LEGO Technic Turbo Command – Windows Readme – English

Troubleshooting Guide

This troubleshooting guide has been included to provide you with information about the game, and 
to inform you of solutions to common problems that were encountered during the testing phase.

Table Of Contents


	   1.	General Information

	   2.	General Troubleshooting

	   3.	Installation Issues

	   4.	DirectX Issues/Setup

	   5.	Video Issues

	   6.	Sound Issues



-1- General Information

Minimum Requirements

Computer:	Windows 95 DirectX compatible computer required.

Graphics Card:	PCI Graphics card required with a resolution of 640x480x 65535(16 bit) 
		colors or higher.

CPU:		Pentium 90 or faster required.

Memory: 	16MB RAM required. 32MB RAM recommended.

Sound Card:	Windows 95 compatible 16-bit sound card required.

Input Device:	Windows 95 compatible keyboard and mouse required.

DirectX:	Microsoft DirectX 5 must be installed to play Turbo Command. The Turbo 
		Command installation software automatically installs DirectX 5.0.

		Note: Your system may require the "latest" Windows 95 drivers for
		your particular hardware.

QuickTime:	QuickTime 3.0 or higher must be installed to play Turbo Command. 
		The Turbo Command installation software automatically installs QuickTime 
		3.0.1


PolyMedia SDK:	PolyMedia SDK 1.0 must be installed to play Turbo Command. The Turbo 
		Command installation software automatically installs PolyMedia SDK 1.0.

Installation:	Installation requires 200 MB free hard drive space to install. After installation 
		Turbo Command will occupy 93 MB hard drive space. (It is recommended
		that an additional 20 MB is available after the install for the swap file.)

Operating Systems Supported
To be able to run Turbo Command, you must have Windows 95 as your operating system 
and your system must be DirectX compatible. For more information on DirectX, see Section 4 
of this Troubleshooting Guide. Operating Systems such as MS-DOS, Windows 3.1, IBM OS/2, 
and Windows NT are not supported.

Running Other Programs
Generally, we have found that it is a good idea not to have any other programs running while 
playing Turbo Command. Various video, sound, or memory problems may occur while other 
programs, including screen savers and virus-detection utilities, are running. Please turn off 
any active screen savers while playing Turbo Command, as they may interrupt the game and 
cause problems. 

Microsoft Office
If you are using Microsoft Office and are using their Toolbar, we recommend that you turn it 
off while playing Turbo Command.  When you restart your computer it will be turned on again. 
This also applies to any other programs that use a toolbar that stays on your desktop.

Power Management
If your computer is equipped with a Power Management Feature, you may want to disable it 
as the monitor may go to sleep while you are playing.  Please consult your computer's 
documentation or the manufacturer for assistance in doing this.

Desktop Themes
If you have installed desktop themes and changed your mouse pointer from the Windows 95’s 
default to one of the themes, you may experience problems with the mouse pointer in the 
game. To avoid any problems with mouse pointer in the game, restore the system mouse 
pointer to the Windows 95’s default mouse pointer.

Desktop Color Palette
We recommend that you set your desktop to High Color (16 bit) color.  When playing Turbo 
Command with your desktop set to a lower color palette, you may experience various 
problems in the game. 

-2- General Troubleshooting

Having Problems Running Turbo Command?
If the game unexpectedly freezes up, returns you to your desktop, or if you experience any 
other severe problems, you should try to properly exit Windows and reboot your computer. 
(As a rule, you should never turn off your computer while the hard drive is active.)  This will 
help to prevent possible problems related to the error that you have experienced.  It is 
especially important to reboot your computer before trying any of the troubleshooting tips or 
before attempting to restart the game. If your computer reboots into Safe Mode, go to Shut 
Down Windows and choose Restart the Computer.  This will put you back into Windows 95’s 
normal operation mode.

I can't launch the game.  What do I do now?
- Please check DirectX Issues/Setup (Section 4) of this Troubleshooting Guide to see if your 
  computer hardware is compatible with DirectX 5.0.
- If there is no sound card in your system or the driver is not installed for the sound card, 
  launching the Turbo Command will result in one of the two errors: 1.Launching the game 
  produces an illegal operations error. If you click on details it will specify that a page fault 
  occurred in the DSSOUND.OCX file. 2. Launching the game results in a black screen and you 
  are immediately returned to the desktop.
- You may not have enough free space on your hard drive for Turbo Command to play.  Check 
  to see how much space is left on the drive. You need to have at least 20MB of free space on 
  your hard drive after installation to play Turbo Command.
- Do you have any other applications running, such as memory managers, screen savers, or 
  virus protection programs? Any of these may interfere with Turbo Command. Please refer to 
  General Information (Section 1) for more information.

What should I do if my computer goes to a Black Screen or Locks Up?
If you end up at a black screen, please press ESC, SPACE BAR, or ENTER before trying 
anything else.  If this fails, press CTRL-ALT-DEL and choose END TASK on Turbo 
Command, which will take you back to the desktop.  If you do not see the dialog box after 
pressing CTRL-ALT-DEL, press CTRL-ALT-DEL two times in a row and wait for 30 seconds. 
If this does not reboot the computer, you can press reset or turn the computer off, when you 
are absolutely sure that the hard drive is not active. Then restart your computer and try 
running the game again.  While playing Turbo Command, we suggest that you do not use 
CTRL-ALT-DEL, as this may cause the game to stop responding or freeze up with a looping 
sound playing.


-3- Installation Issues

Installing Turbo Command
- Please check your available hard drive space before installing the Turbo Command.  If you 
  have too little free space during installation, the installation might terminate prematurely 
  leaving a number of temporary files in your Windows 95’s temp directory.  Too little space on 
  a hard drive could also affect other applications, such as word processors that need space to 
  spool print jobs.
- The installation requires 200 MB of free hard drive space on your computer. After installation 
  Turbo Command will occupy 93 MB of hard drive space. It is also recommended that you 
  have an additional 20 MB of free space available for optimum performance.

Uninstall Warning
When you uninstall Turbo Command, you may receive a warning stating that the uninstaller may 
not have removed everything.  Here are a few reasons why you may see this message:
- When playing the Turbo Command the program saves your current status whenever you exit 
  the program. These files will not be deleted by the uninstallation program.  In this case, the 
  uninstaller will not remove the folder.
- You have other LEGO Software products on your computer. The LEGO Software directory will 
  not be removed from your computer because the other LEGO Software products are stored 
  here.
- The uninstaller was unable to remove some entries in the system registry.

Can I Move the Turbo Command Folder after I Install?
If you wish to move Turbo Command to a new directory, uninstall first, then reinstall to the 
new desired location.  Simply moving the Turbo Command folder may cause Turbo Command 
to stop working. Please note that if you do uninstall and reinstall to a new directory and you 
wish to continue from the point where you have left the program, you must copy the 
Dparam.ini and the Save.txt file to the new 8428 directory.


-4- DirectX Issues/Setup

DirectX 5.0 Installation
During the installation of DirectX 5.0, you may be asked to insert your original Windows 95 
installation disk.  This will happen if certain components of Windows 95 that are needed by 
DirectX were not fully installed during your initial Windows 95 installation.  The files that 
DirectX needs to install are located in the D:\Win95 directory, with D: representing the drive 
letter of your CD-ROM drive.  CD-ROM drive letter designations may vary, so be sure to find 
out what yours is.  NOTE: If the Windows 95 CAB files are installed on your hard drive, please 
click on Browse and choose the location of the directory where they are located.

Write Down your Original System Configuration
Note: It is always a good idea to check and write down what sound and video hardware you have 
in your computer before installing DirectX. To do this:
- Right click on the My Computer icon on your desktop.
- Choose Properties.
- Click on the Device Manager tab.
- Look at Display Adapters and Sound, Video, and Game Controllers. Write down your 
  hardware devices in case you have to manually restore your video or sound card drivers.

How to Check Your System for DirectX Compatibility and Certification
After you have installed Turbo Command and DirectX, to determine whether your hardware is 
certified:
- Go to your Start Menu and choose Find.
- Click on Files or Folders...
- Type DXSETUP.EXE next to Named: and click on Find Now.
- Double click on DXSetup under Name in the bottom window.
- This will take you to the DirectX Setup screen.
- Look at the lines that describe your computer’s components.
- If they say "Certified," then your drivers are DirectX certified and the game should run fine.
- If they have only the version numbers with nothing after that or a blank line, then they are 
  supported, but not yet certified by Microsoft and may have problems. 
- If they say "No Hardware Support" after any of the components, you will need to update the 
  appropriate driver so that your system is fully DirectX certified.  The manufacturer should be 
  able to provide you with instructions for updating your drivers, and provide you with more 
  information regarding DirectX certification.
- If you have access to the Internet, you may wish to check the Microsoft Website at 
  http://www.microsoft.com for new DirectX drivers for your computer's hardware. You can also 
  check with your hardware manufacturer for updated DirectX drivers.

Changing your Computer’s Hardware
If you change the video or sound card in your computer, make sure that you reinstall DirectX 
so that it can install the necessary drivers for your new hardware.

Technical Overview of DirectX
The DirectX platform provides an environment that allows developers to use a standardized 
format when programming a game, thus making it accessible to a wide variety of different 
hardware features.  Prior to DirectX, developers were forced to write hardware-specific code 
(with a specific driver for each different piece of hardware). DirectX is a library provided by 
Microsoft to sit in the operating system and provide games programmers with seamless 
access to all of the hardware features available today. The DirectX library is divided into 5 
main sections. DirectDraw, Direct3D, DirectSound, DirectInput, and DirectPlay.

DirectDraw: Provides access to video hardware for 2D graphics, allowing the use of the full 
range of resolutions and color depths provided by modern hardware. DirectDraw also 
improves performance of some 2D graphics functions by allowing video acceleration in 
hardware.

Direct3D: Sits on top of DirectDraw and provides access to hardware 3D acceleration if it is 
available. Direct3D is designed to work with the full range of 3D cards on the market, giving a 
smooth interface to your 3D hardware. Using Direct3D with your 3D accelerator can provide 
tremendous speed improvements as well as better image quality, all at higher resolutions.

DirectSound: Provides access to the audio hardware on the system, allowing for the full 
features of the audio hardware to be used (such as 3D sound). As with the other components, 
DirectSound is a seamless way to write directly to your sound hardware.

DirectInput: Provides a means for the programmer to make use of the large variety of input 
devices on the market - from mice, keyboards and joysticks to gamepads and beyond. It also 
allows programmers to use some of the later advanced features in some hardware.

DirectPlay: This is the multiplayer gaming module in DirectX which provides seamless 
access to networking functionality for gaming.  DirectPlay supports direct serial connections, 
modem play, LAN play and Internet Play.  DirectPlay also supports third-party on-line gaming 
services by allowing them to develop their own DirectPlay drivers for use with games that 
support DirectPlay.

Since DirectX is relatively new in the computer world, we have found that some older systems 
may contain hardware that may not be fully DirectX compatible.  For optimum performance in 
Turbo Command, your system must fully support DirectX. Luckily, many manufacturers are 
releasing updated drivers.  If you are unsure whether or not your system will support DirectX, 
please contact the manufacturer of your system for more information.

DirectX Driver Issues
We suggest using the DirectX 5 drivers that are recommended during the installation of 
DirectX unless newer drivers are available for your hardware or you experience problems 
after installing DirectX.  The only time that this doesn’t apply is when the section that pertains 
to your hardware specifically tells you to use a different driver than suggested. This is 
particularly true for video card drivers.

Effects of Video Card Driver Installation by DirectX
When DirectX is being installed, some video card utilities may be disabled, such as Diamond 
Multimedia's InControl Tools, STB Vision95, or Creative Labs Graphics Control utilities.  You 
will no longer be able to access them through their taskbar icon and the options for changing 
your video properties may change back to stock Windows 95 options. DirectX may not 
recommend changing the driver for your card at all because you may be using these utilities 
to customize your desktop display and removing them may have adverse effects on your 
computer.

Restoring Original Video Drivers through Windows 95
If you need to restore your original video card driver through Windows 95, follow the instructions 
below.  These steps may vary if you are using any version of Windows 95 other than the original.
- Right-click on the desktop.
- Choose Properties from the pop-down menu.
- Click on the Settings tab.
- Click on Change Display Type
- Click on Change in the Adapter Type section.
- Choose your original video card or the name of the chipset from the list.
- If the correct video card or chipset is not an option in Show Compatible Devices, click on 
  Show All Devices, scroll through the list of Manufacturers, click on the correct one, then click 
  on the name of your card or chipset.
- When your computer prompts you to restart, click on Yes.


-5- Video Issues

This section of the Troubleshooting Guide will provide you with information on problems 
encountered with video cards while playing Turbo Command while using your video card in 2D or 
in 3D hardware acceleration mode.

General Information and Troubleshooting Tips

DirectX Compatibility
To play Turbo Command, your video card must be DirectX compatible. Turbo Command is 
designed to utilize both the DirectDraw and Direct3D components of DirectX. If you do not 
know if your video card is DirectX compatible, please consult the DirectX Issues/Setup 
section (Section 4) of this Troubleshooting Guide for information about how to check for 
DirectDraw and Direct3D compatibility or if you encounter problems with your graphics card 
after installing DirectX.

Non-DirectX Supported Video Card Problems
If your video card is not DirectX compatible, you may encounter any of the following problems:
- DirectX may identify your card incorrectly and install the incorrect driver for your card.
- Black Screen: Your screen may go black but the sound and music will continue to play. 
- Corrupted Graphics: You might see horizontal or diagonal lines over the screen.
- Strange Colors: Your screen colors might look strange.
- Slow Graphics: The gameplay may be slow.
- Double Vision: Have you ever worn 3D glasses that didn't work quite right?
- Your game may freeze when exiting Turbo Command.
If you have encountered any of these problems, check with your video card manufacturer for 
updated drivers.
 
Desktop Color Palette
We recommend that you set your desktop to High Color (16 bit) color.  When playing Turbo 
Command with your desktop set to a lower color palette, you may experience various 
problems in the game. 

Setting Up Your Monitor
If you experience any video problems or are not able to get all of the resolutions that your video 
card supports, you should make sure that your monitor is set up correctly in the display control 
panel. If you are using the original version of Windows 95:
- Right-click on the desktop.
- Choose Properties from the pop-down menu.
- Click on the Settings tab.
- Click on Change Display Type
- Click on Change in the Monitor Type section.
- Choose your monitor from the list.
If the correct monitor is not an option in Show Compatible Devices, click on Show All Devices, 
scroll through the list of manufacturers, click on the correct one, then click on the name of your 
monitor.

If you are using the second version of Windows 95 (OSR2):
- Right-click on the desktop.
- Choose Properties from the pop-down menu.
- Click on the Settings tab.
- Click on Advanced Properties
- Click on the Monitor tab.
- Click on Change in the Monitor Type section.
- Choose your monitor from the list.
If the correct monitor is not an option in Show Compatible Devices, click on Show All Devices, 
scroll through the list of manufacturers, click on the correct one, then click on the name of your 
monitor.


-6- Sound Issues

DirectX Compatibility
Consult the DirectX Issues/Setup section (Section 4) of this Troubleshooting Guide for 
information about how to check to see if your sound card is DirectX compatible.  If it is not, 
check with your hardware manufacturer for updated drivers.

No Sound in the Turbo Command
The game may occasionally have no sound. When this happens, it usually affects the rest of 
the game. Windows may still be using your sound card from the last application you were 
running.  Rebooting the computer should correct this.  If rebooting does not correct this, your 
sound card may not be set up correctly in Windows 95.  Please check the rest of this section 
to see how to check and see if your sound card is working correctly.

Note: If the Volume Control or the Media Player are not installed, some of the following 
instructions will not work. If you want to add either of them, please consult the Windows 95 
Helpfile for assistance.  Just type Volume Control or Media Player in the index section and 
follow the directions provided by Windows 95.

Volume Levels in Turbo Command
If you find that the music levels are too loud or too quiet, then you may adjust these levels 
using the Windows Volume Control icon.  Quit the Turbo Command game to go to the 
desktop, then double-click on the speaker icon in the corner of the taskbar.

General Sound Card Troubleshooting
If your sound card is not set up correctly in Windows 95, not DirectX or Windows 95 compatible, 
or you have a resource conflict, these sound problems may occur:
- You may hear static.
- You may hear stuttering, especially as someone starts speaking.
- There may be no sound.
- The sound may drop out.
- You may experience a clicking or crackling sound.
- The game may not run.

Here are a few things to do to get your sound working in Turbo Command:
First make sure that your sound card is set up correctly in Windows 95. Then use the Windows 95 
Media Player to test a sound. To do this:
- Click on the Start button on your taskbar.
- Choose Programs.
- Choose Accessories.
- Choose Multimedia.
- Choose Media Player.
- Go to the File menu.
- Choose Open... and choose a sound to test.  Please be sure to choose Files of type:  
  Sound (*.wav).

Wave Settings
Make sure that the wave setting is turned ON.  To do this:
- Double-click on the Volume Control icon on your taskbar.
- Turn the wave setting ON by de-selecting the MUTE box or turning up the volume in the wave 
  setting. 

Volume Control
If you do not have the Volume Control icon on your taskbar:
- Click on the Start button on your taskbar.
- Choose Programs.
- Choose Accessories.
- Choose Multimedia.
- Choose Volume Control.
- Turn the wave setting ON by de-selecting the MUTE box or turning up the volume in the wave 
  setting.

Special Volume Control Programs
The sound card manufacturers may have proprietary volume control software that must be set 
separately from the Windows 95 Volume Control program. Please see your hardware 
manuals for more information.

If you are unable to resolve sound problems through this troubleshooting guide, please contact 
your hardware manufacturer for updated DirectX drivers.

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