MADAGASCAR(TM) README Last Updated: 4/14/05 TABLE OF CONTENTS INTRODUCTION INSTALLATION & SET UP 1. Minimum System Requirements 2. Autoplay 3. DirectX(R) Detection & Installation VIDEO ISSUES 1. Monitors 2. In-game and Desktop Resolutions 3. Graphical Corruption When Changing Video Settings 4. Windowed Mode 5. Changing Brightness and Contrast GENERAL ISSUES 1. Alt-Tab & Alt-Enter 2. Uninstall Problems in Windows(R) XP 3. Uninstalling with Antivirus Software Enabled 4. Gamepad Options 5. Invert Controls Setting 6. Options for Lower End Systems 7. Audio Issues INTRODUCTION Refer to this document if you encounter difficulties with one or more aspects of installation or running the Madagascar game. Many of the most commonly encountered issues are covered here. INSTALLATION & SET UP 1. Minimum System Requirements 3D hardware accelerator card required - 100% DirectX(R) 9.0c-compliant 32 MB video card and drivers* Microsoft(R) Windows(R) 98/ME/2000/XP Pentium(R) III 800MHz or Athlon(R) 800MHz or higher processor 256 MB of RAM 800 MB of uncompressed hard disk space A 100% Windows(R) 98/ME/2000/XP-compatible computer system including: DirectX(R) 9.0c (Included) 100% DirectX(R) 9.0c-compliant true 16-bit sound card and drivers 100% Windows(R) 98/ME/2000/XP- compatible mouse, keyboard and drivers 100% Windows(R) 98/ME/2000/XP- compatible quad speed CD-ROM drive (600 K/sec sustained transfer rate) and drivers *Supported Chipsets for Windows 98/ME/2000/XP All NVIDIA(R) GeForce2(TM) and better chipsets All ATI(R) Radeon 7500(TM) and better chipsets *Important Note: Some 3D accelerator cards with the chipsets listed here may not be compatible with the 3D acceleration features utilized by Madagascar. Please refer to your hardware manufacturer for 100% DirectX(R) 9.0c compatibility. 2. Autoplay If the Windows Autoplay feature is enabled on your computer, the installer will begin when you insert the Madagascar CD into your CD-ROM drive. Follow the on-screen instructions to continue the installation. If the game is already installed on your system, the Madagascar Launch screen will appear. If the Autoplay feature is disabled, you can begin the installation by doing the following: a) Go to the Start Menu and select Run. b) Type D:\SETUP.EXE (assuming D is your CD-ROM drive letter) and press Enter. -or- a) Double-click on My Computer b) Double-Click your CD-ROM drive icon. c) Double-click on SETUP.EXE. Windows 98 may not be setup to AutoPlay CDs. To check, perform the following steps: a. Open the Windows 98/ME Control Panel folder and double-click on the System icon. b. Click on the Device Manager tab. Click on the plus sign next to CD-ROM, select your CD-ROM and choose Properties. c. Click on the Settings tab. Insert a check mark in the box to the left of Auto Insert Notification and select OK. 3. DirectX Detection & Installation During the Madagascar "Typical" install setup, the install process will automatically detect DirectX 9.0c on your computer. If it is not already installed, Microsoft DirectX 9.0c will be installed on your computer. DirectX 9.0c is a set of sound, video, input and network functions developed by Microsoft. DirectX 9.0c is necessary to run Madagascar. If you select "Custom" install setup, you will have the option to install DirectX 9.0c on your computer. It is recommended that you choose to update to the newest version of DirectX. If you already have other Windows 98/ME/2000/XP games on your computer, chances are you already have a version of DirectX installed. In this case, the Microsoft installer will detect and overwrite any previous versions with DirectX 9.0c. At that point, you will need to restart your computer for the changes to take effect. If, however, you already have DirectX 9.0c installed on your computer, the Microsoft DirectX 9.0c installer will detect it and not overwrite any files. You will not need to restart your computer after installation in order to run Madagascar. If you choose not to install DirectX 9.0c when you install the game, you can manually install it later. To do so, use the following instructions: 1. Place your Madagascar disk in the CD-ROM drive. The Launch screen should appear. (See the AutoPlay section above if it does not appear.) 2. Click on the "Extras" button. 3. Click on "DirectX" and follow the installation process. When DirectX installation finishes, you will need to restart your computer for the new drivers to work. If you encounter the following error message, then you have tried to start the game without the correct version of DirectX installed on your computer: "DirectX 9.0c is not installed on this computer. Install it and try again." You will need to follow the directions above to install DirectX before starting the game. VIDEO ISSUES 1. Monitors - Please make sure your monitor supports the game resolution you are trying to play in. To check what resolutions your monitor supports, do the following: a) Open up My Computer b) Double-click on Control Panel c) Find the Display icon and open it d) Choose the Settings tab e) Locate the resolution pointer in the Desktop or Screen Area box and drag it to the far right The resolution choice shown is the maximum resolution your monitor is capable of displaying. If you do not want to change to this resolution now, select cancel. Your Desktop Area should be set to the game resolution you are trying to play in or higher. NOTE: Please make sure your monitor type is properly specified to insure correct reporting of available video resolutions. 2. In-game and Desktop resolutions In most cases, Madagascar should choose the proper resolution for your system based on your processor, system memory, and video card. Changing the game resolution may result in decreased performance or visual quality. 3. Graphical Corruption When Changing Video Settings Changing the settings on your Video Options menu may sometimes result in temporary color corruption of the screen. These irregularities will disappear when you return to the game. 4. Windowed Mode Windowed mode is not a supported feature of Madagascar. 5. Changing Brightness and Contrast On some video cards, changing the Brightness and Contrast levels all the way up or down may produce undesirable graphical results. If this happens, it is suggested that the "set default" option be used to reset these sliders back to their default settings. GENERAL ISSUES 1. Alt-Tab & Alt-Enter Using Alt-Tab or Alt-Enter to exit Madagascar and switch to another application is not recommended. While you may be able to Alt-Tab/Alt-Enter to exit Madagascar, and the game will remain running in the task bar, you may not be able to recover the game by Alt-Tabbing/Alt-Entering back to it. At this point, you may have to use the Windows Task Manager to close Madagascar. Hold down the Ctrl-Alt-Delete keys to bring up the Task Manager, then select Madagascar from the list of programs currently running and hit the End Task button. Alt-Tab & Alt-Enter are not supported features of Madagascar. 2. Uninstall Problems in Windows XP If you receive the following error while attempting to uninstall Madagascar: Internal Failure Error number: 0x80040707 You are attempting to uninstall on a Power User account when the game was installed on an Administrator account. You’ll have to uninstall Madagascar on the account you were logged into when you installed it. Log out of Windows and login to the Administrator account on your system. Then you will be able to uninstall Madagascar normally. 3. Uninstalling with Antivirus Software Enabled The uninstallation process may take more time if an antivirus software (like Norton Utilities(TM) or McAfee(R)) is currently running, even if the antivirus software is running in the background. Although Madagascar will still uninstall correctly with this software running, disabling any antivirus program will make this process run faster. You will be able to uninstall Madagascar normally. 4. Gamepad Options If you are using a gamepad without an analog stick, it is recommended that you do not check the "Mouse Look" option in the Madagascar Settings screen in the Main Menu. When using this type of controller, selecting the "Mouse Look" option may cause the camera pitch to become locked. The reset camera function does not reset the camera pitch. 5. Invert Controls Setting The invert option in the Madagascar Settings screen can be used to reverse the controls for moving the camera up and down. Mouse look must be enabled for this selection to be changed. 6. Options for Lower End Systems Users with lower end systems may experience slower performance. Selecting the following options may improve the way Madagascar runs on your machine. In the Madagascar main menu, go to Settings. Make sure "Detailed Shadows" and "Full Screen Anti-Aliasing" are turned off. The box next to these options should be empty. If you are still having problems, you may want to turn on "Distance Clipping (Fog)" by checking the box next to this option. Moving the slider to the left moves the distance clipping closer. 7. Audio Issues If your system has one of the following audio cards, you may experience some missing audio while playing Madagascar: SoundMAX(R) Integrated Creative Sound Blaster(R) Audigy(R) 2 NX Creative Sound Blaster(R) Audigy(R) LS If you are using one of the audio cards listed above, changing the Sound Acceleration option to “Basic Acceleration” will correct the problem: a) Go to the Start Menu and select Run. Type “dxdiag” into the menu. b) After dxdiag is finished running, select the Sound tab at the top. c) Move the slider bar for the Hardware Sound Acceleration Level so the setting reads “Basic Acceleration.” The missing audio will now play during the Madagascar game.