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Knowledge Adventure
JumpStart Learning Games Phonics
Contents
About Knowledge Adventure
Getting Started
Welcome to JumpStart Learning Games Phonics
The Games
Putting the Bus Away
JumpStart Learning Games Phonics Credits
CD-ROM Storage and Handling
Quick Troubleshooting Guide
Visit Us on the World Wide Web
Software License Agreement
About Knowledge Adventure
Knowledge Adventure is dedicated to creating multimedia products that will help ensure your child's educational success
and life-long love of learning. We encourage your child’s natural love of learning by combining the latest educational
innovations with the latest computer technology. We build fun and excitement into all our products so that your child will
enjoy using them day after day, week after week.
What Is the JumpStart Learning System?
The JumpStart Learning System is an award-winning line of software that provides your child with a head start on
education from baby-hood through elementary school. Each product includes dozens of puzzles and games blending an
entire grade level of age-appropriate curriculum combining reading, math, language arts, science, art, music and more.
Instruction is based on proven lesson plans from teachers.
JumpStart Learning Games give kids a chance to explore new worlds, play fun games and learn the basics of a specific
skill. Designed to provide hours of arcade-style gameplay and essential educational fundamentals, JumpStart Learning
Games are a great alternative to kids' videos and console video games.
Getting Started
This section covers everything you need to know to set up and start JumpStart Learning Games Phonics on your
computer.
What Do I Need?
Windows 95/98
Pentium 90 processor or higher*
Quad-speed CD-ROM drive
16 MB RAM
15 MB available on hard drive
SVGA 256 color or higher graphics capability
16 bit Windows compatible sound card
Mouse
* Note: More than 2 MB Video RAM preferred
Macintosh
PowerPC processor 120MHz or higher
System 7.5.3 or higher
Quad-speed CD-ROM drive
16 MB RAM available
15 MB available on hard drive
256 color graphics capability
640x480 resolution or higher
Mouse
Windows 95/98 Installation and Features
Insert the JumpStart Learning Games Phonics CD into the CD-ROM drive and close the door. The following features
will be available when the Autorun screen appears:
Installing the Program
JumpStart Learning Games Phonics features the AutoPlay function available on Windows 95/98. Insert the
JumpStart Learning Games Phonics CD into the CD-ROM drive and close the drive door. Click on Install when
the Autorun screen appears and follow the prompts to complete the installation. If your CD-ROM drive does not
support AutoPlay, follow these steps to install JumpStart Learning Games Phonics:
1. Click on Start and then move the cursor to Settings.
2. Click on Control Panel.
3. Double-click on Add/Remove Programs.
4. Click on Install and then on Next.
5. Follow the prompts to complete the installation.
Once the program has been installed, the button will read Play. Select this button to play the game.
Uninstalling the Program
Follow these steps to use the uninstall function available under Windows 95 or 98 to remove JumpStart Learning
Games Phonics from your system:
1. Click on Start.
2. Move cursor to Settings.
3. Click on Control Panel.
4. Double-click on Add/Remove Programs.
5. Click on JumpStart Learning Games Phonics.
6. Click on Add/Remove.
7. Click on Yes to complete the uninstall.
8. Go to Windows Explorer and delete the JSLG Phonics folder from the KA folder on your hard drive.
Running the Program
JumpStart Learning Games Phonics uses the AutoPlay feature of Windows 95 and 98. To start the program, just
insert the JumpStart Learning Games Phonics CD in the CD-ROM drive and click Play when the Autorun screen
appears. If your CD-ROM drive does not support AutoPlay, follow these steps to start JumpStart Learning Games
Phonics:
1. Close all running Windows applications.
2. Click on Start.
3. Move the cursor to Programs and then to the Knowledge Adventure folder, then to the JumpStart folder.
4. Click on the JumpStart Learning Games Phonics icon.
Help
Click on the Help button to access this Help system.
Exit
If you wish to exit the Autorun screen, click on this button.
JumpStart Demo
Click here for a sample of other products in the JumpStart Learning System.
JumpStart Website
Click here to go on-line to www.KnowledgeAdventure.com and www.JumpStart.com.
Macintosh Installation and Features
Insert the JumpStart Learning Games Phonics CD into the CD-ROM drive and close the door.
Installing the Program
Double-click on the JumpStart Learning Games Phonics Installer to install the program.
Program
To start the Macintosh version of JumpStart Learning Games Phonics:
1. Insert the JumpStart Learing Games Phonics CD into your CD-ROM drive.
2. Close all running Macintosh applications.
3. Open the JumpStart Learning Games Phonics folder on your hard drive and double-click the JumpStart
Learing Games Phonics icon.
Help
Double-click on the Help icon to access this Help system.
JumpStart Demo
Double-click on the Demo icon for a sample of other products in the JumpStart Learning System.
JumpStart Website
Click here to go on-line to www.KnowledgeAdventure.com and www.JumpStart.com .
Return to Contents
Welcome to JumpStart Learning Games Phonics!
Why Did the Bus Stop? goes from educational video to interactive learning wonder in JumpStart Learning Games
Phonics. Hopsalot guides young learners through the JumpStart world, driving a school bus equipped with a Look-andListen Window which allows you to visit interesting places and play games. When you complete each game you'll earn
one clue that will help you figure out why the bus stopped. Earn 3 clues and you'll get the chance to answer the question,
Why Did the Bus Stop? Ready to play?
Sign-In
To sign in on the Look and Listen Window, type your name and click on the Hopsalot button. If you've already signed in,
click on your name. If you don't see your name, click on the ARROW buttons until it appears. Then click on it.
Print Out the Look and Listen Window
Hopsalot invites you to print out the Look and Listen Window and 15 clues. That way, as you earn clues by playing the
games in JumpStart Learning Games Phonics, you can place the clues on your own Look and Listen Window.
Click on the PRINT button to print out the Look and Listen Window and all 15 clues.
Color them in, ask an adult to help you cut them out, and you're ready to go.
Click on the ARROW button to continue playing.
Main Menu
Click on any of these locations on the Main Menu to play a game:
Fire House
Farmer MacDonald's Barn
Train Station Cuckoo Clock
Band Stand
If you've already visited a location and completed that game, you can revisit it, but you won't earn any more clues at that
location. No clues are found at the Band Stand.
Bus Button
Click on the BUS Button on any screen to view the Options Screen. The Options Screen allows you to access the
following options:
Volume - Slide the BUS button to control the volume.
Look-and-Listen Window - Click on the clues you've earned so far.
Levels Content: Click on a CONTENT LEVEL number, 1, 2, or 3, to control the content level.
Gameplay: Click on a GAMEPLAY LEVEL button, EASY, MEDIUM, or HARD, to control the gameplay level.
Credits - Click on the CREDITS button to see the names of the people who worked on this product.
Exit - Click on the EXIT button to exit the program.
Arrow - Click on the ARROW button to return to the previous screen.
Return to Contents
The Games
All games feature sticky "click and move" cursors. During gameplay, if you need to hear a question repeated, click on the
card displaying the target item. Click on the ARROW button in any game to return to the Main Menu.
The Fire House
Help train Firefighter CJ to get ready quickly when the Fire Alarm sounds!
An object or word appears in the top right corner of the screen.
Press the ARROW keys to move Firefighter CJ over objects or words in the Fire House which rhyme with the
object or word in the top right corner of the screen.
Press RETURN or ENTER key to select the rhyming object or word.
When you've found enough rhyming objects or words on screen to complete a round you'll earn one of these
items: a firefighter's helmet, a coat, pants, and boots!
When you've completed all the games you can print them out and use them to dress up cut-outs of Firefighter CJ
and Firefighter Edison!
Dog biscuits appear throughout the Fire House. Move Firefighter CJ over the dog biscuits to pick them up.
When Pepper the Dog blocks Firefighter CJ's way, press the SPACEBAR to throw him a dog biscuit.
Click on the ARROW button to return to the Main Menu.
Farmer MacDonald's Barn
Rip Rat needs to clean out the loft. Can you help him by catching the correct objects?
An object or word appears on Hattie Hen's card.
Using your mouse, move the basket to catch only those falling objects whose names begin or end with the same
sound as the word or object on Hattie Hen's card, according to her instructions.
Each time you catch a correct object, an egg appears in the top left corner of the screen. If you catch an incorrect
object, one egg is removed. When you've earned enough eggs to complete a round you'll earn a colorful Boo Boo
Strip!
When you've completed all the games you can print them out and wear them, just like Boo Boo Bunny!
Click on the ARROW button to return to the Main Menu.
Train Station Cuckoo Clock
Tickle Cuckoos and learn about vowel sounds at the same time!
A letter, object or word appears on Aggy Astor's card and a feather sticks to your cursor.
When Cuckoos pop out of the Cuckoo Clock, tickle them with the feather if they display a correct letter, object or
word according to Aggy Astor's instructions. Each time you tickle a correct Cuckoo, a little Cuckoo appears in the
top left corner of the screen. If you tickle an incorrect Cuckoo, a little Cuckoo is removed.
When you've earned enough Cuckoos to complete a round you'll earn one of these items: a cuckoo, a clock face, a
big hand, and a little hand.
When you've completed all the games, you can print them out and make your very own Cuckoo Clock (see
instructions below)!
Click on the ARROW button to return to the Main Menu.
Here's what you need to assemble your Cuckoo Clock:
1. Your printout of Cuckoo, the clock face, the little hand circle, and the big hand (If you'd like to color them in, go
ahead and do this before putting your Cuckoo Clock together.)
2. A piece of cardboard that's at least as big as the clock face
3. A tack, pushpin, or brass paper fastener
4. A crayon, marker, pencil or pen
5. A pair of scissors (Be sure to ask for cutting-out help from a grownup!)
6. White glue
Here's how to assemble your Cuckoo Clock:
1. Using the scissors, cut out the Cuckoo pictures, the Big Clock Face, the Little Hand Circle, and the Big Hand. Cut
the triangular wedge out of the Little Hand Circle. Be careful not to cut the Little Hand out of its Circle.
2. Lay the Big Clock Face down flat on the cardboard.
3. Using the crayon, marker, pencil or pen, trace around the outside of the Big Clock Face until you've drawn a
complete circle. Then, put the Big Clock Face down and pick up the cardboard.
4. Using the scissors, cut out the circle you drew on the cardboard.
5. Spread white glue over one side of the cardboard. Don't use too much! Use a piece of scrap paper to spread it
around.
6. Hold the Big Clock Face over the glued cardboard so that you can see the numbers printed on the front. Gently
place it down on top of the glued cardboard. Make sure the edges of the Big Clock Face are even with the edges
of the cardboard circle.
7. Place the Little Hand Circle on top of the Big Clock Face. Make sure it's right in the center, so that the edges of the
Little Hand Circle don't touch any numbers on the Big Clock Face.
8. Place the Big Hand on top of the Little Hand so that the circle on the wide end of the Big Hand overlaps the circle
on the wide end of the Little Hand.
9. Carefully push the tack, pushpin, or brass paper fastener through the center hole in the circle on the wide end of
the Big Hand. Keep pushing until you've pushed all the way through the Little Hand Circle and the cardboard. If
you're using a brass paper fastener, bend the ends to the side after you've pushed them through the cardboard.
10. Now, slowly turn the Little Hand until it points to numbers on the clock. When it points to the time you eat lunch,
glue the picture of Cuckoo eating lunch onto the Big Clock Face so that he peeks out through the window in the
Little Hand Circle. When the Little Hand points to the time you go to bed, glue the picture of Cuckoo yawning in
bed onto the Big Clock Face so that he peeks out through the window in the Little Hand Circle. Do this with all the
pictures of Cuckoo.
That's it! Your Cuckoo Clock is complete. Turn the Little Hand around to see the things you and Cuckoo do at each hour
of the day. Ask an adult to help you hang your Cuckoo Clock on the wall.
Band Stand Sing-Along
Join Hopsalot in the Band Stand for a rip-roaring Phonics sing-along!
Just click on the name of a song you'd like to sing:
Why Did the Bus Stop?
Stop! Look and Listen
Cuckoo Cuckoo
Old MacDonald Had a Farm
Where is Pepper the Dog?
Then sit back and enjoy a colorful music video. The words to the song will appear and highlight as the song plays.
Just read and sing along!
Click on the ARROW button to return to the Main Menu.
Return to Contents
Putting the Bus Away
Playing with JumpStart Learning Games Phonics is busloads of fun, but every now and then you'll need to put the bus
away. So what should you expect at the end of the line?
Why Did the Bus Stop?
After you've found three clues, Hopsalot asks you if you know why the bus stopped. Four possible answers are shown.
Click on what you think is the correct answer.
Your Official Letter Learner's Certificate
After you've completed all the activities in JumpStart Learing Games Phonics, Hopsalot presents you with your very own
Certificate of Completion.
Click on the PRINT button to print it out.
Click on the ARROW button to put it away.
Print-Out Fun
Hopsalot invites you to print out all the goodies you've earned while playing JumpStart Learning Games Phonics.
Click on the ARROW button to see the different sets of printables in the Print Window.
Click on the PRINT button to print out those which are displayed in the Print Window. Here's a suggestion: If you
have sticker paper, why not try printing out your goodies as stickers? Then you can cut them out and make great
decorations!
Click on the EXIT button when you're through printing.
Begin a New Game or Quit?
Hopsalot asks if you'd like to begin a NEW GAME or QUIT.
Click on NEW GAME to return to the Sign-In Screen.
Click on QUIT to quit the program.
Return to Contents
JumpStart Learning Games Phonics Credits
Knowledge Adventure Credits
Producer
Matthew Engle
Executive Producer
Bernadette Gonzalez
Associate Producer
David Artuso
Content Group
Eileen J. Moskowitz, Manger
Stephanie Wise
Curriculum Writer
Lisa M. Sensale
Additional Programming
Dan Kim
Associate Brand Manager
Shawna Meek
Assistant Brand Manager
Jen Pavel
Director of Marketing
Greg Canessa
Director of Consumer Insights
Juliane Hearst
Consumer Research Group
Irene Lane
Angie Wallace
Packaging
Kristy Cheng
Kathy Carter
Michelle Ferrell
Grace Ching
Rachel Heieck
Director of Quality Assurance
Stuart Hay
Quality Assurance Supervisors
Tatyana Stolyarskaya
James Galloway
Quality Assurance Lead
Jonalee Gil
Quality Assurance Testers
Del Ferris
William Guerrero
Vlad Khilkevich
Jae Kim
Bill Knight
Larry Leyretana
Ada Lvovsky
Linda Maier
Rita Polyvyan
Sandra Romero
Steve Ross
Eric Simpson
Glenn Maskell
Richard Walker
Carol Wong
Anson Yip
Alexander Zherdev
Elizabeth Stockton
Alex Lvovsky
William Pham
Richard Arnold
Mark Jihanian
Michael Morgan
Jacob Alifrangis
Elizabeth Stockton
Mark Jihanian
Rama Shunn
Jason Perry
Luke Jozwiak
Localization Advisor
Craig Zaich
Special Thanks
Gerardo Araujo
Miguel Canales
Levon Karayan
Ann Quesinberry
Cathleen Warren
Funnybone Interactive Credits
President
Joel Fried
Vice President & Creative Director
Susan Decker
Producer
Kevin O'Neill
Assistant Producer
Peggy Smith
Video Producers
Wesley Hodges
Lisa Conlin
Kristen Campanella
Design
Susan Decker
Jackie Decker
Bill Gusky
Chris Lewis
Peggy Smith
Kevin O'Neill
Jane Gillis
Paul Colby
Writer
Bill Gusky
Lead Programmer
Paul Colby
Programmers
Rebecca Lovelace
Marc Robling
Mike Sweet
Concept Art
Bob Ostrum
Ken Perkins
Lisa Scollan
Art & Animation
Matt Bayne
Jim Blanchard
Caroline Jones
Jim Heine
Greg Kleid
Rich Longmore
Peggy Smith
Scott Smith
Video Animation
Jon Paul Brower
Brian Byers
Dan Carsten
Bernie Cavender
Dimitry Epstein
Andrew Gilbert
Nelson Gonzalez
Gene McGuckin
Tim Otis
Mark Salisbury
Lisa Scollan
Ryan Wiesbrock
Contributing Artists
Joe Andriola
Rob Boyle
Dan Carsten
Mark Covell
Kevin O'Neill
Background Artists
Mark Stefanowicz
Phil Straub
Contributing Background Artists
Nigel Foo
Alan Joyner
Jessica Moodie
Elaine Tabol
3D Artists
John Paul Messerly
Chris Cherubini
Dave Chiapperino
Digital Ink & Paint
Mary Kate Foo
Jeff Galloway
Jane Gillis
John Moore
Video Production
Mike Carangelo
Jen Dancy
Michael Higgins
Director of Audio
Edgar Gresores
Lead Sound Designer
Henny Susantio
Contribuiting Sound Designers
Ron Perkins
Thomas Reed
Vocals
Matt Bayne
Caitlin Del Sol
Laura Diekmann
Peter Gabriele
Joel Gould
Andrew Gilbert
Brenda Kazzi
Rebecca Minor
Ken Perkins
Christopher Seaman
Brendon Tetrault
Ryan Wiesbrock
Jennifer York
Songs
The Bus Stop Bop
Lyrics and music by:
Ryan Wiesbrock & Susan Decker
Stop Look & Listen
Lyrics: The Bus Stop Boppers
Music: Joel Gould
Time Song
Lyrics: Bruce Zimmerman & The Bus Stop Boppers
Music: Bruce Zimmerman
Where is Pepper?
Lyrics: Bruce Zimmerman & The Bus Stop Boppers
Music: Bruce Zimmerman
Old MacDonald Phonics Song
Lyrics: Bruce Zimmerman, Susan Decker, & Lisa Conlin
Music traditional; Arr: Bruce Zimmerman
The Bus Stop Boppers are:
Susan Decker
Lisa Conlin
Jeff Zweig
Edgar Gresores
Joel Gould
Ryan Wiesbrock
Kristen Campanella
Licenses, Trademarks, & Copyrights
Macintosh® is a registered trademark of Apple Computer, Inc.
PowerPC® is a registered trademark of International Business Machines Corporation.
Windows® is a registered trademark of Microsoft Corporation.
Pentium® is a registered trademark of Intel Corporation.
JumpStart Learning Games Phonics uses Smacker Video Technology.
Copyright © 1994-1999 by RAD Game Tools, Inc.
Copyright © 1999 Knowledge Adventure, Inc. All rights reserved.
Return to Contents
CD-ROM Storage and Handling
In storing and handling this CD-ROM disc, you should use the same care as you do with music CDs. If this CD-ROM disc
stops working, check to see if it is soiled by fingerprints, dust, or dirt. If so, it can be wiped clean. Always wipe the nonprinted side in a straight line, from the center to the edge with a clean, lint-free, soft, dry cloth. No solvent or abrasive
cleaner should ever be used on any CD-ROM. No further cleaning will be necessary if the CD-ROM is always held by the
edges and is replaced in its "jewel case" immediately after playing. Follow these tips and your CD-ROM will provide a
lifetime of creativity, learning, and fun.
Return to Contents
Quick Troubleshooting Guide
BEFORE YOU CALL (OR TAKE THE PROGRAM BACK)....
Since you are reading this Quick Troubleshooting Guide, you have probably had trouble installing or running your new
Knowledge Adventure program. We've put the following procedures together to help you resolve the more common
problems you may be experiencing. Please try these before contacting Technical Support--they just may save you some
time and get your program working for you.
PLEASE NOTE: The great majority of the time, the program CD is not the reason you are having problems with the
program. It is possible, but we have checked many returned CDs and found they worked OK. Unless the CD is
scratched or otherwise physically damaged, it is highly unlikely the CD itself is defective. Before exchanging your CD for
another one, please see if these troubleshooting procedures or the additional assistance from our Technical Support staff
can help you get the program working.
Some of the more common problems you may have experienced are listed below, along with some things to try that may
help you fix the problems. Should you continue to have problems with your program after trying these procedures, please
click on the "Contact Technical Support" link in the last "Try This" block to get information about how to contact our
Technical Support staff and about what information they will need from you to most effectively help you.
The information provided below is provided "AS IS" without warranty of any kind. Havas Interactive disclaims all
warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose. In no
event shall Havas Interactive be liable for any damages whatsoever, including direct, indirect, incidental, consequential,
loss of business profits or special damages, even if Havas Interactive has been advised of the possibility of such
damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages so the
foregoing limitation may not apply.
The links provided in this Guide allow you to leave the Quick Troubleshooting Guide to go to Internet web sites. Havas
Interactive does not control these sites and is not responsible for the contents of any linked site or any link contained in a
linked site. Inclusion of any link does not imply endorsement by Havas Interactive of the site.
Procedures for Improving Video Playback
Click here if you have a computer using Windows® 95 or 98.
Click here if you have a Macintosh® computer.
Return to Contents
Windows® 95/98 Troubleshooting
Problem
Try This
1. If the program has been working properly, but now locks up or gives you an
error message
a. Reboot the computer
b. Check and clean the CD
c. Run ScanDisk and Disk
Defragmenter
d. Uninstall and reinstall the program
2. If you get a message stating you must run the program in 256 colors or you
only see part of the screen as you move your mouse and click
a. Check and adjust the color setting
3. If you get a message indicating a drive or file cannot be read or that asks you a. Reboot the computer
to insert the CD when it is already in the drive
b. Check and clean the CD
c. Check for a conflict with another
program
4. If there is no sound in the program, but the program is running without any
error messages
a. Check Windows' sound volume
settings
b. Check speaker volume control and
connections to sound card
c. Confirm sound is playing properly
in Windows
5. If you have skipping or choppy sound
a. Check your sound card settings
6. If you have distorted audio or video
a. Identify your video and sound
cards
b. Update your sound and video card
drivers
7. If you get a "DIB" error message
a. Check for system errors and
performance problems
8. If you consistently have the program lock up or give you an error message
a. Check and clean the CD
b. Run ScanDisk and Disk
Defragmenter
c. Uninstall and reinstall the program
d. Check for a conflict with another
program
e. Identify your video and sound
cards
f. Update your sound and video card
drivers
9. If you have trouble printing
a. Remove printer accessories
b. Check printer setup
c. Adjust the color setting for printing
10. Additional Technical Support Tips
a. How to use the Windows Report
Tool in Windows 98
b. Make sure your sound card can
play 16-bit wave files
c. Updating Third Party Software
11. If you continue to have problems after trying these solutions
a. Contact Technical Support
Macintosh® Troubleshooting
Problem
Try This
1. If the program has been working properly, but now locks up or gives you an
error message
a. Reboot the computer
b. Check and clean the CD
c. Run Disk First Aid
d. Uninstall and reinstall the
program
2. If you get a message stating you must run the program in 256 colors
a. Check and adjust the color setting
3. If you get a message indicating that a file cannot be read
a. Reboot the computer
b. Check and clean the CD
c. Check for an extension conflict
4. If there is no sound in the program
a. Verify and adjust the system
sound
5. If you get a memory error
a. Check the computer's memory
settings
6. If you consistently have the program lock up or give you an error message
a. Check and clean the CD
b. Run Disk First Aid
c. Uninstall and reinstall the program
d. Check the computer's memory
settings
e. Check for an extension conflict
7. If you have trouble printing
a. Remove printer accessories
b. Check for a printer conflict
8. Additional Technical Support Tips
a. Keep system fonts active
b. Check the hard disk drive name
9. If you continue to have problems after trying these solutions
a. Contact Technical Support
Windows® 95/98 Troubleshooting Procedures
Adjusting the Color Setting
Some Knowledge Adventure programs require that you run in a 256 color graphics mode in Windows. This was done to
increase the performance of the program and help screen transitions take place more quickly. The following procedure
will help you determine the best way to correct this problem:
Click on Start.
Click on Settings.
Click on Control Panel.
Double-click on Display.
Click on the Settings tab.
Click on the down arrow (triangle) and select 256 Colors.
Click on the OK button.
Restart Windows when prompted to do so.
Return to Troubleshooting Table
Return to Contents
Checking and Cleaning the CD
Determine if the CD may be dirty or damaged. Fingerprints and smudges will cause a program to stop functioning
correctly. Use the following procedure to check for a dirty or damaged CD:
Take a damp cloth and wipe off the clear side of the CD from the inside ring to the outside edge.
Dry the CD off in the same manner.
Look for any deep scratches on the CD.
If the CD looks fine, then try running the program again. If the CD is scratched, you may have to replace the CD.
Return to Troubleshooting Table
Return to Contents
Checking for a Background Program Conflict
Determine whether any programs running in the background are interfering with the KA program. Use the following
procedure to check for a conflict with another program running in the back ground:
Press the CTRL, ALT, and DEL keys on the keyboard at the same time and then release them. A window entitled
Close Program will appear. You will see Explorer and Systray along with other programs in this window.
Click on a task other than Explorer or Systray to highlight it.
Click on the End Task button at the bottom of the Close Program windows to temporarily close the program.
If a box appears that says, "This program is not responding," click on the End Task button.
Press the CTRL, ALT, and DEL keys on the keyboard at the same time and then release them to bring up the
Close Program window again. (Repeat this procedure until the only programs left in the Close Program window are
Explorer and Systray.)
Click on the Cancel button in the Close Program window to close it.
Run the program.
If the program runs properly, then one of the programs you closed is interfering with your KA program. Restart
Windows to start these programs again, then turn them off one at a time. The program that, when closed, allows
the program to work OK is the one causing the conflict.
Return to Troubleshooting Table
Return to Contents
Running ScanDisk and Disk Defragmenter
ScanDisk
Click on Start.
Click on Programs.
Click on Accessories.
Click on System Tools.
Click on ScanDisk.
Select Drive C: and select Standard in the Type of Test section.
Place a check in Automatically fix errors.
Then click on the Start button in the ScanDisk window.
Once ScanDisk has completed, click on the Close button, then click on the Close button again.
Disk Defragmenter
Click on Start.
Click on Programs.
Click on Accessories.
Click on System Tools.
Click on Disk Defragmenter.
Select Drive C: and click on OK.
Despite the message that Windows95/98 gives, click on the Start button to start the defragmentation
process.
Once the defragmentation is complete, click on Yes to "Do you want to quit Disk Defragmenter?"
Return to Troubleshooting Table
Return to Contents
Checking Sound Card Settings
Click on Start.
Click on Settings.
Click on Control Panel.
Double-click on Multimedia. This will open to the Audio tab.
In the Playback section (upper half of the screen), note what is listed for "Preferred Device." Select a "wave out"
setting. Usually there will be one that reflects the name or abbreviation for your sound card. You should not
normally select "Game Compatible Device" or a voice modem wave setting.
Click on the Midi tab.
In the Single Instrument box, select a configuration that has FM, Synth, or Voyetra in the Instrument Name and
click OK.
Return to Troubleshooting Table
Return to Contents
Confirming Sound in Windows
Click on Start.
Click on Find.
Click on Files or Folders.
In the Named line, type *.WAV.
Make sure that the Look In line is set to the C: drive and the there is a check mark by Include Subfolders.
Click on Find Now. This will generate a list of Wave files.
Pick a line and double-click on the icon to the left of the file name. This will launch a sound file player. If you hear
no sound or get an error message, Windows is not set up to play Wave sound files properly.
Close the player.
In the Named line, type *.MID
Click on Find Now. This will generate a list of Midi files.
Pick a line and double-click on the icon to the left of the file name. This will launch a sound file player. If you hear
no sound or get an error message, Windows is not set up to play Midi sound files properly.
Close the player.
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Adjusting the Windows Sound Volume Settings
Click on Start.
Click on Programs.
Click on Accessories.
Click on Multimedia for Windows 95 or on Entertainment for Windows 98.
Click on Volume Control.
Adjust the controls so that they are all set in the middle.
Make sure no columns are muted.
Click on Options.
Click on Exit.
Run the program. Adjust the levels as necessary.
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Making Sure Your Sound Card Can Play 16-bit Wave Files
Click on Start.
Click on Run.
Type: C:\WINDOWS\MPLAYER.EXE and click on the OK button. This launches Media Player.
Click on Device.
Click on Sound. This will open up a File window.
Look for a sound file that reads "Jungle Windows Start" and double-click on it. This will load the file into Media
Player.
Click on the right pointing triangle in the lower left hand corner of Media Player. If the slider bar moves across the
screen, but you don't hear any sound, your system is not functioning properly or you don't have a 16-bit sound
card. You should call either the system manufacturer or the sound card manufacturer to correct this problem.
If the "Jungle" set of sound files are not installed, try the following to install them. You will need your Windows 95
or 98 CD to complete the procedure.
Click on Start
Click on Settings
Click on Control Panel
Double-click on Add/Remove Programs
Click on the Windows Setup tab
In the Components list, double-click on Multimedia
Click the box by Multimedia Sound Schemes so it is checked.
Click OK, then OK again.
Windows will prompt you for your Windows 95 or 98 CD to complete installation of the sound files.
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Updating Device Drivers
A device driver is a software program that makes a hardware device work. Updating to a newer version of a
device driver may improve the performance of your hardware device. Most manufacturers update the device
drivers for their products from time to time to correct problems or to make them more compatible with newer
technologies. They usually make the device drivers available on their web sites where you can download them.
Knowledge Adventure programs are most commonly affected by your sound and video device drivers.
Occasionally, the CD-ROM device driver can also affect the programs. To update your sound and video card
device drivers, or your CD-ROM device driver, you first need to know the brand and model of your card or drive
and your operating system. If you don't know what kind of card or drive you have, please click here. To return to
this screen rather than the Troubleshooting Table, click on the back arrow on your internet browser.
You next need the web site address, or URL, to contact the computer manufacturer or device manufacturer. Your
computer documentation may identify these web sites or you may be able to find them by using a search program
to look for the sites. Some sites have a device drivers or download link on their main web page, while others have
a support or technical support link. Follow the manufacturer's directions to download and install their device driver.
NOTE: If you have a computer which is still under warranty, you should always check with your computer
manufacturer first to be sure you do not violate the terms of the warranty agreement. Some computer
manufacturers also use special versions of the device drivers. The device may not work properly if a
standard device driver is used.
If you do not have internet access, you will need to contact the manufacturer by telephone. Your documentation
should provide a support number. If not, your computer dealer may be able to help you contact the manufacturer.
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Identifying the CD-ROM and the Video and Sound Cards
Click on Start.
Click on Settings.
Click on Control Panel.
Double-click on the System icon.
Click on the Device Manager tab.
Locate a CDROM category.
Click on the "+" to the left of CDROM. This should give a specific description of the CD-ROM.
NOTE: If you see ATAPI, a standard Windows CD-ROM device driver is in use. You will need to check
your system documentation to identify the actual CD-ROM you have.
Locate a Display Adapters category.
Click on the "+" to the left of Display Adapters. This should give a specific description of the video card.
Locate a Sound, Video and Game Controllers category.
Click on the "+" to the left of Sound, Video and Game Controllers. This should give a specific description of the
sound card.
Write down these settings for future reference.
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Updating Third Party Software
Some Knowledge Adventure programs use third party software. This is software that is used by the program but is
produced and supported by another company. This software is current as of the time when the program was first
produced, but often times there are newer versions available from the company that produces the software. The most
common third party software is addressed below.
Adobe Acrobat Reader. Some supporting files, such as parent tips or workbooks, are in Adobe Acrobat format
(PDF file). The Reader allows you to view these files on your computer and to print them out. The latest version of
Abode Acrobat Reader is available at http://www.adobe.com/.
Microsoft DirectX. Some newer programs use DirectX for multimedia enhancement. The latest version of
DirectX is available at www.microsoft.com/directx.
Apple QuickTime. QuickTime is a utility that plays movie files within some of our programs. The latest version is
available at http://www.apple.com/.
NOTE: Many existing programs use QuickTime version 2.X., an earlier version of QuickTime than you will
find on the web site. If you download the latest version of QuickTime, you must still have the earlier version
installed or these programs will not function properly.
If you do not have internet access, you will need to contact the manufacturer by telephone. Your documentation
should provide a support number. If not, your computer dealer may be able to help you contact the manufacturer.
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Identifying System Errors and Performance Problems
Click on Start.
Click on Settings.
Click on Control Panel.
Double-click on the System icon.
Click on the Device Manager tab.
Note whether any items on the list are already open with a (-) sign on the left instead of a (+) sign.
If so, look for any lines with a red X, yellow exclamation mark, or yellow question mark. Write down any items like
this that you find.
Note whether there is a CDROM line near the top of the list. If not, write this down, too.
Click on the Performance tab.
Note what is listed on the File System and Virtual Memory lines. If either does not say "32-bit", write down what it
says for the item.
If there are any system errors or performance issues, you should contact your dealer or computer manufacturer for
assistance in resolving them before doing further troubleshooting for the KA program.
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How to Use the Windows Report Tool (Windows®98 only)
Click on Start.
Click on Run.
Clear the Open line and type: WINREP
Click OK.
Click on the Options menu.
Click on Collected Information...
Windows will scan your system and bring up a Collected Information window.
In the lower part of the screen (system settings to copy), you will find a variety of information about your computer.
The following information is particularly useful in troubleshooting Knowledge Adventure programs.
Operating System (OPERSYSTEM)
Computer Brand (COMPMAKE)
Computer Model (COMPMODEL)
Computer Speed (COMPSPEED)
System RAM (MEMRAM)
Drive Space (DRIVES)
Video Card (DISPLAY)
Sound Card (MULTIMEDIA)
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Removing Printer Accessories
Some printers have installable font cartridges. If one of these cartridges is in the printer when you are trying to print, you
may end up with only a half page of image. This is because the printer loads the fonts on the first half of the page.
Remove the font cartridge from the machine, and try printing again.
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Checking the Printer Setup
Click on Start.
Click on Settings.
Click on Printers.
Verify that there is an icon that matches the printer you are using. If not, you may need to reinstall your printer
drivers or get the correct printer drivers from the manufacturer.
With the right mouse button, click once on the icon for the printer you are using. A short menu will appear.
Verify that "Set as Default" is checked.
With the left mouse button, click on Properties.
Click on the Details tab.
Click on the Spool Settings button.
Select "Print Directly to Printer" and click OK, then OK again.
Close the Printers window
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Adjusting the Color Setting for Printing
Some Knowledge Adventure programs, primarily Davidson or Fisher-Price programs, may work OK in high color or true
color, but will not print properly at these color settings. Changing the color setting to 256 colors usually will correct the
printing problem.
Click on Start.
Click on Settings.
Click on Control Panel.
Double-click on Display.
Click on the Settings tab.
Click on the Down Arrow and select 256 Colors.
Click on the OK button.
Restart Windows when prompted to do so.
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Uninstalling and Reinstalling Program
There are three ways to uninstall Knowledge Adventure programs:
Some programs have their own Uninstall icon in the program group.
Click on Start.
Click on Programs.
Find the program group and click on the Uninstall icon.
Follow the prompts to uninstall the program.
If the program does not have its own uninstall procedure, check to see if it is on the Windows Add/Remove
Programs list.
Click on Start.
Click on Settings.
Click on Control Panel.
Double-click on the Add/Remove Programs icon.
Check to see if the program is listed in the window. If so, click on it to highlight its name.
Click the Add/Remove button.
Follow the prompts to uninstall the program.
If the program doesn't have its own uninstall program and doesn't appear on the Add/Remove Programs list, you
will have to manually remove the program files from your hard drive.
Click on Start.
Click on Programs.
Click on Windows Explorer.
Find the program installation folder (such as C:\KA\2G for JumpStart 2nd Grade), highlight it, and delete it.
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Procedures for Improving Video Playback
Adjusting the color resolution of your system to 16 bit (high color) may improve the image quality of the video sequences.
Alternate color resolutions from 8 bit (256 color) to 16 bit (high color), or vice versa, to determine the best performance
and video quality.
Note: If experiencing printing problems switch your color resolution to 256 color.
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Contacting Technical Support
Knowledge Adventure Technical Support can be reached in the following ways:
Visit our Online Technical Support at www.knowledgeadventure.com. More detailed, program specific
troubleshooting information can be found there. You can also e-mail us from the web site if you are unable to find
the help you need.
Call our toll free Technical Support line at (800) 556-6141. You may find the help you need from the automated
tech support, or you can talk directly with one of our technicians.
To help our Technical Support staff assist you more effectively when you call, please be at your computer and at your
Windows Desktop screen. It will take longer to help you if your computer is not on and ready for use, or if you have your
Knowledge Adventure or some other program running. Also, please have the following information available:
Program Name and Version (if any) from the CD label.
System Information:
Brand
Type of processor and speed (MHz)
Windows version
System memory
Sound card
Video card.
Description of the problem:
What is the program doing or not doing?
Are you getting any error messages? If so, what do they say and where are you in the program when they
occur?
Some error messages, such as the Illegal Operation message, also have a Details button. Please write
down the first part of the details message (before the listing of memory registers).
What you have already tried to resolve the problem.
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Macintosh® Troubleshooting Procedures
Adjusting the Color Setting
Click on the Apple menu.
Go to Control Panels.
Click on Monitors or Monitors and Sound.
Click on the Monitor icon.
Select 256 colors.
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Checking and Cleaning the CD
Determine if the CD may be dirty or damaged. Fingerprints and smudges will cause a program to stop functioning
correctly. Use the following procedure to check for a dirty or damaged CD:
Take a damp cloth and wipe off the clear side of the CD from the inside ring to the outside edge.
Dry the CD off in the same manner.
Look for any deep scratches on the CD.
If the CD looks fine, then try running the program again. If the CD is scratched, you may have to purchase a
replacement CD.
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Running Disk First Aid
Your system software includes a disk utility program called Disk First Aid. You can use Disk First Aid to check your
internal hard disk for directory problems. Please refer to your system software documentation for instructions on how to
launch and use the Disk First Aid program.
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Checking the Computer's Memory Settings
Click on the Apple icon in the upper left-hand corner of the desktop.
Click on Control Panels.
Click on Memory.
Turn off Virtual Memory and Ram Disk.
Set the Disk Cache to 128K.
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Checking for an Extension Conflict
Determine whether an extension conflict is impairing the performance of the program by using the following procedure:
Double-click on the hard drive folder. (may be located in upper right-hand corner)
Double-click on the System Folder.
Among the folders in the System Folder, there should be a Control Panels, Extensions, and StartUp Folder.
Create three folders called: Control Panels Disabled, Extensions Disabled, and StartUp Disabled.
To create a new folder, click on File and then New Folder in the menu bar.
Type the name of the new folder and hit the ENTER key on the keyboard. This will create a new folder with
the name you specify.
Drag all of the items in the StartUp Folder into the StartUp Disabled Folder.
Drag all of the items in the Controls Panels Folder into the Control Panels Disabled Folder.
Drag all of the items in the Extensions Folder into the Extensions Disabled Folder. Except for:
QuickTime
QuickTime Power Plug-In
QuickTime Musical Instrument
Sound Manager
Apple CD-ROM.
Confirm that the StartUp and Control Panels Folders are empty. And confirm that the Extensions Folder ONLY
contains QuickTime, QuickTime Power Plug-In, QuickTime Musical Instrument, Sound Manager, and Apple CDROM.
Close all open folders and restart the Macintosh.
Run the program.
If this did not solve the problem, then return the computer to its original configuration by dragging all of the items from the
Disabled Folders to their original folders and restarting the computer. If this solved the problem, then you can selectively
move items from the Disabled Folders to their original folders until the problem re-occurs. You may have a conflicting or
corrupt extension. Return to Troubleshooting Table
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Verifying and Adjusting System Sound
You must have the volume control adjusted up, have the sound-in source set to Internal CD, and be able to hear alert
sounds to hear sound from our programs.
To test the system sound:
Click on the Apple menu.
Go to Control Panel.
Select Sound, Sound and Displays, or Monitors and Sound.
At the top menu, click on the down arrow, and select Alert Sounds.
Use your mouse to click on the volume control slider switch.
If you do not hear the sound, adjust that volume control up until you hear your chosen alert sound.
If you cannot hear the test sound:
If you have external speakers, verify they are plugged in correctly.
Adjust the main volume control. If this setting is too low, it can prevent you from hearing the alert sounds or
the sounds in our program.
Click on the Apple menu.
Go to Control Panels.
Select Sound, Sound and Displays, or Monitors and Sound.
Select Volumes from the menu toward the top of this window.
Adjust the volume controls up, and you should clearly hear the test sound when you click on the volume
slider control on the screen.
If you still have no sound or have poor sound quality:
Click on the Apple menu.
Go to Control Panels.
Select Sound, Sound and Displays, or Monitors and Sound.
Select Sound In from the top menu.
Click on the Options button on the Sound In page.
Set the Sound-in source to the internal CD. You should now have sound from our program.
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Removing Printer Accessories
Some printers have installable font cartridges. If one of these cartridges is in the printer when you are trying to print, you
may end up with only a half page of image. This is because the printer loads the fonts on the first half of the page.
Remove the font cartridge from the machine, and try printing again.
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Checking for a Printer Conflict
Make sure there is nothing in the Control Panel or Start Up folders except QuickTime files, Sound Manager, the
CD-ROM driver, and the printer driver that matches your printer.
Restart the computer
Try printing from the program.
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Keeping System Fonts Active
Macintosh users who have a large number of fonts installed sometimes disable or delete the standard fonts that install
with the system software. Some programs assume that these fonts are installed and active, and when they are not found,
cause problems with the program. Typical of this is an "Assertion Failed" error in line 6XX. This occurs when a program
cannot find the Courier font, for example. If you see unusual character displays or get an assertion error in a line
numbered in the 600's, check the installed fonts to make sure the system fonts are installed and active on your computer.
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Checking the Hard Disk Drive Name
Occasionally, Macintosh users rename the hard disk drive using non-standard characters such as / or \. This can cause
errors accessing the hard disk drive. Typical of such errors in an "Assertion Failed" error in line 5XX. This is easily
corrected by renaming the hard disk drive using standard characters. Return to Troubleshooting Table
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Uninstalling and Reinstalling the Program
If your Knowledge Adventure program runs without installing, it may still have created a file or folder in your
Preferences folder to track player information. To check this:
Double-click on the hard drive icon.
Double-click on the System folder.
Double-click on the Preferences folder.
Search for any folders or files related to your program and drag them to the trash.
If your program installed files to the hard drive, to uninstall it:
Drag the installation folder to the trash.
Check in the Preferences folder (see above) and remove any additional files or folders that are related to
the program.
To reinstall the program, follow the instructions in your User's Guide that came with the program.
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Contacting Technical Support
Knowledge Adventure Technical Support can be reached in the following ways:
Visit our Online Technical Support at www.knowledgeadventure.com. More detailed, program specific
troubleshooting information can be found there. You can also e-mail us from the web site if you are unable to find
the help you need.
Call our toll free Technical Support line at (800) 556-6141. You may find the help you need from the automated
tech support, or you can talk directly with one of our technicians.
To help our Technical Support staff assist you more effectively when you call, please be at your computer and at your
Macintosh Desktop screen. It will take longer to help you if your computer is not on and ready for use, or if you have your
Knowledge Adventure or some other program running. Also, please have the following information available:
Program Name and Version (if any) from the CD label.
System Information:
Type of processor and speed (MHz)
Operating system version
System memory
Description of the problem:
What is the program doing or not doing?
Are you getting any error messages? If so, what do they say and where are you in the program when they
occur?
What you have already tried to resolve the problem.
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Visit Us On the World Wide Web
KIDS! Point you web browser to www.KnowledgeAdventure.com to play interactive games, download cool graphics, and
see exciting sneak previews of upcoming Knowledge Adventure products.
PARENTS! Use the Knowledge Adventure home page as your starting place to locate the most up-to-date information on
finding, buying, and using educational software and on-line educational resources.
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Software License Agreement
YOU SHOULD CAREFULLY READ THE FOLLOWING END USER LICENSE AGREEMENT BEFORE INSTALLING
THIS SOFTWARE PROGRAM.
This software program, any printed materials, any on-line or electronic documentation, and any and all copies and
derivative works of such software program and materials (the "Program") are the copyrighted work of Davidson &
Associates, Inc. All use of the Program is governed by the terms of the End User License Agreement which is provided
below ("License"). The Program is solely for use by end users according to the terms of the License Agreement. Any use,
reproduction or redistribution of the Program not in accordance with the terms of the License Agreement is expressly
prohibited.
END USER LICENSE AGREEMENT
1. Limited Use License. Davidson & Associates, Inc., ("Davidson") hereby grants, and by installing the Program you
thereby accept, a limited, nonexclusive license and right to install and use one (1) copy of the Program for your use on
either a home or portable computer.
2. Ownership. All title, ownership rights and intellectual property rights in and to the Program and any and all copies
thereof (including but not limited to any titles, computer code, themes, objects, characters, character names, stories, text,
dialog, catch phrases, locations, concepts, artwork, animations, sounds, musical compositions, audiovisual effects,
methods of operation, moral rights, any related documentation, and "applets" incorporated into the Program) are owned
by Davidson or its licensors. The Program is protected by the copyright laws of the United States, international copyright
treaties and conventions and other laws. All rights are reserved. The Program may contain certain licensed materials, and
Davidson's licensors may act to protect their rights in the event of any violation of this Agreement.
3. Responsibilities of End User.
A. Subject to the Limited Use License as set forth above, you may not, in whole or in part, copy, photocopy, reproduce,
translate, reverse engineer, derive source code from, modify, disassemble, decompile, or create derivative works based
on the Program, or remove any proprietary notices or labels on the Program without the prior consent, in writing, of
Davidson.
B. The Program is licensed to you as a single product. Its component parts may not be separated for use on more than
one computer.
C. You are entitled to use the Program for your own use, but you are not entitled to: (i) sell, grant a security interest in or
transfer reproductions of the Program to other parties in any way, nor to rent, lease or license the Program to others
without the prior written consent of Davidson; (ii) exploit the Program or any of its parts for any commercial purpose
including, but not limited to, use at a cyber café, computer gaming center or any other location-based site (Davidson may
offer a separate Site License Agreement to permit you to make the Program available for commercial use; contact
Davidson for details); and (iii) host or provide matchmaking services for the Program or emulate or redirect the
communication protocols used by Davidson in the network feature of the Program, if applicable, through protocol
emulation, tunneling, modifying or adding components to the Program, use of a utility program or any other techniques
now known or hereafter developed, for any purpose including, but not limited to, network play over the Internet, network
play utilizing commercial or noncommercial gaming networks, or as part of content aggregation networks without the prior
written consent of Davidson.
4. Program Transfer. You may permanently transfer all of your rights under this License, provided the recipient agrees to
the terms of this License and you agree to remove the Program from your home or portable computer.
5. Termination. This License is effective until terminated. You may terminate the License at any time by destroying the
Program. Davidson may, at its discretion, terminate this License in the event that you fail to comply with the terms and
conditions contained herein. In such event, you must immediately destroy the Program.
6. Export Controls. The Program may not be re-exported, downloaded or otherwise exported into (or to a national or
resident of) any country to which the U.S. has embargoed goods, or to anyone on the U.S. Treasury Department's list of
Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders. By installing the Program,
you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control
of, or a national or resident of any such country or on any such list.
7. Limited Warranty. DAVIDSON EXPRESSLY DISCLAIMS ANY WARRANTY FOR THE PROGRAM AND MANUAL(S).
THE PROGRAM AND MANUAL(S) ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. DAVIDSON FURTHER DISCLAIMS ALL WARRANTIES
WITH REGARD TO YEAR 2000 COMPLIANCE OF THE SOFTWARE. SPECIFICALLY, DAVIDSON MAKES NO
WARRANTIES THAT THE PERFORMANCE OR FUNCTIONALITY OF THE PROGRAM WILL NOT BE AFFECTED BY
DATES PRIOR TO, DURING OR AFTER THE YEAR 2000, OR THAT THE PROGRAM WILL BE CAPABLE OF
CORRECTLY PROCESSING, PROVIDING, AND/OR RECEIVING DATE INFORMATION WITHIN AND BETWEEN
CENTURIES, INCLUDING THE PROPER EXCHANGE OF DATE INFORMATION BETWEEN PRODUCTS OR
APPLICATIONS. ANY WARRANTY AGAINST INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF
THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE IS EXPRESSLY
DISCLAIMED. The entire risk arising out of use or performance of the Program remains with You, however Davidson
warrants the Master Disk(s), on which the Program is furnished, to be free from defects in materials and workmanship,
under normal use, for a period of ninety (90) days from the date of delivery. Davidson's sole liability in the event of a
defective disk shall be to give You a replacement disk. Some states do not allow the exculusion or limitation of incidental
or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations may not
apply.
8. Limitation of Liability. NEITHER DAVIDSON, ITS PARENT, SUBSIDIARIES, AFFILIATES OR LICENSORS SHALL BE
LIABLE IN ANY WAY FOR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OF THE PROGRAM
INCLUDING, BUT NOT LIMITED TO, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR
MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts,
so the above limitations may not apply to you.
9. Equitable Remedies. You hereby agree that Davidson would be irreparably damaged if the terms of this License were
not specifically enforced, and therefore you agree that Davidson shall be entitled, without bond, other security, or proof of
damages, to appropriate equitable remedies with respect to breaches of this License, in addition to such other remedies
as Davidson may otherwise have available to it under applicable laws. In the event any litigation is brought by either party
in connection with this License Agreement, the prevailing party in such litigation shall be entitled to recover from the other
party all the costs, attorneys' fees and other expenses incurred by such prevailing party in the litigation.
10. Limitations on License. Nothing in this License Agreement shall preclude you from making or authorizing the making
of another copy or adaptation of the Program provided, however, that (1) such new copy or adaptation is created as an
essential step in your utilization of the Program in accordance with the terms of this License Agreement and for NO
OTHER PURPOSE; or (2) such new copy or adaptation is for archival purposes ONLY and all archival copies are
destroyed in the event of your Transfer of the Program, the Termination of this Agreement or other circumstances under
which your continued use of the Program ceases to be rightful.
11. Miscellaneous. This License shall be deemed to have been made and executed in the State of California, and any
dispute arising hereunder shall be resolved in accordance with the law of the State of California. This License may be
amended, altered or modified only by an instrument in writing specifying such amendment, alteration or modification
executed by both parties. In the event that any provision of this License shall be held by a court or other tribunal of
competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible and the
remaining portions of this License shall remain in full force and effect. This License constitutes and contains the entire
agreement between the parties with respect to the subject matter hereof and supersedes any prior oral or written
agreements. This License is the complete and exclusive statement of the agreement between the parties hereto, and this
License supersedes any prior or contemporaneous agreement, either oral or written, and any other communications
between the parties hereto.
revised 2/99
DA 0399
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