOWING END USER LICENSE AGREEMENT BEFORE INSTALLING THIS SOFTWARE PROGRAM. This software program, any printed materials, any on-line or electronic documentation, and any and all copies and derivative works of such software program and materials (the "Program") are the copyrighted work of Knowledge Adventure, Inc. All use of the Program is governed by the terms of the End User License Agreement which is provided below ("License"). The Program is solely for use by end users according to the terms of the License Agreement. Any use, reproduction or redistribution of the Program not in accordance with the terms of the License Agreement is expressly prohibited. END USER LICENSE AGREEMENT 1. Limited Use License. Knowledge Adventure, Inc. ("KA") hereby grants, and by installing the Program you thereby accept, a limited, nonexclusive license and right to install and use one (1) copy of the Program for your use on either a home or portable computer. 2. Ownership. All title, ownership rights and intellectual property rights in and to the Program and any and all copies thereof (including but not limited to any titles, computer code, themes, objects, characters, character names, stories, text, dialog, catch phrases, locations, concepts, artwork, animations, sounds, musical compositions, audiovisual effects, methods of operation, moral rights, any related documentation, and "applets" incorporated into the Program) are owned by KA or its licensors. The Program is protected by the copyright laws of the United States, international copyright treaties and conventions and other laws. All rights are reserved. The Program may contain certain licensed materials, and KA's licensors may act to protect their rights in the event of any violation of this Agreement. 3. Responsibilities of End User. A. Subject to the Limited Use License as set forth above, you may not, in whole or in part, copy, photocopy, reproduce, translate, reverse engineer, derive source code from, modify, disassemble, decompile, or create derivative works based on the Program, or remove any proprietary notices or labels on the Program without the prior consent, in writing, of KA. B. The Program is licensed to you as a single product. Its component parts may not be separated for use on more than one computer. C. You are entitled to use the Program for your own use, but you are not entitled to: (i) sell, grant a security interest in or transfer reproductions of the Program to other parties in any way, nor to rent, lease or license the Program to others without the prior written consent of KA; (ii) exploit the Program or any of its parts for any commercial purpose including, but not limited to, use at a cyber caf‚, computer gaming center or any other location-based site (KA may offer a separate Site License Agreement to permit you to make the Program available for commercial use; contact KA for details); and (iii) host or provide matchmaking services for the Program or emulate or redirect the communication protocols used by KA in the network feature of the Program, through protocol emulation, tunneling, modifying or adding components to the Program, use of a utility program or any other techniques now known or hereafter developed, for any purpose including, but not limited to, network play over the Internet, network play utilizing commercial or noncommercial gaming networks, or as part of content aggregation networks without the prior written consent of KA. 4. 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By installing the Program, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list. 7. Limited Warranty. KA EXPRESSLY DISCLAIMS ANY WARRANTY FOR THE PROGRAM AND MANUAL(S). THE PROGRAM AND MANUAL(S) ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. KA FURTHER DISCLAIMS ALL WARRANTIES WITH REGARD TO YEAR 2000 COMPLIANCE OF THE SOFTWARE. SPECIFICALLY, KA MAKES NO WARRANTIES THAT THE PERFORMANCE OR FUNCTIONALITY OF THE PROGRAM WILL NOT BE AFFECTED BY DATES PRIOR TO, DURING OR AFTER THE YEAR 2000, OR THAT THE PROGRAM WILL BE CAPABLE OF CORRECTLY PROCESSING, PROVIDING, AND/OR RECEIVING DATE INFORMATION WITHIN AND BETWEEN CENTURIES, INCLUDING THE PROPER EXCHANGE OF DATE INFORMATION BETWEEN PRODUCTS OR APPLICATIONS. ANY WARRANTY AGAINST INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE IS EXPRESSLY DISCLAIMED. The entire risk arising out of use or performance of the Program remains with the end user, however KA warrants the Master Disk(s), on which the Program is furnished, to be free from defects in materials and workmanship, under normal use, for a period of ninety (90) days from the date of delivery. KA's sole liability in the event of a defective disk shall be to give You a replacement disk. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations may not apply. 8. Limitation of Liability. NEITHER KNOWLEDGE ADVENTURE, ITS PARENT, SUBSIDIARIES, AFFILIATES OR LICENSORS SHALL BE LIABLE IN ANY WAY FOR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OF THE PROGRAM INCLUDING, BUT NOT LIMITED TO, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. 9. Equitable Remedies. You hereby agree that KA would be irreparably damaged if the terms of this License were not specifically enforced, and therefore you agree that KA shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to breaches of this License, in addition to such other remedies as KA may otherwise have available to it under applicable laws. In the event any litigation is brought by either party in connection with this License Agreement, the prevailing party in such litigation shall be entitled to recover from the other party all the costs, attorneys' fees and other expenses incurred by such prevailing party in the litigation. 10. Limitations on License. Nothing in this License Agreement shall preclude you from making or authorizing the making of another copy or adaptation of the Program provided, however, that (1) such new copy or adaptation is created as an essential step in your utilization of the Program in accordance with the terms of this License Agreement and for NO OTHER PURPOSE; or (2) such new copy or adaptation is for archival purposes ONLY and all archival copies are destroyed in the event of your Transfer of the Program, the Termination of this Agreement or other circumstances under which your continued use of the Program ceases to be rightful. 11. Miscellaneous. This License shall be deemed to have been made and executed in the State of California, and any dispute arising hereunder shall be resolved in accordance with the law of the State of California. This License may be amended, altered or modified only by an instrument in writing specifying such amendment, alteration or modification executed by both parties. In the event that any provision of this License shall be held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible and the remaining portions of this License shall remain in full force and effect. This License constitutes and contains the entire agreement between the parties with respect to the subject matter hereof and supersedes any prior oral or written agreements. This License is the complete and exclusive statement of the agreement between the parties hereto, and this License supersedes any prior or contemporaneous agreement, either oral or written, and any other communications between the parties hereto. revised 2/99 KA0299