The Incredibles: Rise of The Underminer
English Language
Readme Documentation
9/26/05
---------
CONTENTS
I. MINIMUM SYSTEM REQUIREMENTS
II. INSTALLING THE GAME
III. UNINSTALLING THE GAME
IV. STARTING THE GAME
V. TROUBLE SHOOTING
a. Direct X 9.0c
b. QuickTime 6.5.1 for Macintosh (audio problems)
c. Installation and launch Problems on the Macintosh
d. Customer Support
VI. KNOWN ISSUES
VII. HARDWARE MANUFACTURER INFORMATION
VIII. GAME CREDITS
IX. THQ Inc. SOFTWARE LICENSE AGREEMENT
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I. MINIMUM SYSTEM REQUIREMENTS
------------------------------------
When playing “The Incredibles: Rise of The Underminer” on a minimum specification computer, be sure that no other programs are open on your Macintosh or in Windows, as this will cause the game to play more slowly than normal.
The following are the minimum system requirements for “The Incredibles: Rise of The Underminer” on a Windows-based PC:
- Intel Pentium III processor running at 800 MHz
- Microsoft Windows 98/2000/ME/XP
- 256 MB ram
- 750 MB of hard drive space
- 8X CD-ROM drive
- GeForce2/ATI 7500 with at least 32MB of VRAM
- DirectX 9.0c and above
- DirectX-compatible display capable of 800x600 resolution in 16-bit
color
- Mouse and Keyboard
This game uses Microsoft's DirectX 9.0c technology, which requires your system to have the latest Windows drivers that fully support DirectX 9.0c. If DirectX 9.0c is not already installed on your computer, you may experience performance problems
For more information on DirectX 9.0c, see the DirectX 9.0c section of this readme file.
The following are the minimum system requirements for “The Incredibles: Rise of The Underminer” on a Macintosh computer:
- Mac OS X version 10.2.8 or later
- G4 800MHz processor or better
- 256 MB RAM
- 750 MB of hard drive space
- 8X CD-ROM drive
- GeForce2/ATI 7500 with at least 32MB of VRAM
- Thousands of colors video display
-----------------------------
II. INSTALLING THE GAME
-----------------------------
Before installing the game, close all other applications.
For Windows:
1. Insert the “The Incredibles: Rise of The Underminer” disc into your CD-ROM drive and wait a few moments until the “The Incredibles: Rise of The Underminer” autorun starts the installation. If the autorun does not start, please refer to the AutoPlay section of this readme file.
2. Click the Install button to begin the installation process and follow the on-screen instructions.
For Macintosh:
1. Make sure to update to the latest version of Quicktime (free download from http://www.apple.com/quicktime/)
2. Make sure to upgrade to the latest version of MacOSX (10.2.8 or 10.3.9)
3. Insert the “The Incredibles: Rise of The Underminer” disc into your CD-ROM drive and wait a few moments until the CD is mounted.
4. Click on the CD to open.
5. Click on the “The Incredibles: Rise of The Underminer” Installer and follow the on-screen instructions.
-------------------------------
III. UNINSTALLING THE GAME
--------------------------------
For Windows:
To uninstall the game, select THQ\”The Incredibles: Rise of The Underminer” from the Start Menu.
NOTE: You should always uninstall the game using the Uninstaller provided.
For Macintosh:
Drag the “The Incredibles: Rise of The Underminer” folder to the trash to remove the game from your system.
---------------------------
IV. STARTING THE GAME
---------------------------
For Windows:
After installing “The Incredibles: Rise of The Underminer” you can run the game by double-clicking the “The Incredibles: Rise of The Underminer” shortcut on your desktop, by choosing Start->Programs->THQ->Disney->“The Incredibles: Rise of The Underminer” or by clicking the Play button on the “The Incredibles: Rise of The Underminer” splash screen that appears after the game AutoPlays. To play “The Incredibles: Rise of The Underminer”, the “The Incredibles: Rise of The Underminer” PLAY CD must be in your CD-ROM drive at all times.
For Macintosh:
After installing “The Incredibles: Rise of The Underminer” you can run the game by clicking on the The Incredibles icon in the “The Incredibles: Rise of The Underminer” folder. To play “The Incredibles: Rise of The Underminer”, the “The Incredibles: Rise of The Underminer” CD must be in your CD-ROM drive at all times.
-------------------------
V. TROUBLESHOOTING
-------------------------
THQ thoroughly tests its games on a variety of systems before they are
released, but it is virtually impossible to test on all combinations
of software and hardware. Many of the issues you may encounter are
caused by device drivers for video cards, sound cards and CD-ROM
drives that are not fully compatible with the Windows operating system
and/or DirectX. The following troubleshooting tips are intended to
assist you in solving some of the common issues you might experience
in relation to the game.
---------DirectX 9.0c for Windows---------
For those unfamiliar with DirectX, it is an API (Application
Programming Interface) set that increases the functionality and speed
at which games play under the Windows operating system. These API's
allow direct access to the enhanced features of hardware under
Windows. With DirectX, a program has instant access to the hardware,
allowing for great advances in graphics, sound, video, 3D and network
capabilities of games.
If you have other Windows games on your computer, chances are you
already have an earlier version of DirectX installed. In this case,
it is recommended to install Microsoft DirectX 9.0c.
This should not affect any games using previous versions of DirectX.
Should you encounter problems with DirectX, go to
http://www.microsoft.com/directx/
for additional information.
----- Quicktime 6.5.1 for Macintosh ------
Quicktime 6.5.1 is required to play The Incredibles: Rise of The Underminer on the Macintosh. If you are experiencing problems with sounds and music in game, please make sure to download the latest version of Quicktime from http://www.apple.com/quicktime/ (free download).
----- Installation and launch Problems on the Macintosh -----
The latest MacOS update is required to play The Incredibles: Rise of The Underminer on the Macintosh. If you are using an old version of MacOS, you might have problems installing or launching the game. MacOS 10.2 users should upgrade to MacOS 10.2.8 and MacOS 10.3 users should upgrade to 10.3.9. You can update your MacOS to these versions for free by using the Software Update control panel.
---------Customer Support---------
If you have any comments and/or questions about “The Incredibles: Rise of The Underminer” or any
other THQ products, please feel free to contact our customer support
department. If you are experiencing difficulty with the game, please
consult this readme file before contacting THQ Customer Support.
This file contains answers to some of our most frequently asked
questions and may quickly provide a solution to your problem. If,
after reviewing the file, you are still experiencing problems, you can
contact us at the following:
Telephone (United States): 818-880-0456
Telephone (UK): +44 906-753-5055
Internet: http://www.thq.com
In the United States, customer service representatives are available
to help you Monday through Friday 9am to 5pm PST or you can use our
automated systems by phone or on the web 24 hours a day, 7 days a
week.
So that we can better help you, please be at your computer and have
the following information ready:
1. Complete product title (“The Incredibles: Rise of The Underminer”).
2. Exact error message reported (if any) and a brief description of
the problem.
3. Your computer's processor type and speed (e.g. Pentium III 366MHz).
4. Video and sound card makes and models (e.g. nVidia GeForce2 video,
Sound Blaster Live sound).
--------------------------------------------
VI. KNOWN ISSUES
--------------------------------------------
PC/MAC KNOWN ISSUES
- Auto-run feature will start with the Installation screen.
- Auto-run feature can be run while the game is running.
- Interrupting an installation may leave files on the hard drive.
- Interrupting an installation may proceed to the DirectX installation.
- The game can be installed with no sound device detected.
- Installation process continues when installing into a directory that is over 200 characters.
- A shortcut will be placed on the desktop before the question of whether or not to place a shortcut is asked.
- Uninstaller can be run while the game is running.
- Uninstalling the game may leave folders and files on the hard drive.
- “Remove all saved games” option uninstaller will delete saved games but a save folder may remain in the installation folder.
- There is no gamepad selection within the Options menu.
- Shift key is used as a default control key.
PC SPECIFIC KNOWN ISSUES
- The game will not run with SiS Xabre 400 video card.
- Gameplay has slow responsiveness and will be very choppy in the following configuration (with 256 MB and 384 MB RAM).
o Configuration: System Specs - Platform Windows XP Home
Make/Model Dell Dimension 2300
Video Card Intel Extreme Graphics
Processor 1800 MHz Intel Celeron
Sound Card Intel Integrated Audio AC97
Memory 256 MB
CD-Rom HL-DT-ST GCR-8481B
* NOTE: The Video Card “Intel Extreme Graphics” is not supported by this game.
- Updated video drivers cause character and some effects to glow in a blinking manner.
o Configuration: System Specs - Platform Windows XP Home
Make/Model Dell Dimension 2300
Video Card Intel Extreme Graphics
Processor 1800 MHz Intel Celeron
Sound Card Intel Integrated Audio AC97
Memory 384 MB
CD-Rom HL-DT-ST GCR-8481B
* NOTE: The Video Card “Intel Extreme Graphics” is not supported by this game.
- Graphics will not display properly with the Matrox Millennium G550 video card.
- Graphic corruption with fire effects occurs when running the game with Intel 915G.
- Lighting effects in "Digging Deeper" become solid white when running the game with Matrox Parhelia 512.
MAC SPECIFIC KNOWN ISSUES
- No auto-run feature available.
- Installer does not offer to create an alias to itself on the desktop.
--------------------------------------------
VII. HARDWARE MANUFACTURER INFORMATION
--------------------------------------------
Here is the latest contact info for some of the major hardware
manufacturers. Try using the websites listed below in order to
obtain the latest drivers for your hardware and any additional
information.
Apple/Macintosh/QuickTime - http://www.apple.com
nVidia -- http://www.nvidia.com
Voodoo -- http://www.3dfx.com
Matrox -- http://www.matrox.com
Diamond -- http://www.diamondmm.com
ATI -- http://www.ati.com/na/pages/na_index.html
Creative Labs -- http://www.creative.com
----------------------
VIII. GAME CREDITS
----------------------
The Incredibles: Rise Of The Underminer
Developed By Heavy Iron Studios
Producer
Stephen Townsend
Executive Producer
Lyle Hall
Creative Director
Gregory Ecklund
Lead Programmer
Mark Pope
Programmers
Chris Bannock
Kin Wai Choi
Amrit Dharwadkar
Randy Dillon
Matt Gilgenbach
Adam Hayek
Neil Ka'apuni
Dan Kollmorgen
Chris Masterton
Ross McIntosh
Karen Paik
Tolga Tekin
Svetoslav Todorov
Eric Will
Lead Game Designer
Matt Coohill
Game Designers
Gary Brown
Jason De Heras
Matt Ekins
Tony Fiorella
Lynn Henson
Pat Lavelle
Keith Nakamura
Razmig Pulurian
Kirk Tome
Art Director
Sean Ro
Lead Artist
Scott Chiu
Principal Artist
St.John Colón
Artists
Joffery Black
Brice Broaddus
Alex Chavez
Dorothy Chen
Yongwoo Cho
Candice Colbert
John Enricco
Sean Ho
Harbell Ilustre
Sylvia Park
Reiko Sato
Ed Trillo
Lead Animator
Kyle Kirby
Character Animation Team
Vivien Chang
Daniel Fiske
Chee Lau
Gary Myers
Thom Olson
Saurav Sarkar
Miyuki Yamato
Animation Managers
Mike Dietz
Scott Easley
Associate Producers
Kristian Davila
Diana Wu
Sound Design Technicians
William Nadel
Robert Wright
Lead Tester
AJ Hernandez
Testers
Elizabeth Addis
Brian Carr
Mandy Jenkins
Garner Knutson
Chris McLeroy
Paul Sanders
Craig Scheile
William West
Programming Support
Jason Hoerner
Ryan A. Mapes
Daniel Sass
Justin Wilder
Director of Research & Development
Shiraz Akmal
Studio Art Director
Jeff Berting
Design Director
Kevin Perry
Additional Production Support
Keith Pope
Additional Artwork
R. Scott Caple
IT Department
Joachim Thuau
Geoffrey Emerson
Operations Manager
Colin Walter
Office Assistant
Angie Kim
Instruction Manual
Kristian Davila
Additional Development
Tom Breeden
Chris Elion
Joel Goodsell
Hong Ly
Travis McIntosh
Phil Nowell
Sound Design
Tommy Tallarico Studios, Inc.
Sound Designer
Joey Kuras
Music Composed by
Michael Giacchino and Chris Tilton
Themes by
Michael Giacchino
Conducted & Orchestrated by
Tim Simonec
Additional Orchestrations
Gordon Goodwin and Chris Tilton
Score Recorded & Mixed by
Dan Wallin
Score Recorded & Mixed at
Eastwood Scoring Stage
Score Music Editor
Alex Levy
Score Assistant
Chad Seiter
Orchestra Contractor
Reggie Wilson and Connie Boylan
Music Preparation by
Greg Nestor
Orchestra Performers
The Hollywood Studio Symphony
Special Thanks
Jack Sorensen
Pixar’s The Incredibles team
All of our family, friends and loved ones for their inspiration and support.
THQ Inc.
Senior Vice President Worldwide Marketing
Peter Dille
Director Global Brand Management
John Ardell
Senior Global Brand Manager
Trent Hershenson
Product Manager
Ali Bouda
Global Localization Manager
Amy Small
Director of Creative Services
Howard Liebeskind
Creative Services Manager
Kirk Somdal
Creative Services Coordinator
Melissa Donges
Director of Media Relations
Liz Pieri
Senior Media Relations Manager
Kristina Kirk
Media Relations Manager
Kathy Mendoza Bricaud
Video Production Manager
Christopher Folino
Video Production Coordinator
Melissa Rivas
Instruction Manual
David S J Hodgson
Packaging and Manual Design
Price Design Team
Quality Assurance
Director, Quality Assurance
Monica Vallejo
QA Manager
Mario Waibel
Michael Motoda
Test Supervisor
David Sapienza
PC Supervisor
Jim Krenz
Test Leads
Mark Wagman
Testers
Luis Arevalo
Jon Bunch
Patrick Cox
Patrick Huh
Giancarlo Ushella
QA Technicians
Richard Jones
David Wilson
Mastering Lab Technicians
Charles Batarse
Glen Peters
Anthony Dunnet
Thomas Arnold
Database Applications Engineer
Jason Roberts
Game Evaluation Team
Sean Heffron
Matt Elzie
Scott Frazier
THQ International
Director Global Brand Management
Michael Pattison
Senior Global Brand Manager
Jennifer Wyatt Ambler
Assistant Global Brand Manager
Sarah Nicholson
International Art Director
Till Enzmann
Internal Creative, DTP Operator
Anja Untiet
Detlef Tapper
Dirk Offenberg
Jens Spangenberg
Ramona Sackers
Ramona Stell
Director of Localization
Susanne Dieck
Localization Engineer
Bernd Kurtz
Marketing Director, UK
Richard Williams
UK Product Marketing Manager
Angela Bateman
UK PR Manager
Helen Jones
Marketing Director, Germany
Paul Ashcroft
Product Manager, Germany
Bettina Nonn
Head of PR, Germany
Georg Reckenthaeler
Marketing Director, Asia Pacific
Mike Kolodzinski
Senior Product Manager, Asia Pacific
Elizabeth Kotevska
PR Coordinator
Katherine Charles
Marketing Director, France
Sébastien WADOUX
Marketing Manager, France
Virginie Zerah
PR Manager, France
Jérôme Benzadon
Marketing Director, Spain
Pablo Camacho
Product Manager, Spain
Fermín García
PR Manager, Spain
Jorge Nicolás Vázquez
Marketing and Sales Director, Benelux
Jeroen Pompen
Country Manager, Korea
Sam Park
Operations Coordinator, Korea
Rachel Lee
Special Thanks
Kris Buccieri
Jenni Carlson
Roy Campbell
Miguel Canut
Brandy Carrillo
Ian Curran
Rory Donnelly
Chad Ellman
Brian Farrell
Deborah Fingerman
Germaine Gioia
Martin Good
Axel Herr
Dave Hoffman
Evan Icenbice
Jim Kennedy
David Kim
Lupe Ocaranza
Terri Schiek
Tiffany Ternan
John Trudeau
Fernando Velloso
PC/MAC VERSION DEVELOPED BY
Beenox, Inc.
Executive Producer
Dee Brown
Producer
Stéphane Brault
Chief Technology Officer
Sylvain Morel
Technical Lead
Sébastien Poirier
Programmers
Douglas Tanner
Martin Veilleux
Marie-Eve Tremblay
Installer Scripting
Mathieu St-Gelais
Quality Assurance
Marc-Antoine Jutras
Patrick Thellend
Pixar
Director
Brad Bird
Producer
John Walker
Script/Story Lead
Mark Andrews
Animator
Mike Venturini
Director of Marketing
Mary Conlin
Consumer Products Manager
Michele Spane
Project Manager, Interactive
Anne Moore
Project Manager, Production Assistant
Jonathan 'Jrod' Rodriguez
Consumer Products Artist
Ben Butcher
Special Thanks
Andy Dreyfus
Leeann Alameda
Angus MacLane
Disney Interactive
Associate Producer
Bob Quinn
Executive Producer
Rachel DiPaola
International Localization
Ann Marie Riccio
Alex Coward
Megumi Arai
Yasuhiro Nishimura
Stephan Gonizzi
Senior Marketing Manager
Rob Alvarez
Marketing Manager
Angela Adams
Featuring the Voice Talents of
Greg Ellis
Deena Freeman
Guy Hadley
Philip Lawrence
Richard McGonagle
Jon Olson
Rob Paulsen
John Ratzenberger
Isaac Singleton Jr.
Disney Character Voices
Voice Direction
Ben Hoppe and Renée Johnson
Production Management
Bryan Monroe
Recording Engineer
Randy Coppinger
Script Editor
Ben Hoppe
Production Support
Jen Horn
Technical Support
Ethan Friedericks
Special thanks to our 'Incredible' Disney Friends
Andrew Nigel Fisher
Barbara Gleason
Philippe Juton
Tamira Webster
Jacqueline Sandee Valle
-------------------------------------------
IX. THQ Inc. SOFTWARE LICENSE AGREEMENT
-------------------------------------------
THQ Inc. Software License Agreement
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15. GENERAL PROVISIONS. You may not use, copy, modify, sublicense, rent, sell, assign or transfer the rights or obligations granted to you in this Agreement, except as expressly provided in this Agreement. Any assignment in violation of this Agreement is void, except that you may transfer your Program to another person provided that person accepts the terms of this License Agreement. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable, and such decision shall not affect the enforceability of: (i) such provision under other circumstances, or (ii) the remaining provisions hereof under all circumstances. Company's failure to enforce at any time any of the provisions of this Agreement shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the right of any party to enforce each and every such provision thereafter. The express waiver by Company of any provision, condition or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement. Notwithstanding anything else in this Agreement, no default, delay or failure to perform on the part of Company shall be considered a breach of this Agreement if such default, delay or failure to perform is shown to be due to causes beyond the reasonable control of Company. This Agreement shall be governed by the laws of the State of California and the United States without regard to its conflicts of laws rules and you consent to the exclusive jurisdiction of the state and federal courts in Los Angeles County, California. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. This Agreement represents the complete agreement concerning this License Agreement between you and Company.
The Incredibles © 2005 Disney/Pixar. Licensed by THQ Inc. Developed by Heavy Iron Studios. Uses Bink Video. Copyright © 1997 – 2004 by RAD Game Tools, Inc. Portions of this Software are Copyright 1998 – 2004 Criterion Software LTD and its licensors. Beenox Studios and the Beenox logo are trademarks and/or registered trademarks of Beenox Inc. Mac is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. The “Built for Mac OS X” graphic is a trademark of Apple Computer, Inc., used under license. Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Heavy Iron Studios, THQ and their respective logos are trademarks and/or registered trademarks of THQ Inc. All rights reserved. All other trademarks, logos and copyrights are property of their respective owners.
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