------------------------------------------------------------------ What's Her Face!(TM) CD-ROM ReadMe Version 1.0c for Windows(r) 98/ME/2000/XP ------------------------------------------------------------------ Congratulations on your purchase of What's Her Face!(TM) CD-ROM. To supply you with up-to-the-minute information, we have included this ReadMe file. Please open this window to its maximum size for better readability. ------------------------------------------------------------------ CONTENTS -------- Section ------- I. System Requirements II. Installation III. Running the Program IV. Troubleshooting and Performance Tips V. Game Play Tips VI. Technical Support VII. Font ------------------------------------------------------------------ I. System Requirements ---------------------- Minimum Configuration: * Windows 98/ME/2000(Install in Admin)/XP(Install in Admin) * Pentium(r) II (or equivalent) 266 MHz or faster * 64 MB RAM * 24x CD-ROM drive * 100 MB on HD * 8 MB 3D video card with DirectX(r) 8.0-compatible driver * DirectX 8.0-compatible sound card * Keyboard * Mouse * Microphone (optional) Also works with: Pentium II (or equivalent) 400MHz or faster, no 3D video card necessary **NOTE: If you are running Windows 2000 or Windows XP, you need to be in Administrator mode in order to install this product. II. Installation ---------------- 1. Insert the What's Her Face!(TM) CD-ROM in the CD-ROM drive. 2. If your system supports the AutoPlay feature, then click on the Install icon. The Setup will start automatically. Just follow the prompts and disregard the following steps. 3. If your system does not support AutoPlay, then select the Start button. 4. Choose Run from the Start Menu. 5. At the Open box, type "D:\install.exe". If your CD-ROM drive is a different letter than D, type that letter in place of D. 6. Click OK and follow the prompts. To Uninstall What's Her Face!(TM) CD-ROM 1. Select Add/Remove Programs from the Windows Control Panel. 2. Select What's Her Face!(TM) CD-ROM from the list. 3. Follow the prompts. Installing DirectX 8.0 If you declined to install DirectX 8.0 when initially installing What's Her Face!(TM) CD-ROM, you can install it at a later time by running "dxsetup.exe" located in the "support\DirectX" folder on the What's Her Face!(TM) CD-ROM. III. Running the Program ------------------------ 1. Insert What's Her Face!(TM) CD-ROM in the CD-ROM drive. 2. For systems that support AutoPlay, the program will offer a Play button when the CD is inserted. 3. For systems that do not support AutoPlay, from the Start button select the Programs menu, then What's Her Face!(TM), then What's Her Face!(TM) CD-ROM. Note: If your system is running a custom desktop, refer to the manufacturer's documentation for instructions on special circumstances. IV. Troubleshooting and Performance Tips --------------------------------------- Windows Taskbar --------------- The Windows Taskbar may interfere with your ability to view a program's graphics, animations, or program information in certain activities. If you encounter difficulties when the Taskbar appears on-screen, enable the Taskbar's Autohide feature: * Click the Start button, then select Settings, then Taskbar. * At the dialog box that appears, uncheck "Always on top" and check "Auto hide". * Click the Apply button, then the OK button. You also have the option of relocating the Taskbar to different sides of the display screen: * Click and hold down the mouse pointer on a blank area of the Taskbar. * Drag and release the Taskbar on the side of the screen where it causes the least interference. Note: If you need to access the Taskbar or the Start menu at any time while the program is running, press Ctrl+Esc. To return to the program, click on the program's display area, or press Alt+Tab until the program's icon is selected. If the Program is Very Slow: ---------------------------- 1. Close any unnecessary applications that may be running. 2. Make sure your display setting is at 640x480 resolution and High Color (16-bit) mode. (Refer to your system or Windows documentation.) If Display Problems Occur: -------------------------- If you experience graphics problems while running this program, contact your video card or systems vendor to obtain the latest version of the video driver. Make sure the system is running in High Color (16-bit) mode in 640x480 resolution. To change the display settings: 1. Click the Start button, then select Settings, then Control Panel. 2. Double-click the Display icon. 3. Choose the Settings tab. 4. Select High Color (16-bit) for the color palette and 640x480 for desktop area. 5. Click the Apply and OK buttons. (The system may need to restart.) If Sound Problems Occur: ------------------------ If you experience sound problems while running the program, contact your sound card or system vendor to obtain the latest version of the sound driver. If there is any unusual audio behavior on your system while running the program: * Press the Ctrl+Esc keys, then click back on the program screen, or press Alt+Tab and then click back to the program screen. To adjust the volume levels for the microphone or your system, click on the yellow speaker icon in your Windows toolbar. Or click the Start button, then Settings, then Control Panel. Double-click on Sounds and Multimedia. Then Refer to your system or Windows documentation for further directions. If the problem still occurs, contact Technical Support (see below). If Microphone Problems Occur: ----------------------------- Use the Sound Recorder to test if the microphone is plugged in and working. Click the Start button, then select Programs, then Accessories, then Entertainment, then Sound Recorder. Refer to your system or Windows documentation for Sound Recorder directions. If the record button in the Adventure Maker is disabled, that means your sound card is not compatible with this game. Contact your sound card or system vendor to obtain the latest version of the sound driver. Screen Savers: -------------- If you are running a screen saver in the background and experience video and sound problems during the program, disabling the screen saver should solve the problem. Refer to your screen saver documentation for instructions on disabling the screen saver. Reinstalling: ------------- If you have deleted or uninstalled any part of the program and are having problems reinstalling, follow these steps to manually re-install the program: 1. Insert the CD into the CD-ROM drive. 2. Select the Start button. 3. Choose Run from the Start menu. 4. At the Open box, type "D:\install.exe". If your CD-ROM drive is a different letter than D, type that letter in place of D. 5. Click OK and follow the prompts. Improving Windows 98 and ME System Performance: ----------------------------- These tips are designed to improve your system's performance: 1. Right-click the My Computer icon on the desktop, then click Properties. 2. From the dialog box, select the Performance tab. 3. Click the File System button. 4. Select the CD-ROM tab. Set the "Supplemental cache size" to Large. 5. Match the "Optimize access pattern" setting to that of your CD-ROM. (It should be set to Quad-speed or higher.) 6. Click Apply, then OK. 7. Restart the computer for the changes to take effect. DirectX 8.0: ------------ You must use DirectX 8.0 to run What's Her Face!(TM) CD-ROM, and your video card software must support DirectX 8.0 and Direct3D(r). Video Card Software Drivers Some video card drivers do not support Direct3D correctly. Typical problems that may occur with these drivers include: - Crashing during start-up - Crashing when changing video resolutions - Corrupted textures - Unexpected bright flashing on screen - Unusually slow performance The solution is to go to your video card manufacturer's web site and download updated drivers for your card. It is highly recommended that, given an option, you download and install Microsoft-certified (WHQL) drivers. Dxdiag Dxdiag is a diagnostic program that is included in DirectX 8.0. To run dxdiag, select Run from the Start menu. Type in "dxdiag" and press Enter. The display tab will give you information on your video card, how much hardware video RAM your card has, and a "Test Direct3D" button. If DirectX 8.0 reports adequate video RAM and Direct3D passes the tests, What's Her Face!(TM) CD-ROM is likely to run on your system. To generate a report on DirectX, click the Save All Information button at the bottom and save the text file. Hard drive space: ----------------- In addition to the installed game, Windows will require additional free hard drive space for its operating system (virtual memory). The amount of space required varies from 100 MB to 250 MB. If you have less than 250 MB free space, you may encounter the following message in an error dialog: "Ran out of virtual memory" If you encounter this message, please free up some hard drive space. V. Game Play Tips --------------------------------------- Follow these steps to make the What's Her Face!(TM) friends face different directions in your scene: 1. In the Adventure Maker, Click on one of the What's Her Face!(TM) friends in your scene to select her. 2. Use the Left and Right arrow keys on your keyboard to rotate your selected What's Her Face!(TM) friend. Each scene is limited to 200 props. After 200 props have been added to the scene, each new prop will take the place of a prop placed earlier (Ex. Prop 201 will replace prop 1). If you have an excessive amount of props in your scene, you may experience slowness when loading and playing back your scene. VI. Technical Support ---------------------- Video Drivers and System Settings --------------------------------- Information about your system's video drivers can often assist our Technical Support staff in diagnosing problems that are encountered when running the program. To get information about your system's video drivers: 1. Right-click the My Computer icon and select Properties. 2. Click the Device Manager tab. 3. Double-click "Display adapters". Device Manager also displays settings for hardware devices that are not fully supported by Windows, or are using device drivers that need to be updated. Contact the system vendor or manufacturer if any Device Manager subkeys, such as those under "Display adapters" or "Sound, video and game controllers", are displayed with a red X or yellow exclamation mark. (Click the plus [+] sign to see the subkey.) General --------------------------------- 1. The video card message at the beginning of the install is a static message. It does not detect anything on the User's computer. 2. The video card must use 3D hardware acceleration that is DirectX 8.0 compatible. Go to Start Menu & Run, launch DXDIAG. The User's video card must pass all the display diagnostic tests. Detected video hardware memory is listed here as well. 3. The install also detects whether DirectX 8.0 is on the user's computer & updates it. User should be prompted to restart. If there is no restart or the user decides not to install DirectX, the program will launch with a dll error. Restarting or installing DirectX 8.0 will solve the problem. 4. 8mb integrated 3d video cards that share system memory may not run or may run slowly. DirectX 8.0 will likely report that video memory is well below 8mb. Dedicated hardware video memory works best with this program. 5. The game is very dark on old monitors. Suggest brightness & color adjustment. 6. If the user does not have required 8mb 3d hardware acceleration, this game will run with software acceleration. If no 3D video card is detected, the game will automatically start up software acceleration. 7. If the user's 3d video card is below the 8mb system requirement or they have significant problems running the game, the user can opt to run the game with software acceleration. Use the following steps to disable the 3d video card and run with software acceleration: - Select Run from the Start menu. - Type in "dxdiag" and press Enter. - Click the Display tab. - In the DirectX Features section, click the Disable button next to Direct3D Acceleration. It is recommended that users with Diamond Stealth II G460 video cards follow these directions and run with software acceleration. 8. The link to www.whatsherface.com on the autorun screen will not always work if Netscape is the default web browser. If the player clicks on the link, an error window may appear on some machines. To remedy this problem, change the default web browser from Netscape to Internet Explorer. 9. On some machines, the link to www.whatsherface.com on the autorun screen does not always work on the first try. Make sure the default web browser is set to Internet Explorer, then try again. Or the user can type www.whatsherface.com into the browser address bar. Calling Technical Support ------------------------- Please have the following information ready if and when you call: 1. The product name and version number located at the top of this ReadMe file. 2. The processor and clock speed of your computer (e.g., Pentium II 266). 3. The brand name of the sound device installed in the computer. 4. The amount of free memory (memory available to run the program) that the computer has. Double-click the My Computer icon, then click the Help menu, and choose About Windows 98 or 2000. From the dialog box that appears, write down the Physical Memory and Available System Resources values. 5. The complete and exact error message reported by the program (if any). 6. A copy of the dxdiag report would also be helpful. From the Start menu, select Run and type in "dxdiag" to bring up the tool. To generate a report from DirectX, click on the Save All Information button at the bottom and save the text file. This can then be attached to any communications. Technical Support: Support outside the U.S. and Canada available via fax, mail, and World Wide Web only. Telephone: Call (310) 649-8015, M-F, 8 AM to 5 PM Pacific Time. Automated support available 24 hours a day, 7 days a week. Fax: (310) 258-0755, 24 hours a day World Wide Web address: http://support.vugames.com VII. Font For more information on the Teen Font created by Ray Larabie, please see FontReadMe.txt. You can find this file by looking in your Program Files folder on your hard drive. Double click on the What's Her Face!(tm) folder, then the What's Her Face!(tm) CD-ROM folder, then FontReadMe.txt *********************************************************************** LEGAL NOTICES What's Her Face! and associated trademarks are owned by and used under license from Mattel, Inc. (c)2002 Mattel, Inc. All Rights Reserved. Uses Miles Sound System. (c) 1991 - 2002 by RAD Game Tools, Inc. MPEG Layer-3 playback supplied with the Miles Sound System from RAD Game Tools, Inc. MPEG Layer-3 audio compression technology licensed by Fraunhofer IIS and THOMSON multimedia. Uses Smacker Video Technology, (c) 1994 - 2002 by RAD Game Tools, Inc. Microsoft, Windows, and DirectX, Direct3D are registered trademarks of Microsoft Corporation. Pentium is a registered trademark of the Intel Corporation. Renderware is a registered trademark of Canon, Inc. Portions of this software are Copyright (c) 1998 – 2002 Criterion Software Ltd. and its Licensors.