Puzz-3D Thomas Kinkade
Version 1.0 English
2001/09/25
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Before calling for technical support, please check the following items:
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1. Verify that you have at least 60 MB of free space for virtual memory.
2. Make sure you have installed both DirectX 8.0 and Quicktime 5.0 (note that
Quicktime must be installed with the VR components).
3. Make sure you restarted the system after installation.
4. Make sure you have the latest video drivers for your video card.
Puzz-3D CD uses DirectX 8.0 and requires the latest drivers that are
certified for DirectX. Check with your video card manufacturer to
obtain the latest video drivers for your card. A lot of them can
also be found on the web at the following address: www.drivershq.com.
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Start Options Dialog
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After the manual went to press, we added a starting dialog box to allow for
a choice to be made among different monitor resolutions switching:
"Switch resolution as needed" will switch your monitor to 800 X 600 for the
construction phase, and switch it to 640 X 480 for the exploration phase.
It will also switch the resolution to 640 X 480 each time a movie plays,
which is the best way to view them. The drawback is that the frequent
switching may be distracting.
"Switch resolution as needed, except movies" is the default, which works
like the previous option, except that it will not switch resolution when
playing a movie.
"Switch once to largest" is for those who prefer a switch to 800 X 600 at
the beginning, and no further switching, even if the exploration phase will
look a bit small.
"Switch once to smallest" is for those who experience slow performance with
the three other settings. Everything will be at 640 X 480 (like our
previous products) and stay that way.
"Never switch resolution" is for those who prefer no switching at all. This
may result in slower performance and a smaller view area if your resolution
was set higher than 800 X 600.
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Troubleshooting
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1. The game displays the following error message:
"Your monitor must be set to 16-bit colors for this program to run."
You must change the screen settings. Right-click on your desktop and choose
Properties. Select the Settings tab. Click on the scroll arrow in the Color
Palette setting and choose 65536 (16-bit). Click on Apply and restart the computer.
2. The game displays the following error message:
"A required dll, dsound.dll is missing."
You must reinstall DirectX 8.0. Start the Setup program and click on the
Install DirectX 8.0 button. Choose Reinstall DirectX, then restart the computer
when prompted.
3. Color corruption during movie playback? Purple or pink flashes before and after movies?
This bug is related to your video card driver. First check with your video
card manufacturer to obtain the latest video driver for your card.
If the problem persists, the workaround is to turn off DirectDraw acceleration.
To do so, click on the Start menu and choose Settings and then Control Panels.
Double-click on the QuickTime icon (not QuickTime.32). In the QuickTime Settings
droplist, choose Video Settings. Uncheck the Enable DirectDraw item.
Warning: this might affect your video playback performance.
4. Some pieces seem to be missing?
Hide the Information Panel by clicking on the panel tab. Pieces can be hidden underneath. Note that
very small pieces can still remain hidden under the panel tab, as well as under the Transfer Tray.
To retrieve hidden pieces, simply create a tray, using the drag method, over the the panel tab or
the Transfer Tray.