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Star Wars™ DroidWorks™
Troubleshooting Guide
This troubleshooting guide has been included to provide you with information about Star Wars™ DroidWorks™, and to inform you of solutions to common problems that were encountered during the testing phase. In this guide you will find solutions to problems found while running the game in the Windows 95/98 Operating Systems.
NOTE: The instructions in this Troubleshooting Guide are written for Windows 95 unless stated otherwise.
Table of Contents
1. General Information
2. General Troubleshooting
3. Installation Issues
4. DirectX Setup Issues
5. Video Issues
6. Sound Issues
7. CDROM Drive Issues
8. Controller Device Issues
9. How to Contact Ubi Soft Entertainment Ltd.
1 General Information
Operating Systems Supported
To be able to run Star Wars DroidWorks, you must have Windows 95 as your operating system and your system must be 100% DirectX compatible. This program is Windows 98 compatible, but upon release of this game, Windows 98 had just released so we were unable to verify full compatibility with this operating system and all
hardware configurations. If you experience any problems when running DroidWorks in Windows 98, please check with the manufacturer of your video card and sound card to assure that you have the latest Windows 98 drivers for your computer hardware. MSDOS, Windows 3.1x, Windows NT 3.x, Windows NT 4.0 and OS/2 are not
supported. For more information on DirectX, see Section 4 of this Troubleshooting Guide.
Minimum Requirements
Computer: 100% Windows 95 DirectX compatible computer required.
Compatible with Windows 98.
Graphics Card: PCI Graphics card required.
CPU: Pentium 133 or faster required.
Memory: 16MB RAM required. 32MB recommended.
CDROM: Quad speed IDE or SCSI CDROM drive required.
Sound Card: 100% Windows 95/98 DirectX compatible 16bit sound card required.
Input Device: 100% Windows 95/98 compatible keyboard and mouse required.
DirectX: Microsoft DirectX 5.2 is included on this CD and must be installed to play
DroidWorks. Please refer to Installation Issues and DirectX Setup Issues
in this Troubleshooting Guide for more information about DirectX.
Note: Your system may require the "latest" DirectX drivers for your
particular hardware.
Installation: Normal installation requires 81.2 MB of free hard drive space. The minimum
installation size is 33.7 MB and the maximum size is 247.3 MB.
2 General Troubleshooting
Star Wars DroidWorks was designed to run under Windows 95 with DirectX 5.2. If the game unexpectedly freezes up, returns you to your desktop, or if you experience any other severe problems, you should try to properly exit Windows and reboot your computer. (As a rule, you should never turn off your computer while the hard drive is
active.) This will help to prevent possible problems related to the error that you have experienced. It is especially important to reboot your computer before trying any of the troubleshooting tips or before attempting to restart the game. Note: If your computer reboots into Safe Mode, go to Shut Down Windows and choose Restart the
Computer. This will put you back into Windows 95's normal perating mode. If this does not correct he problem, we recommend that you uninstall DroidWorks and then reinstall the game.
I Can't Launch the Game. What Do I Do Now?
Please check DirectX Setup Issues (Section 4) in this Troubleshooting Guide to see if your computer hardware is compatible with DirectX 5.2.
You may not have enough free space on your hard drive for DroidWorks to run. Check to see how much room is left on the drive. Windows needs free space on the hard drive for a swap file. It is recommended that you have an additional 20 MB of free space available for the Windows swap file.
Do you have any other applications running, such as memory managers, screen savers, or virus protection programs? Any of these may interfere with DroidWorks. Please refer to General Information (Section 1) for more information.
The DroidWorks CD may be dirty or scratched or the CDROM drive may be having trouble reading the CD. Please check CDROM Drive Issues (Section 7).
If the letter of your CDROM drive changes after installing DroidWorks, you will need to uninstall the game and reinstall it with the new drive letter.
What Should I Do if my Computer Goes to a Black Screen or Locks Up?
If you end up at a black screen, please press ESC, SPACE BAR, and ENTER before trying anything else. If this fails, press CTRLALTDEL and choose END TASK on DroidWorks, which will take you back to the desktop. If you do not see the dialogue box after pressing CTRLALTDEL, hit ENTER twice and this should take you back to
the desktop. Then restart your computer and try running the game again.
Why Do I Keep Getting Static Bursts In DroidWorks?
Your sound card may not be fully DirectX compatible. Please look at DirectX Setup Issues (Section 4) in this Troubleshooting Guide for information about how to check for DirectX Certification.
Your volume may be turned up too loud in Windows.
You may need to update the drivers for your sound card.
Please consult Sound Issues (Section 7) in this Troubleshooting Guide for more information.
Connecting to the Internet
There is a button in the InDex section of DroidWorks which connects you to the Lucas Learning web site. This feature will not work unless you are already connected to an Internet service provider (ISP) or have your browser configured to connect to the Internet as necessary. If you would like to disable the InDex's Internet feature, you
must do so during the installation of DroidWorks. Once disabled, you will need to reinstall DroidWorks to enable the feature again.
NOTE: After connecting to our web site, you must click on the DroidWorks button on the task bar to return to the game.
Because of the great variety of Internet configurations possible, you may experience problems connecting to the Internet through the InDex on some systems. If this occurs, we recommend that you launch your web browser and type in the address manually.
To do this, start your web browser as you normally would. When you have successfully connected to the Internet, enter the following URL address: www.lucaslearning.com/droidworks/access/index.html
This is the same result as if the InDex had connected you automatically.
Other Programs Running While Playing DroidWorks
Generally, we have found that it is not a good idea to have any other programs running while playing DroidWorks. Various video, sound, or memory problems may occur if other programs are running, including screen savers and virusdetection utilities. This includes items which start from your StartUp folder, which were added to load
programs automatically when Windows is started, such as the Microsoft Office Toolbar. Some of these programs display icons on your taskbar. If you have icons on your taskbar, rightclick on each of them and select the option to disable, unload, or close them before playing DroidWorks. The next time you start your computer, StartUp
items will load once more and the icons will return. If you cannot disable them from the taskbar and you experience problems playing DroidWorks, you may want to remove the program shortcuts from the StartUp folder. For information about how to do this, please consult Windows Help. Please turn off any active screen savers while
playing DroidWorks, as they may interrupt the game and cause problems.
Memory Managers
If you are running DOS or Windows 3.1x memory managers, such as EMM386.EXE or QEMM, you may experience problems when running DroidWorks. Both DroidWorks and Windows 95 are protected mode programs and may have problems running with these memory managers loaded. We do not recommend making any changes to
your system without first contacting your computer manufacturer about the configuration of your computer.
Power Management
If your computer is equipped with a Power Management Feature, you may want to disable it as the monitor may go to sleep while you are playing. Please consult your computer's documentation or the manufacturer for assistance in doing this.
Desktop Colour Palette and Resolution
We recommend that you set your desktop to 256 or High Color (16 bit) color and 640x480 or 800x600 when playing DroidWorks. You may experience problems in the game when the desktop is set to a higher setting.
3 Installation Issues
Installing DroidWorks
Please check your available hard drive space before installation. If you have too little free space on your hard drive after installation, you may be unable to start the game. It is recommended that you have an additional 20 MB of free space available for the Windows swap file. Too little space on a hard drive could also affect Windows 95,
which needs room for its swap file. It can also affect other applications, such as word processors that need room to spool print jobs.
Normal installation requires 81.2 MB of free hard drive space and installs to the default directory, which is C:\Program Files\Lucas Learning\Star Wars DroidWorks. Custom Installation allows you to select a different directory location to install DroidWorks and to choose between three install sizes. The minimum installation size is 33.7 MB,
normal install size is 81.2 MB and the maximum installation size is 247.3 MB.
We recommend that you do not install DroidWorks on a network drive.
Installing DirectX 5.2
During installation, DroidWorks will prompt you to install DirectX 5.2 if it is not already installed on your system. If you are not prompted to Install DirectX 5.2 and experience any problems while playing DroidWorks, we recommend that you reinstall DirectX. You can do this by selecting Install DirectX 5.2 from the DroidWorks launcher menu.
Microsoft's DirectX is an application that allows DroidWorks to have instant access to your system hardware in the Windows 95 environment. This will help DroidWorks take advantage of advances in video and sound. For more information, please consult DirectX Setup Issues (Section 4) in this Troubleshooting Guide.
Adding the Sound Recorder and Volume Control
The Sound Recorder and Volume Control are necessary components of Windows 95 when using DirectX 5.2. If they were not installed when Windows 95 was set up, you will want to add them before installing DroidWorks. DirectX will ask for the Windows 95 CD during installation if it does not find these components, which may cause the
DirectX installation to be incomplete. You will need your Windows 95 CD to add them to your system:
Go to the Start button on your taskbar.
Choose Settings.
Choose Control Panel.
Doubleclick on Add/Remove Programs.
Click on the Windows Setup tab.
Scroll down to Multimedia and select Details.
Check the boxes next to Sound Recorder and Volume Control.
Click OK, then OK again to close both of these windows. You will be prompted for your Windows 95 CD.
When these steps are complete, you may continue with the installation of DirectX 5.2.
Note: It is always a good idea to check and write down what sound and video hardware you have in your computer before installing DirectX. For more information, please consult DirectX Setup Issues (Section 4) for more information.
What if the Game's Launcher Does Not Respond after Installing?
The launcher may not be receiving the data that it needs from the CDROM drive.
Your computer's hardware may be set up incorrectly in Windows 95.
There may be a conflict in your system resources.
Your CDROM drive may have stopped responding.
This may be due to a scratched or dirty CD.
You may have your CDROM or hard drive running in MSDOS Compatibility Mode
Please consult CDROM Drive Issues (Section 7) in this Troubleshooting Guide for more information.
Uninstall Warning
When you uninstall DroidWorks, you may receive a warning stating that the uninstaller may not have removed everything. Here are a few reasons why you may see this message:
If you not running uninstall from the launcher, the uninstaller may leave the Player directory.
You have other Lucas Learning Ltd. games on your computer. The Lucas Learning directory will not be removed from your computer because the other Lucas Learning Ltd. games are stored here.
You may have added files to the directory. In this case, the uninstaller will not remove the folder.
Can I Move the DroidWorks Folder After I Install?
If you wish to move DroidWorks to a new directory, uninstall first, then reinstall to the new desired location. Simply moving DroidWorks folder may cause DroidWorks to stop working. If you have built any droids, you will need to move the Player folder from the previous installation directory to the new location where you install DroidWorks.
4 DirectX Setup Issues
DroidWorks needs to have DirectX 5.2 installed to run. During the installation of DroidWorks, you will be prompted to install DirectX 5.2 if it is not already installed on your system. Microsoft's DirectX is an application that allows seamless access to your system's hardware features in the Windows environment. WARNING: Once you have
installed DirectX, it is not asily removed from your system.
DirectX 5.2 Installation
During the installation of DirectX 5.2, you may be asked to insert your original Windows 95 installation disc. This will happen if certain components of Windows 95 that are needed by DirectX were not fully installed during your initial Windows 95 installation. We recommend that you install these components before the installation of DirectX
5.2. Please refer to Installation Issues (Section 3) for information about how to add these components.
Write Down your Original System Configuration
It is always a good idea to check and write down what sound and video hardware you have in your computer before installing DirectX. To do this:
Right click on the My Computer icon on your desktop.
Choose Properties.
Click on the Device Manager tab.
Look at Display Adapters and Sound, Video, and Game Controllers. Write down your hardware devices in case you have to manually restore your video or sound card drivers.
How to Check Your System for DirectX Compatibility and Certification
After you have installed DroidWorks and DirectX, to determine whether your hardware is certified:
Click on Readme & Troubleshooting from the Launcher menu.
Click on Install DirectX 5.2.
Click on Install Now. This will take you to the DirectX Setup screen.
Look at the lines that describe your computer's components.
If they say "Certified," then your drivers are DirectX certified and the game should run fine.
If they have only the version numbers with nothing after that or a blank line, then they are supported, but not yet certified by Microsoft and may have problems.
If they say "No Hardware Support" after any of the components, you will need to update the appropriate driver so that your system is fully DirectX certified. The manufacturer should be able to provide you with instructions for updating your drivers and information regarding DirectX certification.
Changing your Computer's Hardware
If you change the video or sound card in your computer, make sure that you reinstall DirectX so that it can install the necessary drivers for your new hardware. To do this:
Click on Readme & Troubleshooting from the Launcher menu.
Click on Install DirectX 5.2.
Click on Install Now. This will take you to the DirectX Setup screen.
Click on Reinstall DirectX. This will reinstall DirectX on your computer.
Click on OK when the installer asks you to reboot your computer.
Note: Some programs that were made for earlier versions of DirectX may not work with this version.
Technical Overview of DirectX
The DirectX platform provides an environment that allows developers to use a standardised format when programming a game, thus making it accessible to a wide variety of hardware features. Prior to DirectX, developers were forced to write hardwarespecific code (with a specific driver for each different piece of hardware). DirectX is a
library provided by Microsoft to sit in the operating system and provide game programmers with seamless access to all of the hardware features available today. The DirectX library is divided into 5 main sections: DirectDraw, Direct3D, DirectSound, DirectInput, and DirectPlay.
DirectDraw
Provides access to video hardware for 2D graphics, allowing the use of the full range of resolutions and color depths provided by modern hardware. DirectDraw also improves performance of some 2D graphics functions by allowing video acceleration in hardware.
Direct3D
DroidWorks is not a 3D game and does not have 3D support, but just in case you still want to know, Direct3D sits on top of DirectDraw and provides access to hardware 3D acceleration if it is available. Direct3D is designed to work with the full range of 3D cards on the market, giving a smooth interface to your 3D hardware. Using Direct3D
with your 3D accelerator can provide tremendous speed improvements as well as better image quality, all at higher resolutions.
DirectSound
Provides access to the audio hardware on the system, allowing for the full features of the audio hardware to be used (such as 3D sound). As with the other components, DirectSound is a seamless way to write directly to your sound hardware.
DirectInput
DroidWorks does not use this feature of DirectX, but just so you know, DirectInput provides a means for the programmer to make use of the large variety of input devices on the market from mice, keyboards and joysticks to gamepads and beyond. It also allows programmers to use some of the later advanced features in some hardware.
DirectPlay
DroidWorks does not use this feature of DirectX, but just so you know, this is the multiplayer gaming module in DirectX which provides seamless access to networking functionality for gaming. DirectPlay supports direct serial connections, modem play, LAN play and Internet Play. DirectPlay also supports thirdparty online gaming services
by allowing them to develop their own DirectPlay drivers for use with games that support DirectPlay.
Since DirectX is relatively new in the computer world, we have found that some older systems may contain hardware that may not be fully DirectX compatible. For optimum performance in DroidWorks, your system must fully support DirectX. Fortunately, many hardware manufacturers are releasing updated drivers. If you are unsure
whether or not your system will support DirectX, please contact the manufacturer of your system for more information.
DirectX Driver Issues
We suggest using the DirectX 5.2 drivers that are recommended during the installation of DirectX unless newer drivers are available for your hardware or you experience problems after installing DirectX. The only time that this doesn't apply is when the section that pertains to your hardware specifically tells you to use a different driver than
suggested. This is particularly true for video card drivers.
Effects of Video Card Driver Installation by DirectX
When DirectX is being installed, some video card utilities may be disabled, such as Diamond Multimedia's InControl Tools, STB Vision95, or Creative Labs Graphics Control utilities. You will no longer be able to access them through their taskbar icon and the options for changing your video properties may change back to stock Windows
95 options. DirectX may not recommend changing the driver for your card at all because you may be using these utilities to customise your desktop display and removing them may have adverse effects on your computer.
Restoring Original Video Drivers through DirectX Setup
If you need to restore your original video card driver through DirectX Setup:
Click on Readme & Troubleshooting from the game's Launcher menu.
Click on Install DirectX 5.2.
Click on Install Now. This will take you to the DirectX Setup screen.
Click on Restore Display Drivers. This will restore the previously installed drivers on your computer. Note: This will only work if you have only installed DirectX once.
Click on OK when the installer asks you to reboot your computer.
Restoring Original Video Drivers through Windows 95
If you need to restore your original video card driver through Windows 95, follow the instructions below. These steps may vary if you are using any version of Windows 95 other than the original.
Rightclick on the desktop.
Choose Properties from the popdown menu.
Click on the Settings tab.
Click on Change Display Type… This choice is not available if you are using the second release of Windows 95.
If you are using the second release of Windows 95, click on Advanced Properties.
Click on Change… in the Adapter Type section.
Choose your original video card or the name of the chipset from the list.
If the correct video card or chipset is not an option in Show Compatible Devices, click on Show All Devices, scroll through the list of Manufacturers, click on the correct one, then click on the name of your card or chipset.
When your computer prompts you to restart, click on Yes.
5 Video Issues
This section of the Troubleshooting Guide will provide you with information on problems encountered with video cards while playing DroidWorks while using your video card.
General Information and Troubleshooting Tips
DirectX Compatibility
To play DroidWorks, your video card must be 100% DirectX compatible. If you do not know if your video card is DirectX compatible, please consult DirectX Setup Issues (Section 4) in this Troubleshooting Guide for information about how to check for DirectDraw compatibility or if you encounter problems with your graphics card after
installing DirectX.
NonDirectX Supported Video Card Problems
If your video card is not 100% DirectX compatible, you may encounter any of the following problems:
DirectX may identify your card incorrectly and install the incorrect driver for your card.
Black Screen: Your screen may go black but the sound and music will continue to play.
Corrupted Graphics: You might see horizontal or diagonal lines over the screen.
Flashing Graphics: You may see flashing corrupted graphics on the screen.
Strange Colours: Your video card may display the colours incorrectly.
Slow Graphics: The gameplay may be slow or pause.
Double Vision: Have you ever worn 3D glasses that didn't work quite right?
Your game may crash to the desktop when trying to start DroidWorks.
If you have encountered any of these problems, check with your video card manufacturer for updated drivers or part three of this section for information on specific video cards.
Setting Up Your Monitor
If you experience any video problems or are not able to get all of the resolutions that your video card supports, you should make sure that your monitor is set up correctly in the display control panel. If you are using the original version of Windows 95:
Rightclick on the desktop.
Choose Properties from the popdown menu.
Click on the Settings tab.
Click on Change Display Type…
Click on Change… in the Monitor Type section.
Choose your monitor from the list.
If the correct monitor is not an option in Show Compatible Devices, click on Show All Devices, scroll through the list of manufacturers, click on the correct one, then click on the name of your monitor.
If you are using the second version of Windows 95 (OSR2):
Rightclick on the desktop.
Choose Properties from the popdown menu.
Click on the Settings tab.
Click on Advanced Properties…
Click on the Monitor tab.
Click on Change… in the Monitor Type section.
Choose your monitor from the list.
If the correct monitor is not an option in Show Compatible Devices, click on Show All Devices, scroll through the list of manufacturers, click on the correct one, then click on the name of your monitor.
Specific Video Card Issues
Important Note
Unless otherwise noted for your video card, we recommend that you follow DirectX 5.2's recommendations for replacing or not replacing the drivers for the card.
Creative Labs Graphics Blaster MA302
When using the drivers that shipped with this card, the windows 95 mouse cursor may appear on screen in addition to the game cursor. Driver version 1.03 (MA302W95.exe) corrects this problem. You can download this driver from the Creative Labs website at http://www.creaf.com.
Diamond Stealth 2000
When using the drivers that shipped with this card, you may encounter a black screen lockup when attempting to launch the game. Driver version 4.10.01.0069 corrects this problem. You can download this driver from the Diamond website at http://www.diamondmm.com.
Hercules Graphite Terminator Pro
When using this card with driver version 4.02, you may see graphic corruption at the tip of the mouse pointer. To fix this, you can change from the cards driver to the chipset (S3 Vision968) driver by going against the DirectX recommendation and installing the DirectX driver.
STB Lightspeed
When using the drivers that shipped with this card, you may encounter black cursors around your mouse cursor. We recommend that you download driver version 1.24b, from the STB website to correct this problem. The address is http://www.stb.com.
6 Sound Issues
DirectX Compatibility
Consult DirectX Setup Issues (Section 4) in this Troubleshooting Guide for information about how to check to see if your sound card is DirectX compatible. If it is not, check with your hardware manufacturer for updated drivers.
No Sound in DroidWorks Launcher
The game's Launcher may occasionally have no sound. When this happens, it usually affects the rest of the game. Windows may still be using your sound card from the last application you were running. Rebooting the computer should correct this. If rebooting does not correct this, your sound card may not be set up correctly in Windows.
Please check the rest of this section to see how to check and see if your sound card is working correctly.
Note: If the Media Player is not installed, some of the following instructions will not work. If you want to add it, please consult Windows Help for assistance. Just type Media Player in the index section and follow the directions provided by Windows.
Volume Levels in DroidWorks
If you find that the music levels are too loud or too quiet and are unable to change the volume through DroidWorks options menu, then you may adjust these levels using the Windows Volume Control icon. Use the ALT + TAB keys to go to the desktop, then doubleclick on the speaker icon in the corner of the taskbar. If you do not have the
Volume Control icon on your taskbar, follow these steps to adjust the volume:
Click on the Start button on your taskbar.
Choose Programs.
Choose Accessories.
Choose Multimedia.
Choose Volume Control.
Turn the wave setting ON by deselecting the MUTE box or turning up the volume in the wave setting.
Special Volume Control Programs
The sound card manufacturers may have proprietary volume control software that must be set separately from the Windows Volume Control program. Please see your hardware manuals for more information.
Powered or Amplified Speakers
If you have powered speakers and have both lineout and speakerout jacks on your sound card, try plugging your speakers into the lineout jack. Most sound card's speakerout jack have an amplified signal and may cause static or popping on your amplified speakers. Switching to your lineout jack may greatly improve the sound quality.
General Sound Card Troubleshooting
If your sound card is not set up correctly in Windows 95, not 100% DirectX or Windows 95 compatible, or you have a resource conflict, these sound problems may occur:
You may hear static.
You may hear stuttering, especially as someone starts speaking.
There may be no sound.
The sound may drop out.
You may experience a clicking or crackling sound.
The game may not run.
Here are a few things to do to get your sound working in DroidWorks:
First make sure that your sound card is set up correctly in Windows 95. Then use the Windows 95 Media Player to test a sound. To do this:
Click on the Start button on your taskbar.
Choose Programs.
Choose Accessories.
Choose Multimedia.
Choose Media Player.
Go to the File menu.
Choose Open... and choose a sound to test. Please be sure to choose Files of type: Sound (*.wav).
Wave Settings
Make sure that the wave setting is turned ON. To do this:
Doubleclick on the Volume Control icon on your taskbar.
Turn the wave setting ON by deselecting the MUTE box or turning up the volume in the wave setting.
Error: This Device is in Use by Another Application
If you receive this error, it is most likely due to another program using your sound card resources. To correct this, make sure to close all programs before attempting to run DroidWorks. Please check General Troubleshooting (Section 2) for more information.
Dirty or Scratched CD
A dirty or scratched CD can cause many sound problems. Ensure that your CD is clean and free of smudges and fingerprints. First try cleaning your CD, wiping it gently with a soft cloth, moving in smooth strokes from the centre hub to the outer edge of the CD.
Specific Sound Cards
Aztech Sound Galaxy Washington 16
You may experience occasional bursts of static while you are playing DroidWorks. Please download the newest drivers from Aztech. This may fix the problem. Aztech's web address is http://www.aztechca.com.
Creative Labs AWE64
When using this card, if DroidWorks appears to be pausing or skipping, with the sound cutting in and out, you may have Full Duplex disabled for the card. Enabling Full Sound Duplex operation will correct this problem. To do this:
Rightclick on the My Computer icon.
Select Properties from the popdown menu.
Click on the Device Manager tab.
Click on Sound, Video, and Game Controllers.
Click on AWE64 16bit Audio.
Click on Properties.
Click on Settings.
Click on Restore Defaults.
Ensoniq Soundscape
If the game locks up, you are probably using a driver that is not supported by DirectX. The driver named SSIWIZ95 corrects this problem. The Ensoniq web address is http://www.ensoniq.com. You may not be able to adjust the music volume in DroidWorks while using this card. To adjust the music volume, go to the Windows Volume
Control and adjust the CD volume there. If the CD/Aux Balance is not available, go to Properties under the Options menu and select it under Show the Following Volume Controls. This may also correct any static problems that you have with this card. Set all of the Volume settings to the middle if you experience static in the game.
Soundcards with the OPTi 925 and 931 Chipsets
When using a card with either of these chipsets, you may experience the following problems:
May occasionally have long, loud bursts of static.
You may randomly hear a scratchy sound.
Please check OPTi's website at http://www.opti.com for updated drivers for these cards.
Sonic Vibes
When using the S3 Sonic Vibes, the volume levels may be louder in one area of the game than another.
If you are unable to resolve sound problems through this troubleshooting guide, please contact your hardware manufacturer for updated DirectX drivers.
7 CDROM Drive Issues
Your CDROM drive is not affected by DirectX, but if you are having problems like slow game play, stuttering voices, slow graphics, or the game just slowly stops altogether, your CDROM may not meet the minimum requirements to run DroidWorks.
Long Delays while CD Loads Game or Cutscenes
If you are getting long delays while the CD loads DroidWorks game or its cutscenes:
Your CDROM is having problems loading all of the data needed to run.
Your CDROM may not meet the minimum requirements to run DroidWorks.
Your CDROM drive may be getting old or out of alignment.
Fast CDROM Drive Issues
When using a fast CDROM drive, such as a 16X or 24X drive, the drive may spin down and you may experience long pauses when they spin back up to read data.
CDROM Access Error
A blue screen CDROM access error might be a symptom of one of these problems:
Dirty or scratched CD.
Removal of the CD from the computer while DroidWorks was running or paused.
A CDROM drive having trouble reading the disc.
CDROM drives spinning up.
First, check your CD for any dirt, fingerprints, smudges or scratches. To clean your CD, wipe it gently with a soft cloth, moving in smooth strokes from the centre hub to the outer edge of the
CD. If your CD looks fine, replace it in the drive and see if you have this problem again. If you are still having problems, you may have a bad copy of the disc, a CDROM drive that is having trouble running the game, or your CDROM is not properly installed in Windows.
Trouble Accessing Files
If you are having trouble accessing or using files on the CDROM or your hard drive, your drives may be running in MSDOS Compatibility Mode. To check this:
Right click on the My Computer icon on your desktop.
Choose Properties from the popdown menu.
Click on Performance.
Look at File System.
It should say 32bit. If this field states that any of your drives are using MSDOS Compatibility Mode, your drives are not configured properly to run under Windows 95. This mode will greatly decrease the performance of your computer, and may not allow you to access programs that are written for 32bit file access only.
This issue may be caused by:
IDE or SCSI interfaces that are not properly set up under Windows 95.
Inappropriate drivers for IDE or SCSI hardware.
Proprietary CDROM drives.
Computers that do not support LBA (Logical Block Addressing) modes except through software, such as Dynamic Drive Overlay, which allows the computer to see the whole capacity of large hard drives.
Software Viruses, such as the MYB virus.
8 Controller Device Issues
Keyboard Issues
Users of compact keyboards, such as those found on laptop systems or those used for ergonomic reasons, may experience some problems using the default set of keyboard commands.
Keyboard Limitations
Some keyboards may have limitations in the game. You may be unable to use multiple keys simultaneously. If you are pressing two keys at the same time, only one key will register the action that you chose.
Microsoft Game Device Profiler
On some computers, running the Microsoft Game Device Profiler while playing DroidWorks may cause the screen to be corrupted in the game. If you experience this problem, we recommend that you disable the profiler before playing DroidWorks. Just right click on the Profiler icon on your taskbar and choose disable before starting the
game.
9 How to Contact Ubi Soft Entertainment Ltd.
Please see the ReadMe.txt file on the CD for latebreaking news and help.
Ubi Soft Entertainment has set up a variety of services to provide you with information about our latest games, hint and gameplay assistance, and technical support.
Hints
Hints and tips will be provided at regular intervals on the Ubi Soft website at www.ubisoft.co.uk.
Where to Find Us Online
Visit the Ubi Soft Entertainment web site at www.ubisoft.co.uk for the latest information and updates on our latest products. From there, you will also have the option to receive online technical support through the Help Me, ObiWan Kenobi… page or browse technical documents.
Help Me, ObiWan Kenobi…
We are proud to feature the Help Me, ObiWan Kenobi... online help page, which is available in the Technical Support section of the Lucas Learning web site at www.lucaslearning.com. Here, ObiWan offers interactive solutions to technical issues based on information you provide. ObiWan offers technical support 24 hours a day, seven
days a week.
Technical Support Phone Number
This number is for technical assistance only. Hints will not be given out over the Technical Support line. Also, when contacting us, please be sure to specify which type of computer (IBMPC or Macintosh) you are using.
If you need technical assistance, please don't hesitate to contact us after reading the Troubleshooting Guide and the ReadMe.txt file. For your convenience, if you cannot get through to a representative by phone and you have access to a fax machine or any of our online areas, please consider contacting us through one of these alternate
means.
When contacting us, please be sure to provide us with as much information as possible. Make sure to note the exact type of hardware that you are using in your system, including: your version of Windows, your sound card, CDROM drive, amount of RAM present, speed and manufacturer of your processor, and the specific type of
modem that you are using (for questions involving the Internet). If your computer is a Macintosh, please be sure to note the specific model number of your system, and the version of the MacOS you are using. Also, make sure to include the title and version of the game, and a detailed description of the problem.
You can reach our Technical Support department by calling 01819449000. We are available to help you MondayFriday from 9:30 a.m.5:30 p.m. (Greenwich Meantime).
Technical Support Fax
For your convenience, we also offer the option of faxing your technical questions to 01819449300. Please be sure to include all the information about your computer and problem, as requested above.
When sending us a fax, please include your name, return fax number with the area code, and a voice phone number so we can contact you if we experience any problems when trying to fax you back.
Technical Support Mailing Address
Ubi Soft Entertainment Ltd.
Vantage House
1 Weir Road
Wimbledon
London
SW19 8UX
Attn: Product Support
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