The Treehouse CD Read Me Version 1.0 June 19, 1996 ************************ Please read this section and our Troubleshooting Guide before calling our Broderbund Product Support number if you are having any problems with The Treehouse. The Treehouse was thoroughly tested on a variety of different computer systems. Most of the technical problems we anticipate users experiencing stem from outdated device drivers for peripheral hardware such as printers or video cards. Outdated device drivers (the software that operates hardware such as CD-ROM players and sound cards) can create many different problems such as error messages and poor performance. If you are unable to resolve your problem through the suggestions provided here, please make certain the driver for each item of hardware is updated by contacting your computer manufacturer or individual hardware manufacturers. Newly purchased computers are not necessarily a guarantee that the device drivers are current. ************************ One More Thing! We recommend not running other applications while running The Treehouse, including screen savers. Running other programs simultaneously may affect the program's performance or the amount of computer memory available to run The Treehouse. Below are some product support hints to ensure The Treehouse will run properly on your computer. ************************ Troubleshooting for Windows 95 1. If The Treehouse does not launch, you may not have enough memory available. The Treehouse requires at least 4,900 KB free for use by the program. To check the amount of memory available: * Click Start on the Windows 95 desktop. * Select Programs and then select Windows Explorer. * Select Help from the menu bar and click on About Windows 95. * Check the amount displayed next to Physical Memory Available to Windows. It should be at least 4,900 KB. *Consult your Windows 95 manual for information on how to free more memory. 2. If you experience any problems launching, running, tasking out, or quitting The Treehouse, please do the following: * Locate the file named "QTW.INI" on your hard drive using the Windows Explorer. To search for the file, click on "Tools" from the menu bar, select "Find," and then select "Files or Folders." * Double click to open the file. * Find the Section titled "[Video 32]." Make sure that the line "Optimize=Driver" is placed under [Video 32]. It should appear as: [Video 32] Optimize=Driver If this setting does not work, try: [Video 32] Optimize=BMP or [Video 32] Optimize=Hardware * After making the changes, select File and then Exit. Click "Yes" to save changes. If you continue to experience problems launching the program please try the following: * Click on the Start button, move the cursor to Settings and choose Control Panel. * In the Control Panel, double click on the QuickTime 32 control panel. * Click on the button named "More" toward the bottom of the screen. * Next, click on the Video tab at the top of the QuickTime Control Panel window. * Under Optimization and Draw Method make sure that Video Driver is specified. The default may be Video Hardware. It should be changed to Video Driver. 3. If you continue to have problems launching the program, try re-installing the application. We recommend you use the Add-Remove Programs feature in Windows 95 to ensure completely removing the program. * Click on the Start button, move the cursor to Settings and choose Control Panel. * In the Control Panel, double-click on the Add-Remove Programs. * Select The Treehouse and click Add/Remove. ************************ Troubleshooting for Windows 3.1 1. If The Treehouse does not launch, you may not have enough memory available. The Treehouse requires at least 4,900 KB free for use by the program. To check the amount of memory available: * Start at the Program Manager. * Select Help from the menu bar and click on About Program Manager. * Check the amount displayed next to Memory. It should be at least 4,900 KB. * Consult your Windows manual for information on how to free more memory. 2. If you experience any problems launching, running, tasking out, or quitting The Treehouse, please do the following: * Locate the file named "QTW.INI" on your hard drive using the Windows File Manager. To search for the file, click "File" in the menu bar and select "Search." In the "Search For" window, type in "QTW.INI." In the "Start From" window, type "C:\" to designate the hard drive to search. * Double click to open the file. * Find the Section titled "[Video]." Make sure that the line "Optimize=Driver" is placed under [Video]. It should appear as: [Video] Optimize=Driver If this setting does not work, try: [Video] Optimize=BMP or [Video] Optimize=Hardware * After making the changes, select File and then Exit. Click "Yes" to save changes. 3. If you experience distorted sound or other audio-related problems, you may achieve better performance by doing the following: * Using the Windows File Manager, open the folder on your hard drive called "Treehscd." * Open the file called "Mohawk.win." (You may need to associate the file with Notepad in order to read the file. Please consult your Windows manual for information on Associating files.) * Go to the end of the file and locate the section called "[Wavemix]." * Change the "ulFrameRate" setting from 22050 to 11025. * Click on File and then Exit. Click "Yes" to save the changes. You may also experience distorted audio if your audio mixer levels are at full volume. Please refer to the manual for your sound card for more information on how to adjust the sound levels for your particular sound card. 4. If you continue to have problems launching the program, try re-installing the application. Before re-installing, make sure to delete the folder named "Treehscd" on your hard drive. Consult your Windows manual for information on how to delete folders. ************************ When All Else Fails If you have worked through these troubleshooting suggestions and still need assistance, you can contact Broderbund Product Support by using the options listed below. It will be very helpful if you can tell us your computer make and model, and the brand names of both the video card and sound card you are using. If possible, have the computer turned on and near your phone. Please also be prepared to provide detailed descriptions of what happens when you try to run the program. You can contact us in any of the following ways: Internet: Contact our World Wide Web at http://www.broderbund.com. Phone: Call us at (415) 382-4740 from Monday through Thursday between the hours of 6 a.m. and 4:30 p.m., and Friday from 6 a.m. to 3:45 p.m., Pacific Time. BroderLink: Broderbund's Bulletin Board Service (BBS) offers an Electronic Mail link to our Product Support Representatives. You can reach the BroderLink at (415) 883-5889. CompuServe: Type GO BB at any prompt to access Broderbund's area in CompuServe, or send your questions to 70007, 1636. America OnLine (AOL): Use the Keyword "Broderbund" to find our Product Support Boards, or address your questions to Bbund Tec1 or Bbund Tec2 using AOL's electronic mail. Standard Mail: Send your questions to Broderbund Technical Correspondence, PO Box 6125, Novato, CA, 94948-6125. (c) Copyright 1991, 1996 Broderbund Software, Inc. and Leslie Grimm. All rights reserved. The Treehouse is a registered trademark of Broderbund Software, Inc. Broderbund is a registered trademark of Broderbund Software, Inc. Windows 3.1 and Windows 95 are registered trademarks of Microsoft Corporation, Inc. All products and names are trademarks and/or registered trademarks of their respective companies.