################################################################################ WHERE'S WALDO?® THE FANTASTIC JOURNEY README.TXT 1.0.10 ################################################################################ Table of Contents ################################################################################ 1. Installation Instructions 1.1. System Requirements 1.2. Language Selection 2. Known Issues 2.1. Installing Video Drivers 2.2. Installing Sound Drivers 2.3. Installing DirectX® 2.4. Bugs and Comments 2.5. Uninstalling 3. Important Web Sites, Contact Information and Technical Support 3.1. Technical Support 3.2. Important Websites ################################################################################ 1. Installation Instructions ################################################################################ 1.1. System Requirements System Requirements (Windows®) Supported OS: Windows® XP SP2 or later & Windows Vista® only Processor: 1Ghz AMD® Athlon® or Intel® Pentium® 3 or better (Pentium® 4 1.6Ghz, Athlon® 1.6ghz recommended) RAM: 512 MB (Windows XP®) / 1 GB (Windows Vista®) Video Card: 128 MB RAM, DirectX® 8 (256 MB recommended, DirectX 9 class card recommended) see supported list below Sound Card: DirectX® 8–compatible sound card DirectX Version: DirectX® 9.0c DVD-ROM: 1x or faster DVD drive Hard Drive Space: 400 MB Peripherals Supported: Mouse Supported Video Cards: ATI® RADEON® 9000, 9550, X1050, Express 1250, 9250, 9600, 9800, X1300 Pro, X1650 Pro, X1800GTO, X190 Pro, X600, X700 NVIDIA® GeForce3 Ti, GeForce4 Ti 4200, 6200GS, 6600GT, 7300, 7300GT, 7600GT, 7800GS, 7900GT, 7950GT, 8600M, 8800GTS, FX5600, Go6150, Go7300, MX4000, MX400 NVIDIA® Quadro NVS 285 Mobile Intel® 945GM Express Family Chipset Intel GMA 950 Mobile Intel® 945GM/GU Express Chipset Family Intel GMA 950 Laptop versions of these cards may work but are NOT supported. System Requirements (Mac®) Supported OS: Mac® OS 10.5 and later Processor: Intel® 1.5 GHz or better RAM: 512 MB (1 GB recommended) Video Card: Any Sound Card: Any DVD-ROM: 1x or faster DVD drive Hard Drive Space: 400 MB Peripherals Supported: Mouse -------------------------------------------------------------------------------- 1.2. Language Selection The language selected at the start of the installation is the language that will be used in-game. To change the language, uninstall and reinstall the game. ################################################################################ 2. Known Issues ################################################################################ 2.1. Installing Graphics and Motherboard Drivers If you experience any graphical problems, please install the latest video and motherboard drivers available for your Graphics Card. Links to the most popular Graphics Card and motherboard manufacturers are available at the bottom of this document. -------------------------------------------------------------------------------- 2.2. Installing Sound Drivers If you experience any sound problems, please install the latest sound drivers available for your sound card. Links to the most popular sound card manufacturers are available at the bottom of this document. -------------------------------------------------------------------------------- 2.3. Installing DirectX® To get the latest version of DirectX®, please visit: http://www.microsoft.com/windows/directx DirectX® is also provided on the install disc in the folder Support\DirectX. If you receive an error message about missing DLL files, reinstall DirectX® from the install disc to correct the problem. -------------------------------------------------------------------------------- 2.4. Bugs and Comments * It is _not_ advisable to install the game into the Windows® folder (usually C:\Windows), a subfolder of the Windows® folder, nor the root of the system drive (usually C:\). * It is recommended to close all other running programs before installing the game, to reduce the risk of software conflicts. -------------------------------------------------------------------------------- 2.5. Uninstalling When using Windows® with multiple user accounts, it is possible that not every save file will be removed upon uninstalling the game. You can remove them by following this procedure: 1. Log into the user whose save file you wish to remove 2. Press and hold the Windows key then press the R key 3. Type in %appdata% and click on the OK button 4. Open the Ludia folder 5. Delete the Where’s Waldo The Fantastic Journey folder and all its contents. ################################################################################ 3. Important Web Sites, Contact Information and Technical Support ################################################################################ -------------------------------------------------------------------------------- 3.1. Technical Support Before contacting Ubisoft® Entertainment's Technical Support Department, please browse through our FAQ listings or search our support database at our website: http://support.ubi.com. Here you will find the most recently updated information since the game's release. Also please make sure that your computer meets the minimum system requirements, as our support representatives will be unable to assist customers whose computers do not meet these criteria. Whenever you contact the Technical Support Department, please include the following information or have it available if you are calling: -Complete product title (including version number) -Exact error message reported (if applicable) and a brief description of the problem you're encountering -Processor speed and manufacturer -Amount of RAM -Operating system -Graphics Card that you are using and amount of RAM it has -Make and speed of your DVD-ROM drive -Type of sound card you are using Contact Us via the Internet This is the best way to contact us. Our website is open 24 hours a day, 7 days a week, and it contains the most up-to-date Technical Support information available, including patches that can be downloaded free of charge. We update the Support pages on a daily basis so please check here first for solutions to your problems: http://support.ubi.com/. Contact Us by E-mail For fastest response via e-mail, please visit our website at: http://support.ubi.com/ From this site, you will be able to enter the Ubisoft® Entertainment Solution Center where you can browse through our listings of Frequently Asked Questions (FAQ), search our database of known problems and solutions, or, for fastest e-mail response, you can send in a request for Personal Assistance from a Technical Support Representative. It may take up to 72 hours for us to respond to your e-mail depending upon the volume of messages we receive. Contact Us by Phone You can also contact us by phone by calling (919) 460-9778. Note that this number is for technical assistance only. No hints or tips are given over the Technical Support line. When calling our Technical Support line, please make sure you are in front of your computer and have all of the necessary information listed above at hand. Be advised that our Technical Support Representatives are available to help you Monday-Friday from 9 am-9 pm (Eastern Standard Time). While we do not charge for technical support, normal long-distance charges apply. To avoid long-distance charges, or to contact a support representative directly after these hours, please feel free to use one of the other support avenues listed above. E-mail issues usually receive a response within 2 business days. Contact Us by Standard Mail If all else fails you can write to us at: Ubisoft Technical Support 3200 Gateway Center Blvd Suite 100 Morrisville, NC 27560 or 5505 Boulevard Saint Laurent Suite 5000 Montreal, Quebec Canada H2T 1S6 -------------------------------------------------------------------------------- 3.2. Important Websites DirectX® End-User Runtime: http://www.microsoft.com/windows/directx Latest ATI® Drivers: http://www.ati.com/support/driver.html Latest NVIDIA® Drivers: http://www.nvidia.com/content/drivers/drivers.asp Latest Creative Labs® Drivers: http://us.creative.com/support/downloads/ Latest Intel® Drivers: http://downloadcenter.intel.com/ Latest AMD® Drivers: http://www.amd.com/