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READ ME
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Welcome Parents and Teachers to the Clifford Learning Activities CD-ROM.
This Readme file contains configuration requirements, installation
instructions, and troubleshooting tips that will help you quickly resolve
most problems you may encounter while running the program. If you still
have questions or problems after reading this, you can find additional
technical support on the web at: http://scholastic.com/support. Or, you
can use the phone numbers listed at the end of this file to speak with our
helpful support staff. Have a great time watching your kids learn as they
play Clifford Learning Activities!
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WINDOWS REQUIREMENTS
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To run Clifford Learning Activities on your Windows computer, make sure it
is equipped with the following:
* Pentium 166 MHz or faster processor
* Microsoft Windows 95, 98, 2000, Me, XP or later
* 32 MB of RAM
* Minimum 50 MB hard disk space available
* Display card capable of displaying High Color (16 bit)
* 8X CD-ROM drive or faster
* Windows-Compatible Sound Card
* Printer optional
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INSTALLING Clifford Learning Activities
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1. Insert the CD into the CD-ROM drive.
2. On most Windows 95/98/2000/Me/XP computers, the setup program will appear
automatically after you put the disc in the drive. Click Install (and skip
to step 4). If the start-up screen doesn't appear, click START on the task
bar, then select RUN from the menu.
3. In the RUN dialog box, type in the letter corresponding to your CD-ROM
followed by ":\SETUP" and click "OK." Example: if your CD-ROM is drive
"D," type in "D:\SETUP."
4. Follow the on-screen instructions.
Note: When installing on a computer which has users set up with
different access rights, such as Windows 2000, you must be logged onto the computer
as a user which has administrator rights to the windows directory and registry before
installing.
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UNINSTALLING Clifford Learning Activities
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Uninstalling Clifford Learning Activities will completely remove all Clifford
Learning Activities files and all references to the program in the START
menu and program registry, without affecting the functionality of other
programs installed on your system. There are two ways to uninstall Clifford
Clifford Learning Activities:
To uninstall using the START menu:
1. Select Uninstall Clifford Learning Activities from within
the Scholastic's Clifford Learning Activities folder within the Programs
menu of the START menu.
2. When prompted to remove Scholastic's Clifford Learning Activities, click the
"Yes" button to completely remove the program from your system.
To uninstall using the Add/Remove Programs Control Panel:
1. Select Control Panel from the Settings menu within the START menu to open
the Control Panel window.
2. Double-Click the Add/Remove Programs icon to open the Add/Remove Programs
Properties sheet.
3. From the list of programs, click Clifford Learning Activities to
select it, then click the Add/Remove button.
4. When prompted to remove Scholastic's Clifford Learning Activities, click the
"Yes" button to completely remove the program from your system.
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TROUBLESHOOTING QUESTIONS & ANSWERS
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The questions and answers below will help you solve most problems you may
encounter while running Scholastic's Clifford Learning Activities.
1. What can I do to get the best performance when running Clifford Learning
Activities?
* Shut down as many open programs as possible before running Clifford Learning
Activities. Shut down the applications running in your Window's taskbar
at the bottom right of your computer screen.
* Make sure virtual memory is set to windows management. Here's how:
1. Click the START menu, choose Settings, and then choose
Control Panel.
2. In the Control Panel, double-click the System icon.
3. In the System Properties window, select the PERFORMANCE
tab.
4. Select the VIRTUAL MEMORY BUTTON.
5. Select the LET WINDOWS MANAGE MY VIRTUAL MEMORY SETTINGS
radio button.
6. Click the OK button and exit from the System Properties
window.
7. Restart your computer if prompted.
2. While playing the game, I get an error message telling me that I'm out
of memory. What should I do?
* If you are getting an "Out of Memory" message, the system crashes a lot,
or performance is sluggish, chances are your memory resources are stretched
to capacity. Try following the suggestions described under question 1 above
and then restart your computer to reduce memory strain and improve
performance of the program.
3. I don't hear sound through my speakers or headphones while playing Clifford
Learning Activities. What should I do?
* If you do not hear sound, make sure that your speaker or headphone cables
are connected to your sound card, your speakers have power, and the volume
is turned on.
* Make sure your sound card is properly configured for Windows and the
appropriate sound drivers are installed. To test for sound, double-click
the SOUNDS icon in your Windows Control Panel. Select a sound file, then
click the TEST button. You should hear a sound. If not, your sound card is
not properly set up. Refer to your sound card user's manual for instructions
on proper configuration and installation.
* Your computer is missing a component required by Clifford Learning Activities
for audio playback. Double click the dxsetup.exe file in the DirectX8 directory
on the Clifford Learning Activities CD. Proceed through the installation of
DirectX.
4. Audio is not functioning correctly within Clifford Learning Activities.
Audio stutters or is garbled within Clifford Learning Activities. Or, you
receive a "No Sound drivers found" message in Clifford Learning Activities.
* Before starting Clifford Learning Activities make sure that all other
applications which play audio have been exited.
* On some computers, problems in the audio driver software may prevent Clifford
Learning Activites from playing sound correctly. Contact your computer
manufacturer for instructions on getting updated audio drivers.
* Some sound cards do not have official Windows ME or Windows 2000 drivers
available. The manufacturer of a sound card may not have released an updated version
of the audio drivers for a particular Windows Operating System. Therefore it is
possible that some systems have sound cards that are not completely compatible with
Windows ME / 2000 and some of the sound buffering and acceleration features that
DirectX requires.
One way to adjust and possibly fix any audio problems which you may be having within
Clifford Learning Activities is to adjust the way that your audio card handles
Hardware Acceleration. Here is how to do this:
1. Open the "Run" dialog from the Windows Start menu.
2. Type "dxdiag" into the text field and press Enter.
3. The DirectX Diagnostics window opens.
4. Click on the "Sound" tab.
5. Locate the "Hardware Sound Acceleration Level" slider and drag it to the
left most position, such that "No acceleration" is shown as the current
setting.
6. Click on "EXIT".
7. Start Clifford Learning Activities.
5. The printed Posters look grainy, gray, or pixelated. What
can I do to improve the print quality of these images?
* You can control the quality of printed images by selecting the highest
possible print resolution (usually 300 dpi or 600 dpi). Higher resolution
prints look better than low resolution prints or "draft" modes.
To adjust your printer settings:
1. Click the START menu, select SETTINGS, and click PRINTERS.
2. Select the printer you are using.
3. Click the FILE menu and choose PROPERTIES to view or change
your printer settings.
* If your printer is set to the highest possible resolution and your printed
Posters screens still don't look as good as you would like, contact your
printer manufacturer to get the latest "printer drivers." These software
extensions are updated and improved frequently. Many older drivers do not
print pictures correctly.
6. The setup program stops part of the way through. What should I do?
* Setup failures usually occur when you attempt to install a program while
other applications are running. To avoid this, close ALL open applications
before you launch the Clifford Learning Activites setup program. You may
even need to close programs which start automatically when you run Windows.
* When installing on a computer which has users set up with different access
rights, such as Windows 2000, you must be logged onto the computer as a
user which has administrator rights to the windows directory and registry before
installing.
7. Printing does not complete on my printer when printing within Clifford
Learning Activities.
* Certain printers attempt to print within the foreground or as the frontmost
application when a print job is sent to them. Clifford Learning Activities
will not permit this. To turn this feature off on your printer open the printer
control panel, click on the options tab and select the "Run Minimized" button.
8. When I launch Clifford Learning Activities, I am presented immediatly with
a dialog box telling me that "A minimum of 16 bit color mode is required". Clifford
Learning Activities requires that your monitor settings be set to
High Color (16 bit.) On some Windows 95 computers you need to change these settings
manually, and then launch the program again.
* To manually change your monitor's color setting, Open the Display control panel.
Select the Settings tab and change the color palette to High Color (16 bit.)
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TECHNICAL SUPPORT
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For additional assistance, contact our support staff by telephone at:
U.S. -- 1-800-946-0131
International callers -- 410-568-3600
Fax inquiries -- 410-891-0212
Hours of operation (excluding holidays):
+ 8:00 A.M. to 12:00 A.M. EST Monday through Friday
+ 8:00 A.M. to 8:00 P.M. EST Saturday and Sunday
You can also visit the Scholastic's technical support web site at:
http://scholastic.com/support
E-mail: [email protected]
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Copyright 2001, Scholastic Inc. All rights reserved.
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