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User’s Guide
Cyberchase: Carnival Chaos
Table of Contents
TABLE OF CONTENTS ............................................................................................................................. 2
ABOUT BRIGHTER CHILD INTERACTIVE ........................................................................................ 3
HARDWARE AND SYSTEM REQUIREMENTS ................................................................................... 4
WINDOWS ................................................................................................................................................... 4
MACINTOSH ............................................................................................................................................... 4
INSTALLATION INSTRUCTIONS .......................................................................................................... 4
INSTALLING ON WINDOWS® ...................................................................................................................... 4
INSTALLING AND STARTING THE PROGRAM ON A MACINTOSH®................................................................ 5
OVERVIEW ................................................................................................................................................. 6
PLAYING THE GAME............................................................................................................................... 7
EXPLORING CYBERCHASE – CARNIVAL CHAOS........................................................................... 8
PROGRESS REPORT ................................................................................................................................. 9
SKWAK PAD ............................................................................................................................................... 9
SKWAK PAD: HELP ................................................................................................................................... 10
SKWAK PAD: INVENTORY ......................................................................................................................... 11
GAME INSTRUCTIONS .......................................................................................................................... 12
BUMPER BASH .......................................................................................................................................... 12
MAZE MADNESS ....................................................................................................................................... 13
BUSTING BALLONS ................................................................................................................................... 14
CODE CRACKER........................................................................................................................................ 15
SKEE BALL CHALLENGE ........................................................................................................................... 16
SOGGY SOAKER ........................................................................................................................................ 19
TOASTED COASTER .................................................................................................................................. 20
SHELL GAME............................................................................................................................................. 21
FINAL PUZZLE SCREEN ............................................................................................................................. 22
CYBERCHASE ECARDS ......................................................................................................................... 23
WINDOWS:................................................................................................................................................ 23
MACINTOSH: ............................................................................................................................................ 23
TECHNICAL NOTES ............................................................................................................................... 24
INSTALLATION .......................................................................................................................................... 24
IF YOU HAVE AUDIO PROBLEMS WITH CYBERCHASE - CARNIVAL CHAOS ................................................. 24
IF YOU HAVE VIDEO PROBLEMS WITH CYBERCHASE - CARNIVAL CHAOS ................................................. 24
TO CHANGE DISPLAY SETTINGS:.............................................................................................................. 25
CONTACTING THE LEARNING COMPANY ..................................................................................... 26
2
About Brighter Child Interactive
At Brighter Child we believe that the way a child learns is through doing. That’s
why our company motto is “Learning through exploration.”
We take great pride in producing games that are not only educational, but also
fun. Our creative staff is made up of educators and parents who recognize that
children learn the most when they are enjoying themselves. And we design our
games that way.
Every Brighter Child product is researched and tested to be the most
educational—and most fun—for your child.
We welcome your feedback on this or any of our products. Feel free to contact us
at [email protected].
© 2003 Riverdeep Interactive Learning Limited, and its licensors, and Brighter Child Interactive, LLC. All rights reserved ©
2003 Educational Broadcasting Corporation and Nelvana International Limited. CYBERCHASE is a trademark of the
Educational Broadcasting Corporation. All rights reserved. Used under license by Nelvana Limited. All rights reserved. The
Learning Company is a registered trademark of Riverdeep Interactive Learning Limited. Made with Macromedia is a
trademark of Macromedia Inc. QuickTime and the QuickTime logo are trademarks used under license. The QuickTime
logo is registered in the U.S. and other countries. All other trademarks are the property of their respective owners.
USE OF THIS PRODUCT IS SUBJECT TO CERTAIN RESTRICTIONS AND LIMITATIONS OF WARRANTY UNDER
THE LICENSE AGREEMENT CONTAINED HEREIN.
3
Hardware and System Requirements
Windows
Pentium 233MHz Processor (or equivalent)
Windows 95/98/ME/2000/XP
64MB RAM [Note: Minimum requirements for Windows XP is 64MB, so additional
memory will be needed for any other program to run]
30MB Free Hard Drive Space
Video Card, 16-bit Direct-X compatible, 2MB memory
Windows Compatible Sound Card
800x600, 16-bit Display
8 Speed CD-ROM Drive
Macintosh
266MHz G3 Processor
Operating System 8.6-9.X, OSX
64MB RAM
32MB Free RAM
8 Speed CD-ROM Drive
16-bit Color Video Card
800x600 16-bit Display
In the interest of product improvement, information and specifications
represented here may be subject to change without notice.
Installation Instructions
NOTE: The Cyberchase Carnival Chaos CD-ROM must be in your computer’s
CD-ROM drive at all times during installation and game play.
Installing on Windows®
These instructions assume that the AutoPlay feature of Windows is turned on.
(AutoPlay is usually enabled when you install Windows on your computer. See
your Windows documentation for more information.)
1. Start Windows and insert the Cyberchase Carnival Chaos CD-ROM into
your CD-ROM drive.
2. Follow the on-screen prompts. For systems without AutoPlay, choose
RUN from the Start menu and type D:\play in the command line box, then
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click OK. (If your CD-ROM drive is not D:\, substitute the correct drive
letter.)
3. When installation is complete, the Options Screen appears. Select PLAY
to begin the game.
4. The installation process creates a shortcut in the Start menu that can be
used to start the program anytime the Cyberchase Carnival Chaos CDROM is in the CD-ROM drive.
Starting the Program
The product must be installed before it can be launched. If your computer is set
to Auto Run, the Options Screen will appear automatically when you insert the
CD into your CD-ROM drive. Click on the ‘Play’ button to start the game. To
launch the product on PC computers that are not set to Auto Run:
1. Either choose “Cyberchase Carnival Chaos” from the “Cyberchase” folder,
which is found in the “The Learning Company” folder within the
“Programs” folder of the “Start Menu”; or Double click the “Play” icon from
within the CD-ROM.
2. Click “Play” on the Options Screen that appears.
Installing and Starting the Program on a Macintosh®
1. Insert the Cyberchase Carnival Chaos CD-ROM into your CD-ROM drive,
and the CD window will open on the screen.
2. Installer will launch automatically. If it does not, double-click the
“CarnivalChaos” icon and follow the installer instructions, choosing install
location when prompted.
3. Once install is successful, double-click the “CarnivalChaos” icon to play.
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Overview
Motherboard needs the Cyberchase team to recover the Mega-Bolt Hacker has
stolen. Just as Hacker hits the hyper-drive button in the Grim Wreaker, Delete
drops the Mega-Bolt into a Cybersite called R-Fair-City.
If the kids hurry, they might recover the Mega-Bolt before Hacker! All they have
to do…is find it! Not easy! This time they’ll need YOUR help to stop Hacker.
The city is a giant carnival with rides, games, attractions and more. Barker, who
runs the city, greets the players. He is a fast talking hustler in the true carnie
tradition. He says he has the Mega-Bolt in his safe. In fact, it bounced all over RFair-City and finally landed on Barker’s house and even put a hole in the roof!
He and the fair citizens are more than annoyed, but he will tell the kids the
combination to the safe holding the Mega-Bolt if they do something good for the
residents. He has a list of people who need certain things. Win what they want,
deliver it, and when the list is done, Barker will tell them the combination.
You’ll have to watch for Hacker, Buzz and Delete as they try to keep you from
delivering the items to the residents of R-Fair-City.
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Playing the Game
To start Cyberchase - Carnival Chaos, first sign in. Type your with the computer
keyboard or use your mouse to click the letters on-screen. Click the green PLAY
button to start in Adventure Mode.
If you have already played before, click on your name in the list and then on the
green PLAY button. Your game will continue from where you left off.
You can either play Carnival Chaos in ‘Adventure Mode’ (taken into the storyline
of Carnival Chaos) or in ‘Practice Mode’ (able to practice individual activities
without storyline).
NAME FEILD
Type your name here or
if you played before click
on your name in the
name menu below.
ADVENTURE MODE
After entering your
name, click the button
to start game.
PRACTICE MODE
Click to enter practice
mode. Game progress
will not be recorded in
practice mode.
DELETE BUTTON
To remove a name in
the name menu, select
it and click the delete
button.
NAME MENU
If you’ve played
before, your name will
be saved here. Click
on your name and click
on the ADVENTURE
or PRACTICE button
to continue your game.
HELP BUTTON
Click the Help button to
get help on this screen.
REPORT BUTTON
Click the Report button
to go to the Progress
Report.
NAME ENTRY KEYS
Click on keys to enter your
name or use your keyboard to
type in your name.
QUIT BUTTON
Click the quit button to
quit the game.
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Exploring Cyberchase – Carnival Chaos
Once you have signed in, you will join the Cyberchase team in R-Fair City.
Explore R-Fair City by clicking on the Information Booth.
As you explore, play activities by clicking on buildings in the city.
INFORMATION BOOTH
Click on a sign to explore
that part of R Fair City
SKWAK PAD
Click here for game
help, to view inventory,
adjust game controls,
or to exit game.
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Progress Report
The Progress Report is accessible from the Login Screen, or from the Skwak
Pad. The Progress Report allows parents and teachers to see the progress of
children through the game. Select a name from the dropdown menu and
progress information is displayed for each activity. Click on the second tab to see
the if the child has completed the puzzles. Names can also be deleted from the
list by clicking the delete button, although the current user may not be deleted.
Skwak Pad
The Skwak Pad is accessible from most screens by clicking on the Skwak Pad
icon at the bottom of the screen. The Skwak Pad is a PDA-type device that the
Cyberchase team carries through the game. It is multi-functional and will allow
the player to access:
1.
An inventory of items needed, collected, and delivered
2.
Help/Tips
3.
Game Controls (volume, units, and leveling)
4.
Quit button
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Skwak Pad: Help
The Help section contains two sections. The first, “Ask Motherboard”, allows the
player to listen to the instructions for the current activity. The second, “Ask Dr.
Marbles”, gives tips on the mathematical concepts involved in each activity.
ASK
MOTHERBOARD
This button replays the
instructions for the
current screen.
ASK DR. MARBLES
Click this button to get
tips on mathematical
concepts from Dr.
Marbles.
EXIT SKWAK PAD
Close Skwak pad and
return to game.
QUIT
Click to quit Carnival
Chaos.
SETUP
Click to adjust game
level, volumes, and
units of measurement.
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Skwak Pad: Inventory
Collecting Items for the Residents of R Fair City
To retrieve the Megabolt, you must collect 6 items in R Fair City, and deliver
them to the right residents. To help you with this, Barker has uploaded a list of
these items to the Skwak Pad. This list is found by clicking on the ‘Inventory’
button.
If there is a carnie on the screen with the kids, you can click the ‘Beam’ button to
beam the current item to the carnie.
Clicking Left arrow steps back to the previous inventory item.
Clicking Right arrow steps forward to the next inventory item.
Clicking Beam, beams the current item to the carnie on screen.
Here’s the list of items, where you get them, and who they need to be delivered
to:
When You’re Here:
Bumper Pods Arena
Whirly Bird Gates
Busting Balloons Booth
Code Cracker Booth
Skee Ball Alley
Soggy Soaker Booth
INVENTORY ITEM
Shows items collected
throughout the game
LEFT ARROW
Click to view the
previous inventory item
Collect This:
Toy Anti-Gravity Pod
3D Whirly Bird Poster
Stuffed Cyber Bear
Never Ending Cotton Candy
Super Sneezing Clown Nose
Karaoke Squirting Flower
To Deliver To:
R-Cadian Man (Code Cracker Carnie)
Stilt Walker 1 (Skee Ball Carnie)
Grubby (Whirly Bird Carnie)
Lucky (Bumper Pods Carnie)
R-Cadian Juggler (Soggy Soaker Carnie)
Stilt Walker 2 (Busting Balloons Carnie)
BEAM
Click to beam an item
to a carnie
RIGHT ARROW
Click to view the next
inventory item
INVENTORY BUTTON
Click this button to
view inventory
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Game Instructions
Bumper Bash
Collect
Toy Anti-Gravity Pod to give to R-Cadian Man at Code Cracker Booth
Choose your angle to knock Hacker, Buzz, and Delete out of the Bumper Pod
Arena before they knock YOU out.
To launch your pod, pull it away from where you want it to go, them let go of the
mouse button. Pull the pod further back to make it go faster.
To Win
Knock your opponents out of the arena 3 times to win the Toy AntiGravity Pod.
POWER LEVEL INDICATOR
Shows how much power your
pod has before launching
GREEN POD CAR
Knock all green pod
cars out of the playing
area
MATT’S POD CAR
Pull your pod away from where
you want it to go, then let go of
the mouse button. Pull the pod
back farther to make it go faster
BUMPER
Pod bounces off bumpers. Play
the angles to hit enemy pods
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Maze Madness
Collect
3D Whirly Bird Poster to give to Stilt Walker I at the Skee Ball Alley.
Use strategy and spatial reasoning to change the line that Whirly Bird riders
wait in as the line grows and shrinks. Don't let the line grow past the entrance
and don't let riders get stuck with no place to go for more than 10 seconds.
Keep the path short enough that the line of riders fills at least half of the whole
path. If the path gets too long for more than 10 seconds, you start again.
If a rider can go in more than one direction, they will wait for you to close off
choices until only one is left.
To change the path, open and close gates in the maze. Click on a gate to select
it and use the rotate buttons to swing it open or closed.
To rotate around the other end of a gate, click on the PIVOT button.
To remove a rider who is stuck in the maze, click on a life line and then click on
the rider.
To Win
Lead riders through the maze until the “Riders Left” box displays ‘0’ to
win the 3D Whirly Bird Poster.
GATE
Rotate gates to direct
riders through the
maze.
RIDER
Try to get all of the
riders through the
gates.
RIDERS LEFT INDICATOR
Indicates how many riders
still need to be led through
the maze.
LIFE LINES
Click a life line, and
then on a rider to
remove him from the
maze.
ROTATE BUTTONS
Buttons rotate gates
clockwise/counter-clockwise.
PIVOT BUTTON
Click to move the pivot
point on gates to the
other end of the gate.
13
Busting Ballons
Collect
Stuffed Cyber Bear to give to Grubby at the Gates to the Whirly Bird.
Click on a balloon to pop a group of 3 or more of the same color. Plan your
strategy correctly -- to pop, they have to be next to each other (side-by-side, or
above and below).
Balloons float up to fill spots left empty by popped balloons. Then balloons move
left to fill more empty spots.
Click the red reset button if you get stuck and can’t pop any more balloons.
To change a balloon’s color, first click on a lifeline and then click on the balloon.
The balloon will change color to one of the other colors still on the board.
To Win
Clear 3 boards of balloons to win the Stuffed Cyber Bear.
CYBER DART
Position dart over a group
of three or more balloons of
the same color and click to
pop them
LIFELINE
Change the color of a single balloon
by clicking on a lifeline and then
clicking on the balloon you want to
change.
RESET BUTTON
Click the reset button if you get stuck
and can’t pop any more balloons.
14
Code Cracker
Collect
Never-Ending Cotton Candy to give to Lucky at the Bumper Pod Arena.
With reasoning and strategic thinking, find the hidden pattern of the blocks at
the right of the screen. The pattern is made up of a specific block in each row.
Some blocks in the pattern have been rotated a quarter turn, a half turn, or a
three-quarter turn.
As a block slides along the screen, rotate it and put it in one of the rows. When it
stops, you'll find out if it's the same block that the carnie put in that row and if
you've rotated it the same way HE did.
As other blocks appear, repeat what you did right, and change what didn’t work
until you've discovered the carnie's pattern. If a row fills up, you’ll have to start
over.
Use the up and down arrow keys to move a block from row to row. Use the left
arrow to rotate a block.
Use the SPACE bar to change the block to a different symbol.
To Win
Crack 3 of the carnie’s patterns to win the Never-Ending Cotton Candy.
SYMBOL BLOCK
Player must guess the correct
symbol and the correct orientation
for each row.
SOLUTION
The solution will
appear as the player
wins each row, or at
the end of the game if
the player has not won
all the rows
SUCCESS ICON
Indicates if the symbol
and the orientation are
correct
KEYBOARD LEGEND
Explains arrow key
functions
15
Skee Ball Challenge
Collect
Super Sneezing Clown Nose to give to R-Cadian Juggler at Soggy
Soaker.
Practice your multiplication and approximation skills. Get tickets to buy the
super-sneezing clown nose by winning points until your score is within the range
shown above the Skee Ball alley.
Score points by rolling Skee Balls into the holes at the end of the alley. The
number on the ball is multiplied by the number in the hole and added to your
score.
Throw the “-100” ball into any hole and 100 points is subtracted from your score.
When you get your score within the range, you win one ticket for each ball you
have left over!
Bonus holes appear briefly. Hit these before they disappear and win extra balls.
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To throw a Skee Ball, position the thrower at the left, middle, or right of the alley,
and choose the ball you want to throw. Pull back on the launcher and let go to
throw the ball.
To select a thrower, click on the icon of Jackie, Matt or Inez.
To Win
Earn 20 tickets to win the Super Sneezing Clown Nose.
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RANGE DISPLAY
Shows the target
range
SCORE DISPLAY
Shows your score
BALL HOLDER
Click on the ball you
want to have thrown.
BALL LAUNCHER
Pull back on the
launcher to the desired
level and release it to
throw the ball.
TICKET
COUNTER
Shows how many
tickets you have
won
PLAYERS
Choose Jackie, Matt or
Inez to throw the Skee
balls.
LANE INDICATOR
Shows which lane is
active
THROWER
Drag the thrower left or
right to position in a
lane.
18
Soggy Soaker
Collect
Karaoke Squirting Flower to give to Stilt Walker II at Busting Balloons.
Logical thinking will help you squirt the objects on screen with the spray pump
before you run out of water. The carnie is a magician. Though some objects are
closer than others, his illusions make them APPEAR to be the same distance
away. The objects are spaced evenly from nearest to farthest.
Add more water to your spray pump to shoot farther. To set the amount of water,
turn the water cartridges on or off by clicking on them.
To hit an object, click the mouse button when the two targets are lined up.
The water level gauge shows how much water is left.
Once each round, you can ask: “Which object is farthest away?”, “Which object is
closest?”, or “What is the distance to one particular object?” Click the button for
the questions you want to ask. If you want the distance to one particular object,
then click on that object.
To Win
Hit all the objects on 3 screens to win the Karaoke Squirting Flower.
TARGET
Use water gun to squirt
at target.
SIGHTING TOOL
Line up the crosshairs
for a perfect shot
NEAREST LIFELINE
Indicates which target
is the closest.
FARTHEST LIFELINE
Indicates which target
is the farthest.
DISTANCE LIFELINE
Click on this and then select a
target to find out the distance
of that target.
WATER CARTRIDGES
Refill water gun by clicking on full
water cartridges.
19
Toasted Coaster
Accessible
After completing 2 activities, by clicking on the wrench on the main
screen.
Buzz and Delete have sabotaged the roller coaster. Rotate, flip, and resize the
roller coaster parts and drag them to their position on the real roller coaster to
reassemble it. Examine the blueprint of the roller coaster to determine where the
real pieces go.
•
•
•
•
To select a part, click on it.
To rotate a part, select it and click the rotate button.
To flip a part, select it and click either the horizontal or vertical flip button.
To resize a part, select it and click on one of the resize circles at the
bottom of the screen.
Click the HINT button for part of the solution. But if you do, you’ll lose an item
from your inventory and you’ll have to go get it again.
BLUEPRINT
Shows what the Roller
Coaster should look
like.
PART PANEL
Displays Roller
Coaster pieces
SOLVE BUTTON
Gives player part of
the solution; player
loses an inventory
item.
SCROLL BUTTONS
Scrolls parts in panel
up or down
ROTATE BUTTON
Each click will rotate
the puzzle piece 15
degrees clockwise.
FLIP BUTTONS
Flips the puzzle piece
horizontally or
vertically
RESIZE BUTTON
Click in circles to make
the puzzle piece
smaller or larger
20
Shell game
Accessible
After completing 4 activities, by clicking on the shell on the main screen.
After completing 4 Activities, the next time the user enters the Main Navigational
Screen, a shell appears on the ground. When you click on it, you’re taken to the
Shell Game. Once the puzzle is complete, you are returned to the Main
Navigational Screen.
Change the pattern of shells so they alternate -- dark, light, dark, light, dark, light.
Move one shell at a time: up, down, left or right. You get ten moves to win the
game.
To select a shell, click on it.
To move a shell, use the keyboard arrow keys or click beside, above or below
the selected shell
SHELLS
Move shells up, down,
left or right.
RESET BUTTON
Puts shells in their
original positions so
player can start over.
SOLVE BUTTON
Gives player part of
the solution; player
loses an inventory
item.
TARGET PATTERN
Shows what the shells
should look like after
ten moves.
21
Final Puzzle Screen
Access to the Final Puzzle Screen is via Barker’s Tent hotspot button on the
Main Navigational Hub Screen. The Barker’s Tent sign appears after all the items
have been collected.
To open the safe and get the Megabolt, figure out the last number in the
sequence. You have two chances to crack the code. If you're successful, the
Megabolt is yours! If not, you'll have to collect and deliver 2 of the items again!
To complete the code, set the dial to the next number in the sequence. Click on
the handle to see if it's correct and open the safe.
SAFE HANDLE
Click on this to test the
code.
CHANCE INDICATOR
Shows how many
chances are left to
complete the code.
CODE
Player must complete
the code.
CODE DIAL
Rotate dial until the
desired number
appears in the code
window.
22
Cyberchase eCards
Each time you complete the game, you earn a Cyberchase eCard that is put in
your eCard Collection. There are 6 to collect! Here’s how to access your
Cyberchase eCard Collection:
Windows:
1. Choose “Cyberchase eCards” from the “Cyberchase” folder in the “The
Learning Company” folder on the Start Menu.
Macintosh:
1. Navigate to the “The Learning Company” folder on your hard drive
2. Open the “E Card” folder
3. Double-click the “E Card” Icon to launch your eCard Collection!
23
Technical Notes
Installation
For two ROM drives (CD, CDR, DVD)
The Cyberchase Carnival Chaos program requires installation on your master
drive. If you have two ROM drives, (CD and CDR for example) and the
QuickTime™ or Adobe®\ Acrobat™ Reader does not install, please uninstall the
Cyberchase - Carnival Chaos program and place the CD-ROM in the opposite
drive. The installation should start automatically.
Since the installation windows overlap, make sure that you do not cancel the
installation by closing the windows.
When installing Cyberchase-Carnival Chaos:
Make sure that you do not restart your computer until all of the components are
installed. Adobe Acrobat requests that the computer be restarted to complete
installation. This is not necessary. Restart after all applications are installed.
If you have audio problems with Cyberchase - Carnival Chaos
Windows 95 – 98:
Go to Control Panel and open the QuickTime applet and make sure that it is
version 4.1.2 or higher. Select the Sound Out option from the pulldown menu by
clicking the down arrow (About QuickTime). Change the device for playback
setting from Direct Sound to waveOut. Close all windows.
For Windows Me:
Open Control Panel and make sure that you are able to view all control panel
options. (If you see more than ten icons, you have this option selected.) Doubleclick the blue QuickTime icon. When the QuickTime window appears, make sure
that it is version 4.1.2 or higher. Click the arrow at the top of the window (about
QuickTime) and select Sound Out. Change the device for playback from Direct
Sound to waveOut (Windows preferred device).
If you have video problems with Cyberchase - Carnival Chaos
Windows 95–98:
Note: The opening videos may be slightly blurry during some fast movements.
The video quality is improved for the rest of the game.
If the activity screens are not colored properly.
Make sure that the computer is set to at least High Color 16-bit. To change the
display settings, follow the instructions below.
24
To Change Display Settings:
To change the display settings on your computer, make sure that you have the
computer set to High Color 16-bit, not 256 colors. To do this, open Control Panel
and double-click the Display icon. Select the Settings tab and change the colors
setting from its current selection to High Color 16-bit by clicking the arrow and
selecting the option from the
pulldown list.
For Windows Me:
If you have a multi-colored screen in the upper-left corner of the monitor when
running the program, please do the following:
Open Control Panel and make sure that you are able to view all Control Panel
options. (If you see more than ten icons, you have this option selected.) Doubleclick the blue QuickTime icon. When the QuickTime window appears, make sure
that it is version 4.1.2 or higher and click the down arrow at the top of the window
(about QuickTime) and select Video Settings. Remove the check to the left of
Enable DirectDraw Acceleration.
For Mac OS X
Follow these steps to start up the computer using Mac OS 9.1 or later:
1. Choose System Preferences from the Apple Menu.
2. Click the Startup Disk icon.
3. Select the Mac OS 9.1 System Folder.
4. Restart the computer.
25
Contacting The Learning Company
If you have questions about your Cyberchase - Carnival Chaos program, please
refer to the Troubleshooting section. If you do not find an answer to your
question, please visit The Learning Company Web site at:
http://www.riverdeep.net/learningcompany/support/
Point to Product Support and locate the product name under the alphabetized
listing and check to see if the problem you are experiencing is listed under FAQs.
If you need to speak to a technical support representative, point to the Contact
Us button and scroll down to the technical support area which lists the phone
numbers for the product.
You may be asked to provide the following information:
• Your contact information (name and email address, plus phone or mailing
address if you wish)
• Description of problem you’re having
• Product name and version number (the version number is often printed on
the CD label)
• Brand of computer
• Operating system (for example, Windows 98 or Mac OS 8.6)
• Processor type and speed
• RAM memory (in MB or megabytes)
• Video card manufacturer
• Sound card manufacturer
• Printer type
• Hard disk space remaining
• Background programs (antivirus programs or screen savers)
26