Microsoft Golf 1999 Edition README File October 1998 (c) Copyright Microsoft Corporation, 1998 ========================================================= This file contains information about Microsoft Golf 1999 Edition as well as the Internet Multiplayer capabilities included in Microsoft Golf 1999 Edition. To get news and product updates for Microsoft Golf 1999 Edition or other Microsoft games, check out our World Wide Web sites at http://www.microsoft.com/games/ and http://www.microsoft.com/sports/golf/. ----------------------------------------------------------------- NOTE: If you are reading this file in Notepad, click Word Wrap on the Edit menu for the best readability. ----------------------------------------------------------------- ========================================================= CONTENTS ========================================================= A. Hardware and System Requirements > Requirements > Improving performance on machines with 16 MB or less of RAM B. Installation > Troubleshooting Microsoft Golf 1999 Edition Setup C. Video Troubleshooting > Displaying 16-bit color > Resolving other video-driver conflicts D. Audio Troubleshooting E. Game Play Issues F. Multiplayer > Multiplayer troubleshooting > Multiplayer tips G. Product Support > When you have a question > Standard support within the United States and Canada > Pay-per-incident support > Product Support Services outside the United States and Canada > Support for the Internet Gaming Zone > Information services > Other services ========================================================= A. Hardware and System Requirements ========================================================= Requirements ========================================================= To play Microsoft Golf 1999 Edition, you need: * A computer with at least a Pentium (or equivalent) 90 MHz processor * Microsoft Windows 95 or later operating system, or Windows NT Workstation 4.0 with Service Pack 3 or later operating system (will not run on earlier versions of Windows) * 4x or faster CD-ROM drive * 16 MB of RAM for Windows 95 or later or 24 MB for Windows NT Workstation 4.0 with a 60-MB swap file * 70 MB of available hard-disk space * A 16-bit sound card and speakers or headphones to hear audio * 28,800-baud modem for Internet or modem play * A Microsoft Mouse or compatible pointing device * 16-bit video system * An ActiveX and frames-compatible Web browser such as Internet Explorer 3.02 or later for play over the Internet Gaming Zone. Improving Performance on Machines with 16 MB or less of RAM ========================================================= If performance is slow on your computer with 16 MB of RAM, one or more of the following tips may help: * Quit all other applications. * Go to Start Up screen/Options/Game Preferences and click Game Sounds to No. * Go to Start Up screen/Options/Game Preferences and click Shadows to No. * Go to Start Up screen/Options/Game Preferences and click Auto Flyby to No. * Go to Start Up screen/Options/Game Preferences and click Commentary to No. * Add more RAM. * If you didn't use a Custom installation to set up Golf '99, uninstall Golf '99 and reinstall it using a Custom installation. Consider leaving Commentary on until you've tried turning off other features first. ========================================================= B. Installation ========================================================= We recommend uninstalling Golf '98 before you install Golf '99 to save on hard-disk space. When uninstalling Golf '98 you should choose to not remove your personal games files. Copy these files to the folder listed below after installing Golf '99. If you choose to keep Golf '98 on your computer, we recommend installing Golf '99 in a different folder than Golf '98. To transfer your Golf '98 game, shots, and player files to Golf '99, follow these steps: 1. Install Golf '99. 2. After Golf '99 finishes installing, copy the Golf '98 D, R, and G folders and all the .pin and .pal files from the Golf '98 folder into the folder you installed Golf '99 to. If you chose the default location, this will be C:\Program Files\Microsoft Games\Microsoft Golf 1999 Edition. 3. When you are asked if you want to move these folders, click Yes to All. If you are using 16-bit CD-ROM drivers for your CD-ROM drive, Autorun may not work properly. To manually run Setup, use the Windows Explorer to locate the SETUP.EXE on the Golf '99 Disc 1. Double-click SETUP.EXE to start installation. If you are using PC Tools Desktop as your Windows shell, you will need to restart Windows manually after installing Golf '99. Just exit Windows and type "win" at the prompt. Golf '99 has three installations to choose from: Custom, Typical, and Minimum. Here is what will be installed to your hard drive with each type, and what Golf '99 features will always be run from the Golf '99 compact discs. Custom: Up to 10 models types, up to 7 courses, and the choice of minimum, typical, or full sound. Amount of available disk-space needed: up to 685 MB. Typical: 4 model types, 2 courses (Teeth of the Dog and Bay Harbor Golf Club), and random ambient sounds while on the courses. The Golf '99 disc must be in the CD-ROM drive to hear commentary. Amount of available disk-space needed: 205 MB. Minimum: 2 model types. Courses must be run from the Golf '99 Discs. Commentary and random ambient sounds are not installed. The Golf '99 disc must be in the CD-ROM drive to hear these commentary and random ambient sounds while on the courses. Amount of available disk-space needed: 70 MB. Game sounds and user interface sounds will always be installed to your hard drive, regardless of which installation you choose (Custom, Typical, or Minimum). To hear music or see demos, you must have a Golf '99 disc in your CD-ROM drive. To see a flyby of a particular course, you must have the CD that contains the course in your CD-ROM drive. Troubleshooting Microsoft Golf 1999 Edition Setup ========================================================= Following are the most common errors encountered while installing Golf '99. Follow the instructions for each error message you encountered when you tried to install Golf '99, and then run Setup again. Microsoft Golf 1999 Edition does not run under Windows 3.1. You must have Windows 95 or Windows NT 4.0 with Service Pack 3 or later to run Microsoft Golf 1999 Edition. Service Pack 3 is included on your Golf '99 Disc 2 in the Goodies folder. Microsoft Golf 1999 Edition high-resolution golf courses require a 16-bit video system. For more on display issues, see the Video Troubleshooting section below. If you chose not to install DirectX during Setup, you may receive the following error message: "If you chose not to install DirectX now you will not be able to run Microsoft Golf 1999 Edition when Setup completes. See the Readme file to learn how to install DirectX at a later time." To install DirectX, double-click DXSETUP.exe in the DirectX folder on the Golf '99 Disc 1. ========================================================= C. Video Troubleshooting ========================================================= Microsoft Golf 1999 Edition high-resolution golf courses require a 16-bit color video display that supports 800x600 screen resolution. During game play, Golf '99 runs in 800x600 display resolution and 16-bit color. If you set your Windows settings to 800x600 and 16-bit color before starting the game, Golf '99 won't have to switch into this mode when it begins a game. (To select these settings, click Start on the Windows taskbar, point to Settings, click Control Panel, and then double-click Display. In the Display Properties window, click the Settings tab. Under Screen Area, move the slider to 800 by 600 pixels.) If you minimize Golf '99 (using ALT+TAB) when you have some of the dialog boxes open, these dialog boxes may not be restored when you return to the game. Click anywhere on the game screen to restore the dialog box. If you open a dialog box in the Main View of the game, and then press ALT+TAB to minimize the game, you may not be able to see the dialog box when you restore Golf '99. To see the dialog box, click Rotate on the toolbar in the Main View, then click OK. This should restore the dialog box. It is possible to corrupt the Main View of the game when using the Golf '99 Player's Guide and running flybys, or making changes to the views. The result is that the Main View elements, such as the scenery and the golfer animations, are not redrawn between shots. Follow the steps below to correct the condition without exiting the game: 1. Click Menu on the toolbar, point to Views, and then click Main Only to turn all views off temporarily. 2. Open the Player's Guide by clicking the ? button in the upper-right corner of the Main View. Then, close the Player's Guide by clicking the Close button in the upper-right corner of the Player's Guide. 3. Click Grid on the toolbar to turn the grid off. Click Grid again to turn the grid back on. 4. Click Flyby on the toolbar. When the flyby window appears, move the pointer to the window, and then click in the window to close the flyby window. 5. Click Rotate on the toolbar, and then click OK. The graphics in the Main View should be restored, and they should now operate correctly when using all views. Displaying 16-bit color ========================================================= Your computer must display at least 16-bit color to run Microsoft Golf 1999 Edition. To display 16-bit color in Windows 95: 1. Right click anywhere on the Windows desktop, and then click Properties. 2. Click the Settings tab. 3. Under Colors, click High Color (16 bit). 4. Click OK. 5. Restart Golf '99. If your monitor is set to 256 color, you will be able to launch and play Golf '99, but when you quit a round, the Start Up screen will not be displayed--you will see a black screen, although you will be able to rollover the buttons on the Start Up screen and hear button sounds. To fix this, press ALT+F4 to quit Golf '99, and then follow the procedure above to set your monitor to 16-bit color. Resolving other video-driver conflicts ========================================================= If you install different video drivers after installing Microsoft Golf 1999 Edition, these drivers may change the performance of the game. If you experience distorted colors, ghosting, or other irregular video problems, you should consult the DISPLAY.TXT or README.TXT files packaged with Windows 95, Windows 98, or Windows NT Workstation 4.0 with Service Pack 3, for hardware-specific display problems. Most video problems can be resolved by updating the operating system's display drivers. Consult your original-equipment manufacturer (OEM) for a possible display-driver upgrade. Many OEMs have drivers posted on their web sites. Some systems may have display problems when used with incorrect or generic Windows video drivers. Be sure you have installed the correct video driver for your video card. To determine which driver is being used when running Windows 95 and Windows NT Workstation 4.0: 1. Right click anywhere on the Windows desktop, and then click Properties. 2. Click the Settings tab. 3. Click Advanced (for Windows 95 click Change Display Type), click the Adapter tab, and then note the adapter type displayed. If your computer has a Diamond Stealth 3D video card with driver version 4.2.12.0, Golf '99 may stop responding. To fix the problem, go the Diamond Stealth Web site and download the latest drivers. Diamond Stealth's Web site is http://www.diamondmm.com/products/drivers/stealth3d-2000.html If your computer has a Matrox video card (with the Power Desk driver) and you want to change your color palette setting from 256 Color to High Color (16 bit) you will need to close Golf '99 before making the change. You may experience video display problems if your computer is using an ET4000 video card. We suggest you visit Tseng Labs' Web site and download the most recent version of its software. The address of Tseng Labs' Web site is http://www.tseng.com Your monitor's energy-saving feature may cause Golf '99 to stop responding if your computer has an S3 trio64V+ video card. If this happens, restart your computer. Some laptop computers can only emulate 800x600 resolution; Golf '99 will not be able to run on these computers. If you get this message when launching Golf '99: "Golf '99 could not set your video mode to the required resolution. Golf '99 requires a screen resolution of 800x600 and a "High Color (16 bit)" color palette. Please see Section C, 'Video Troubleshooting,' in the Readme.txt file on Disc 1 for more information. Golf '99 will exit," it means that your video drivers may be outdated. Contact your computer manufacturer (or video-card manufacturer if purchased separately) on how to obtain and install updated drivers. Many manufacturers make the latest drivers available for download from their websites. When you start Golf '99, and you get one of the following error messages: "Golf99 caused an Invalid Page Fault in module Findstuff32.dll." "Golf99 caused an Invalid Page Fault in module Dibeng.dll." it is likely that you have one or more of the following: * a display card or drivers that do not support 800x600 16-bit color; * the display resolution of your monitor is not correct; * the color palette display setting is not correct; * the monitor setting is not correct; * one of more of the DirectX files is missing or damaged; * multiple instances of a device are being loaded when you start Windows. To fix this problem, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Display. 3. Click the Settings tab. 4. Under Colors, click High Color (16 bit). 5. Under Screen Area, move the slider to 800 by 600 Pixels. 6. Click OK in the Display Properties dialog box, and then click OK again in the dialog box that says that Windows will resize your desktop. NOTE: If you can't change the resolution setting to 800 x 600, make sure that the correct monitor is selected (by clicking Advanced, and then clicking the Monitor tab) and that it supports a resolution setting of 800 x 600. 7. In the Monitor Setting dialog box, click OK. 8. Start Golf '99 again and see if you get the same error message. If the display resolution is 800 x 600 or higher and the Color setting is already set to High Color (16 bit) or greater, and you still get the same error message, reinstall the necessary DirectX files. To do this, follow these steps: 1. Insert the Golf 99 disc into the CD-ROM drive. Hold down the SHIFT key when you insert the disc to prevent Golf 99 from starting automatically. 2. Click Start, and then click Run. 3. Type the letter of your CD-ROM drive, followed by a colon and a backslash, and then click OK: Example: D:\ 4. Right-click the DirectX folder, and then click Copy. 5. Close the CD-ROM drive window. 6. Right-click on the desktop, and then click Paste. 7. Restart Windows in Safe mode. To do so, follow the steps in the appropriate section below: Windows 95 Click Start, and then click Shut Down. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu. Windows 98 Click Start, and then click Shut Down. Hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu. 8. When Windows starts in Safe mode, click OK, and then double-click the DirectX folder on the desktop. 9. Double-click Dxsetup.exe, and then follow the instructions on the screen to reinstall DirectX. 10. When you are prompted to restart the computer, click Yes. If the problem continues, download and install the latest version of DirectX. You can download the latest version of DirectX from http://www.microsoft.com/directx If you continue to receive the error message, make sure no duplicate devices are being loaded when you start Windows. ========================================================= D. Audio Troubleshooting ========================================================= If Microsoft Golf 1999 Edition does not play sound properly, first verify that: * You've correctly installed the Windows 95 or Windows NT sound drivers. * Your speakers are properly plugged in, are turned on, and the volume is turned up. * The Windows 95 volume control is on and turned up and the Mute check box is deselected. * Game sounds are turned on in the Game Preferences dialog box. If the game still doesn't play sound properly, verify that Windows 95 can play .WAV files: 1. Quit Microsoft Golf 1999 Edition, in addition to any other programs that use sound. 2. Click the Start button, point to Settings, and then click Control Panel. 3. Double-click Sounds. 4. Under Events, click an event that has a loudspeaker icon next to it. 5. Under Name, be sure that the three-letter file extension is ".WAV". 6. Under Preview, click the play button to hear the sound. If you don't hear any sound, or if Windows 95 is not able to play a .WAV file, check to see that a sound driver is enabled: 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Device Manager tab. 4. Click the plus sign next to Sound, Video and Game Controllers. If you don't see this entry or you have no sound card listed under this entry, contact the manufacturer of your computer or sound card and request help on reinstalling the sound-card drivers. Some 16-bit sound cards may have difficulty playing the advanced sound effects in Golf '99. You might eliminate periodic or random freezes by turning off the Game Sounds and Commentary options in the Game Preferences dialog box. To turn off these options: 1. If you're not playing a game yet, go to the Start Up Screen and click Options. If you're in a game, Menu on the toolbar, and then point to Options. 2. Click Game Preferences. 3. Click Game Sounds and Commentary to No. NOTE: If you are having audio problems and your computer uses an Awe64 or Awe32 sound card, you may want to download new drivers from the original manufacturer's Web site. Creative Labs' Internet address is http://www.creaf.com/home.html. Or, go directly to this Web page to download the drivers: http://www.creaf.com/wwwnew/tech/ftp/ftp-sb16awe.html#95 Advanced users may want to adjust the volume and frequency of the sound components in Golf '99. From Windows Explorer, open the Goodies folder on the Golf '99 Disc 2. Copy the CMTFREQ.TXT file to the Golf '99 folder on your hard drive. Open the CMTFREQ.TXT file with any text editor, such as Notepad, and then follow the instructions. If you are playing a Multiplayer game over the Internet Gaming Zone and find you don't have any sound in Golf '99, click Options on the Start Up screen, click Game Preferences, click Game Sounds to Yes, and then close the dialog box. This should reactivate the sound. ========================================================= E. Game Play Issues ========================================================= Before starting Golf '99, close all other applications, especially other network applications such as Microsoft Outlook or other e-mail programs. We recommend that you do not change screen resolutions during game play and that you do not use ALT+TAB to minimize the screen while playing Golf '99. Golf '99 has 10 player models, but unless you chose the Custom installation option, you did not get all 10 player models installed to your hard drive. If you chose the Minimum installation option, two player models were installed to your hard drive. Four models were installed if the Typical installation option was chosen. To install more player models, see the topic in Help, "Installing Player Models." If you want to play a Scramble with four players on the same team, you must click Teams to No. Otherwise, Golf '99 will automatically set up the game with two, two-player teams. You can play a Scramble with one three-player team. The Cumulative Statistics screen will not display the results of a Bingo Bango Bongo game. Golf '99 uses a different variable to calculate putts per greens hit in regulation. Instead of dividing the number of putts a player took on the greens he or she reached in regulation, Golf '99 uses the total putts a player took in a round and divides that total by the number of greens reached in regulation. If a hole is conceded during a match game in Golf '99, the stroke totals will not be recorded on the scorecard. It may be easier to use the Natural Swing than the 2- or 3-Click Swings on slower machines. You can also try the Sim Swing. If you minimize Golf '99 (using ALT+TAB) during a swing, the screen may be corrupted when the game is restored. To get back in the game, press ENTER. If you have two CD-ROM drives on your computer, Golf '99 may not be able to detect your Golf '99 compact discs if they are not in the same CD-ROM drive that was used to install the game. In a Multiplayer game, all players will have a remote icon next to their names, regardless of whether they are computer players or human players. ========================================================= F. Multiplayer ========================================================= Multiplayer troubleshooting ========================================================= To use the Internet Gaming Zone's Web-based matchmaking services for Golf '99 Multiplayer games over the Internet, you must have Windows 95 or later and an ActiveX and frames-compatible Web browser such as Internet Explorer 3.02 or later. If you have problems with modem games, reconfigure your modem as a standard 28,800-baud or 14,400-baud modem instead of any modem-specific configuration you may be using. We recommend that all players in a Multiplayer game have different names. If multiple golfers have the same name, the computers may not display the correct golfers. In an Internet game, it's not unusual for a blank screen to appear temporarily after the host clicks Start Game. This is part of the Golf '99 Multiplayer loading process. When trying to join a Multiplayer game, you may need to know your Internet IP address. If you are trying to locate a LAN TCP/IP Multiplayer game session hosted by a specific host and the session you are looking for is not listed in the Game Sessions dialog box, you will need to find out the host's IP address. Once you have the host's IP address, follow the steps below to join the game. 1. On the Start Up screen, click Multiplayer. 2. Under Connection Type, click Network, and then click Next. 3. On the Options screen, select either TCP/IP or IPX, depending on which of these network transfer protocols you're using, and then click Next. 4. In the Game Sessions dialog box, click Show Games. 5. Type the host's IP address, and then click OK. 6. In the Game Sessions dialog box, select the game in the list you want to join, and then click OK. If you have difficulty connecting to the Internet Gaming Zone from Golf '99, you may need to contact the product support service for your Web browser. You might also be blocked by a firewall on your proxy server; in this case, you may need an Internet service provider to access the Internet Gaming Zone. Contact your network administrator to resolve the problem. If you are playing Golf '99 on the Zone, and begin to notice out-of-sync problems after your third game, you should restart your computer. For example, in the game, Player A may be waiting for Player B to shoot, while Player C is waiting for Player A to shoot, even though Player A has already shot. You can also try starting a Multiplayer game by going to the Internet Gaming Zone (http:/www.zone.com/) before you start Golf '99. See the Golf '99 Player's Guide for instructions on starting Golf '99 from the Zone. Multiplayer tips ====================================================================== Do not switch to other applications while playing Multiplayer games, which includes appointment reminders and other automatic features in various software programs. If you have one or more applications running while playing Golf '99, you will be using up virtual memory that Golf '99 might need to run correctly. If you are running another application, or if you minimize Golf '99 for any reason, the operating system (OS) resolution will switch back to the resolution it was before you launched Golf '99. If, for example, the earlier setting was 1024x768, your OS will switch from 800x600 to 1024x768 when you minimize the application and will switch back to 800x600 after you restore Golf '99. On slower computers, it will help game performance to turn off game features such as Game Sounds and Commentary. You can also reduce game display detail features to improve performance. To change these settings, on the Start Up screen, click Options, and select Game Preferences. Or, from the Main View in the game, click Menu on the toolbar, point to Options, then click Game Preferences. In the Game Preferences dialog box, change the settings. Add computer players to a Multiplayer game with only two or three players to fill out a foursome and enable additional scoring options. The host should not click through the pre-game screens too quickly; doing so will not give the guests enough time to join the game. The host should not rapidly change settings (such as weather, courses, and holes) on the New Round screen because the guests' computers may not register all the choices if the host selects them too quickly. If a guest is taking too long to hit the ball, the host can remove him or her from the game by doing the following: Select Menu on the toolbar, point to Player, and click Remove Player. Play a shorter Multiplayer game by choosing Practice on the New Round screen and selecting only a few holes. Once you become familiar with the courses in Golf '99, you can select just the par 3 holes on a course or the signature holes. If you're having problems connecting to a Multiplayer game, such as not seeing game sessions listed, or the game not launching, quit Golf '99. Press CTRL+ALT+DEL to see if MSGOLF99D.EXE is in computer memory. If it isn't in the list, select MSGOLF99D.EXE from the list, and then click END TASK before restarting your Multiplayer game. ========================================================= G. Product Support ========================================================= When you have a question ========================================================= If you have a question about Microsoft Golf 1999 Edition, first consult the online Golf '99 Player's Guide (Help). If you cannot find the answer, contact Microsoft Product Support. If you can't install Microsoft Golf 1999 Edition, please refer to the support offerings below. Microsoft's support offerings range from no-cost and low-cost online information services (available 24 hours a day, 7 days a week) to annual support plans. Microsoft support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice. Standard support within the United States and Canada ========================================================= Standard No-Charge Support for help during business hours If you acquired Golf '99 as a stand-alone retail product, you are eligible for unlimited support at no charge. You can receive no-charge support via e-mail (explained later) or via telephone by calling one of the following numbers, available Monday - Friday, excluding holidays. In the U.S.: (425) 637-9308, 6:00 A.M. - 6:00 P.M. Pacific time. In Canada: (905) 568-3503, 8:00 A.M. - 8:00 P.M. Eastern time If Golf '99 was preinstalled or shipped with your personal computer, you are not eligible for Standard No-Charge Support from Microsoft and must contact your computer manufacturer for support. For phone numbers, please refer to the documentation that came with your computer. Pay-per-incident support ========================================================= Pay-Per-Incident Support ? for help after hours or to supplement Standard Support. If you need help after hours or are not eligible for Standard No-Charge Support, you can purchase Pay-Per-Incident Support. Support fees are billed to your VISA, MasterCard, or American Express card. In the U.S.: (800) 936-5600, cost: $15 US per incident, 24 hours a day, seven days a week, including holidays. In Canada: (800) 668-7975, cost: $45 CDN plus tax per incident, 8:00 A.M. - 8:00 P.M. Eastern time Monday - Friday, excluding holidays. If your question isn't urgent Send e-mail to a Microsoft Product Support Engineer. This is ideal for questions requiring attached files; submit a question anytime and receive a response within one business day. Submit a question at http://support.microsoft.com/support using one of the following options: Standard No-Charge Web Response. If you acquired Golf '99 as a stand-alone retail product, you are eligible for unlimited support at no charge. Pay-Per-Incident Web Response. If you are not eligible for Standard No-Charge Support, submit your question for a fee of $15 US. Product Support Services Outside the United States and Canada ========================================================= Outside the United States and Canada, contact Microsoft Product Support at the Microsoft subsidiary office that serves your area. For information about Microsoft subsidiary offices, see Microsoft Product Support Services Worldwide in the Golf '99 Player's Guide. Support for the Internet Gaming Zone ========================================================= If you need support for Internet game play or for the Internet Gaming Zone, go to the Zone Web site at http://www.zone.com/ and click the Support button. This opens a Web page where you can browse customer-to-customer newsgroups, read Frequently Asked Questions, post your own questions, and get other information. Information services ========================================================= Information Services provides you with easy access to the latest technical and support information for Microsoft products. You can access a variety of low- and no-cost Information Services 24 hours a day, 365 days a year. INTERNET SERVICES AND THE MICROSOFT NETWORK (MSN) Access the Microsoft Frequently Asked Questions, Software Library, Knowledge Base, customer-to-customer newsgroups, and other technical information on our Internet sites. To access the World Wide Web and MSN, go to http://www.microsoft.com/support/ For FTP access, go to ftp://ftp.microsoft.com/ MICROSOFT DOWNLOAD SERVICE (MSDL) Direct modem access to a variety of technical information is available on MSDL by dialing (425) 936-6735 in the United States and (905) 507-3022 in Canada. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit. MICROSOFT FASTTIPS This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call the following FastTips number: (800) 936-4100. For additional support needs If you need text telephone (TTY/TDD). Available Monday - Friday, excluding holidays. In the United States, call (425) 635-4948, 6:00 A.M. - 6:00 P.M. Pacific time. In Canada, call (905) 568-9641, 8:00 A.M. - 8:00 P.M. Eastern time. If you don't have access to the Internet. FastTips is a fax-back service providing Knowledge Base articles and answers to common questions. (800) 936-4100. If you need support services for a business. Priority Annual, Priority Plus, and Premier provide a selection of support packages geared for businesses. To learn which account meets your needs, go to http://www.microsoft.com/support. Or call (800) 936-3500 for information on accounts for small- to medium-sized businesses and (800) 936-3200 for large, enterprise businesses. If you need on-site, multivendor, or proprietary product support. Microsoft Certified Solution Providers (MCSPs) and Authorized Support Centers (ASCs) specialize in providing support packages for hardware, network, and software products from both Microsoft and other vendors. For more information about MCSPs, call (800) 765-7768 or visit http://www.microsoft.com/mcsp. For more information about ASCs, contact your Microsoft account representative, or visit http://www.microsoft.com/support. Other services ========================================================= For more information on these and additional services available, call Microsoft Support Sales and Information at (800) 936-3500 between 6 A.M. and 6 P.M. Pacific time, Monday through Friday, excluding holidays, or visit our Internet site at: http://www.microsoft.com/support/