Worms 3D – Windows Readme – English

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                       W O R M S   3 D (TM)

                     ************************

                IMPORTANT LAST MINUTE INFORMATION
            Sold Out Software ReadMe V.2.5.7.2 ENGLISH


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**NOTE**
For further help and information please refer to the Sold Out 
HelpBox, which is on the Sold Out Installer. To open the 
HelpBox, click on the <?> icon on the left-hand side of the Sold 
Out installer's screen.

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Contained in this 'ReadMe' file:

1. Sold-Out Software quick reference guide
2. About Adobe Reader.
3. Instructions for installing the software.
4. Instructions for loading the software.
5. Last Minute Information & FAQ's
6. Troubleshooting.
7. Product Support

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           1.  SOLD OUT SOFTWARE QUICK REFERENCE GUIDE

         ***********************************************


Loading computer games can sometimes be a daunting task. We here 
at Sold Out Software try to make the installation of our games 
as quick, simple and effortless as possible. To aid yourself in 
the installation of this piece of software it is helpful that you
have at hand certain bits of information regarding your 
system set-up.

1. The drive letters associated with your machine: 

All computers have letters assigned to different drives. By 
default your 'floppy' drive will have the letter A:\ assigned to 
it, your hard drive will be C:\ and your CD-ROM will be lettered 
D:\. If, let's say, you have more than one hard Drive then it is 
most likely that the second hard drive would be D:\ and your 
CD-ROM would have E:\ assigned to it.

To avoid confusion, it is recommended that you familiarise 
yourself with the letters assigned to your computer's drives 
before trying to install your game. To do this, click on the 
'My Computer' icon on your Windows desktop with your right 
mouse button and then select 'Explore' with the left mouse 
button. The left-hand window will contain all your drives and 
applicable letters.

2. When we specify 'default directory' it means the directory 
and drive that the game installation has been pre-set to install
to. You may change the installation directory if, let's say, all 
games are installed to a directory called 'Games' on 
your system.


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          2.  ADOBE READER AND YOUR ELECTRONIC MANUAL

        ***********************************************


We have provided an electronic manual for this product. 
This manual is in a PDF format, which requires Adobe Reader 
to view the file. We have provided you with Adobe Reader for 
Windows. 

Once you have successfully installed Adobe Reader you can 
open the electronic manual PDF file, which is located on your 
CD-ROM and called MANUAL. 
Use the scroll bar to browse through the pages (for full 
instructions on Adobe Reader use the on-line guide from the 
Help menu). 

You are free to distribute Adobe Reader but you must follow to 
Adobe's License Agreement and proprietary notices that 
are contained in the Reader installer program. For further 
information see the README file within the SONOW\ACROBAT folder 
on your CD-ROM.


Adobe Reader
------------
To manually install Adobe Reader you should do the 
following:

1. Insert Disc 1 in your CD-ROM drive.
2. Go to the 'Start' button on your Windows taskbar,
3. Select 'Run',
4. Type:   
        D:\SONOW\ACROBAT\SETUP.EXE
       (Assuming that the letter of your CD-ROM drive is D:)
5. Click 'OK'.

Manual
------
To view the manual you should do the following:

1. Insert Disc 1 in your CD-ROM drive.
2. Go to the 'Start' button on your Windows taskbar,
3. Select 'Run',
4. Type: 
        D:\MANUAL.PDF
       (Assuming that the letter of your CD-ROM drive is D:)
5. Click 'OK'.

Or simply open the manual by clicking the 'View Manual' 
button on our installer.

(Scroll down to section 3 for details on how to launch 
the Sold Out installer)


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                   3.  INSTALLING WORMS 3D(TM)

                 *******************************


The following is the complete step-by-step loading instructions 
for WORMS 3D(TM).


1.  Insert the 'WORMS 3D(TM)' CD 1 in your CD-Rom drive.
2.  The Autorun should automatically launch the Sold Out 
    installer, if it does not come up then follow these 
    instructions:

    Click 'START' on your Windows taskbar,
    Select 'RUN' and then type:  
            D:\SETUP.NOW.EXE
           (Where D: represents the letter of your CD-ROM drive)
    Click OK.

    If you still cannot see the Sold Out installer then please 
    refer to Section 6 (Troubleshooting) later in this file.

3.  Click on the 'Install Game' button.
4.  Read through the licence agreement and if you accept the
    terms, click on 'I ACCEPT', then click 'Next'.
5.  Select your language and click 'OK' to continue.
6.  At the Welcome screen click 'Next' to continue.
7.  At the License Agreement click 'Yes' to continue.
8.  Click 'Next' to accept the default location for the game
    (recommended) or click 'Browse' to select your own
    location.
9.  Click 'Next' to accept the default program folder 
    (recommended) or select a different folder from the list and 
    then click 'Next'.
10. Please wait while the game files are now copied to your 
    machine. When prompted please insert required Disc, click 
    'OK' and follow the on-screen instructions.
11. Click 'Next' to install an icon on your desktop.
12. If you wish to install GameSpy Arcade (for online play)
    select 'Next' otherwise select 'No' (recommended) and 'Next'.
13. Select your options and click 'Finish' to complete the
    installation.
14. If you have installed DirectX, you will need to restart your
    PC before running the game.


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                   4.  LOADING WORMS 3D(TM)

                 ****************************

Go to the 'Start' button on your Windows taskbar,

Select - 'Programs' or 'All Programs' (XP users), 
Select - 'Team17',
Select - 'Worms 3D',
Then click - 'Worms 3D'. 

You will be ready to play the game.



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               5.  LAST MINUTE INFORMATION & FAQ's

             ***************************************


Installation Issues
===================

Why can't I get the game to install and play on Windows 95 or 
Windows NT?

Worms 3D has been developed specifically for 
Windows 98/Me/2000/XP. It is not recommended to attempt an 
installation under Windows 95/NT as they are not supported.


Is it possible to install and play the game on Windows XP 64-Bit
Edition?

Whilst Worms 3D should install and run under this particular 
platform the game has not been extensively tested. We cannot 
guarantee usage within this particular environment.


Why do I get an 'Incompatible Version of RPC Stub' error during
installation?

This problem may be related to an incompatible DLL version 
being detected on your system. Check 
http://support.installshield.com for further information and 
solutions to this particular problem.


How do I manually delete registry key entries from a corrupted 
installation?

If you are having problems reinstalling the product (due to 
legacy registry keys after a corrupted installation) in isolated
cases you may have to remove the entries manually. This problem 
may also prevent an install removal due to a Worms 3D entry 
being unavailable within the Add/Remove Programs section of the 
Windows Control Panel. The error can typically happen due to a 
system crash occurrence during an earlier installation rendering
an inability to remove some game portions successfully 
(preventing a reinstall).

Please note that if you are unsure how to achieve this do not 
manually delete any registry key items. You may severely damage 
Windows or installed applications and in extreme cases make your
system totally unusable. In order to achieve manual deletion you
will have to utilise the Windows Registry Editor.

- Select start and then Run…
- Type regedit in the Open: box and select OK
- Select HKEY_LOCAL_MACHINE and then Software
- Select Team17 and delete the Worms 3D registry key
- Select Team17 Software Ltd and delete the Worms 3D registry 
  key

You may also have to manually delete InstallShield temporary 
setup files to allow a successful game reinstall. Please take 
extreme care when attempting folder removal.

- Select C:\ and then Program Files
- Select Tools and then Folder Options…
- Select View and then Advanced Settings
- Enable Show hidden files and folders and select OK
- Select InstallShield Installation Information
- Delete folder entry {8874FD36-7C9D-4573-8956-E368D6753D90}
- Run the setup.exe file located within the actual folder if you
  wish to confirm the entry is for Worms 3D prior to deletion


Game Issues
===========

Why do I get a 'Please insert the Worms 3D CD 1' message when 
attempting to play?

Please ensure that you have CD 1 correctly inserted and 
accessible within your system. If your system has more than one
CD-ROM drive installed insert the disc in the other drive and 
re-run the game. Please note that it will not be possible to run
the game with CD 2 inserted.


I am trying to play and all I get is a 'VXD' error, why is this 
happening?

If launch problems occur with virtual drivers (VXD's) it may 
relate to the following.

- Your primary hard disk (C:\) may be low on free space.
- If a device related error occurs you may require a specific 
  driver update.


Must I complete all training sections before progressing on to 
missions?

It is possible to play missions without completing the training
section. Please remember if you wish to unlock 100% of game 
items you must complete the training section.


Is it possible to create and input my own individual worm 
skins/clothes?

It is not possible to create and input your own individual worm 
skins into the game.


I want to turn blood effects on just like in the 2D version, is 
this possible?

There is no option to turn on blood effects nor are there any 
plans to implement such.


My start icon is greyed out when playing between rounds, why is 
this?

This is directly related to utilising a pre-rendered landscape
for your game as opposed to a randomly generated one. To enable 
the highlight on the start icon in order to play the next round 
generate a random landscape and then reselect the custom one.


Is it possible to perform a replay of a shot within the game?

Due to the complex nature of Worms 3D engine mechanics and 
physics coupled with memory requirements, it is not possible to 
perform a replay of a shot within the game.


When I play the game it will crash when FMV is played, how can I
solve this?

If you have background programs running, there may be conflicts
when an FMV sequence is played. It is recommended that you close
all other PC programs prior to playing the game.


Why is there no bounce option for grenade type weapons?

During the development of the game it was decided that the 
bounce setting option was unnecessary when playing in 3D and it 
was subsequently removed.


Why don't flames burn down the landscape like in the 2D version?

This is due to memory requirements for the Worms 3D environment 
and it will not be possible for flames to perform this 
particular function and cause land deformation. Flames also 
dissipate more quickly than within the 2D version.


Why does the game not run when I press play on the game 
launcher?

In severely isolated cases this may be related to an 
incompatibility with the SecuROM disc protection system that is 
incorporated within the game. Please note that problems such as 
these are an extremely rare occurrence as this protection method
is the most compatible on the market (with a rate of > 99.9%) 
offering support for 400+ CD/DVD based devices.

Remember to ensure that you have exhausted all other methods of 
support or possible solutions such as updating video, audio and 
motherboard drivers prior to contacting SonyDADC (producers of 
SecuROM) directly. Their support representatives will only be 
able to advise you and ultimately respond to issues that are 
SecuROM specific.

SecuROM protected games incorporate an inbuilt program to 
establish drive compatibility which may be simply launched by 
following these guidelines.

- Ensure that the Worms 3D CD 1 is in your local CD/DVD drive
- Select the worms3d.exe file on the root of CD 1 with the right
  mouse button
- Select Launch Analysis within the displayed menu
- Within the disclaimer window select Yes to proceed and 
  commence analysis
- A file AnalysisLog.sr0 will be generated within the root of 
  your C:\ drive
- Zip the file and attach it to an email along with a brief 
  explanation of your problem
- Send the email directly to SonyDADC at [email protected]
- SonyDADC customer support will be able to establish your 
  drive compatibility and respond to your enquiry


Why do I get an error after the SEGA logo just as the Team17 
logo displays?

As audio is initialised when this logo is displayed, this may 
be directly related to a problem with your sound drivers. It is 
recommended to perform an update of your sound drivers.


Graphic Issues
==============

I am trying to play and the game returns straight back to the 
desktop, why?

Your video card possibly may not have enough memory. If you 
attempt to run the game with less than the minimum required 
amount of video memory (32Mb) you will experience problems. If 
this is not the case and your device has enough available video 
memory an update of your video card drivers may be required.


When I play the game it stutters and is running very slowly, 
why is this?

If the game runs very slowly this may be related to a number of 
causes.

- Your video device is incompatible
- Your video device or system does not meet minimum requirements
- A video driver update may be required from your manufacturer
- In game screen resolution may be set too high affecting 
  performance
- Screen refresh rate is low and may require increasing within 
  the game launcher

Firstly check that your video device is compatible and that your
system meets the minimum requirements. The next step is to 
update your video drivers, lower the in game resolution and 
increase your screen refresh rate accordingly. Remember to check
within your manufacturer documentation that your screen display
is actually capable of displaying a higher refresh rate.


What video chipsets are supported?

Support for the following video chipsets has been incorporated 
and thoroughly tested for compatibility and stability during 
initial game development.

- ATI Radeon Series
- Matrox Parhelia Series
- NVIDIA GeForce, GeForce2, GeForce3, GeForce4, GeForce FX, 
  nForce1 and 2 Series


What video chipsets are unsupported?

Whilst some of the following video chipsets may work they have 
not been thoroughly tested during game development so we 
therefore cannot guarantee 100% compatibility.

- 3Dfx Voodoo Series
- 3Dlabs Permedia, Oxygen and Wildcat Series
- ATI Rage, Mobility and FireGL Series
- Cirrus Logic CL Series
- Intel integrated and I Series
- Matrox G Series
- NVIDIA TNT, TNT2, GeForce Go, GeForce4 Go, GeForce FX Go, 
  nForce3, nForce3 Go, Quadro, Quadro4, Quadro FX and 
  Quadro FX Go Series
- PowerVR KYRO I and II Series
- Rendition V Series
- S3 Savage and Virge Series
- SiS integrated and Xabre Series
- Trident Blade and Cyberblade Series


How do I utilise extra features on my display device such as 
pixel shaders?

The game does not have any extra effects or detail options that
are modifiable and all are enabled automatically. If you 
experience performance problems such as poor frame rate it is 
recommended to reduce your display resolution within the 
launcher program prior to play.


Sound Issues
============

The sound seems distorted when playing, why is this happening?

You may have reverb set to ON within your sound card settings, 
this may cause problems.

- To disable the reverb option access Mixer or Volume in the 
  system sound menu
- Click WaveSynth or Synth section
- Ensure that Reverb MUTE or Reverb OFF function is selected

Alternatively this could be related to poorly set bass and 
treble options.

- To disable these options access Mixer or Volume within your 
  system sound menu
- Click Bass and / or Treble section
- Ensure that settings are at a similar level or set to personal
  preference

If the aforementioned fails to alleviate your problem or you do 
not have the options available then it might be sound driver 
related and an update may be required.


Is it possible to use my own background audio tracks within the 
game?

It is not possible to insert your own audio tracks into the game.


I want to use my own Worm voice speech samples, how do I achieve
this?

It is not possible to insert your own Worm voice speech samples
into the game but this may be addressed in a future release 
update.


Control Issues
==============

I wish to change my keyboard and mouse configuration, how do I 
achieve this?

It is not possible to alter keyboard and mouse configuration 
within Worms 3D. The layout has been optimised so that all 
players on a single system are able to access the more familiar 
keys easily. The control layout has been established from 
continuous feedback given during initial game development.


There is an option to use a 16 button PC joypad, how may I 
achieve this?

The best method in order to utilise a 16 button PC joypad for 
the game is to purchase one of the many commercially available
Sony PlayStation Dual Shock pad adapters for your computer. The
aforementioned feature was included during the development 
stages primarily for the testing of pad configurations for 
console versions of the game. It has been retained as an option
for gamers who prefer this control method as an alternative to 
a mouse / keyboard.


Why can't I move around the landscape in FPS view?

It is not possible to move in FPS (first person) view as this
mode is designed and primarily used for general spotting and 
targeting only.


Using my mouse feels unresponsive, what could be the cause of 
this?

Refer to your mouse profiling software as you may have to 
increase the movement sensitivity level setting as it may 
possibly be defaulted to a low value.


Wormnet/Network Issues
======================

I can't seem to play on the Internet through a firewall, what 
is the problem?

You will not be able to play via the Internet if you cannot 
open access through a firewall as they are designed to protect
a system and will prevent game data transfer. Please contact 
your network administrator or ISP and refer to revised port 
information. within this document.


I can see other games on the network but can't connect, what is 
wrong?

Differing Worms 3D versions aren't fully compatible; the server 
will identify other games that have the same version of the game
as you. Games that are utilising a different version will be 
shown in a different colour. It is essential that all intended 
participants are using the most up to date version of the game 
to ensure a successful level of connectivity.

- White game name : Same game version
- Red game name : Different game version
- Grey game name : Connection prevention (such as firewall 
  detection)


I wish to play via a direct or null modem connection, is it 
possible to do this?

There is no support for either direct modem or null modem play.
Worms 3D can either be played on a single system (a Hot seat 
game), over a LAN or via Wormnet.


What is the revised port information for Internet connections 
and firewalls?

To ensure successful Internet usage the following port 
information is provided.

- In game : TCP : 5911
- Front end : UDP : 5911
- GS IRC : TCP : 6667
- GS Search Manager : TCP : 29901
- GS Custom Ping : UDP : 13139
- GS List Request : TCP : 28900
- GS Incoming : UDP : 6500
- GS Heart Beat : UDP : 27900
- GS Connect Manager : TCP : 29900
- Outgoing only: HTTP : TCP : 80


Is it possible to move the blimp camera whilst another player 
has their turn?

Yes it is possible to control blimp camera movement whilst 
another player is taking their turn in a network game. This 
allows you to plan strategies for your upcoming turns, get a 
continuous landscape overview and above all miss none of the 
action!


Manual Errata
=============

PC CD-ROM Manual
----------------

Page 2

- States to insert the Worms 3D CD into the CD-ROM drive but it
  requires CD 1
- States that the install size is changeable by the user but it
  is not

Page 5

- States keys 1-5 control grenade bounce settings but these are 
  for selecting fuse time
- States weapon select shortcuts (if planned), these are 
  implemented for final release
- States worm select (when planned), this is implemented in the
  final release
- States incorrectly that cursor keys can adjust trajectory and
  fine rotate in blimp mode
- States incorrectly that the return key can allow jumping in 
  blimp mode
- States incorrectly that the R key accesses blimp mode when it 
  is the E key

Page 11

- States air strike is controlled via camera keys but it is now 
  mouse controlled

Page 15

- States press fire to open rotational keys and is referring to 
  open parachute
- States blimp mode is controlled via camera keys but it is now
  mouse controlled

Page 18/19

- States that screen image point 7 is select CPU / human but it 
  is for create new team

Page 22

- Screen image for team menu is incorrect as this has now been 
  updated

Page 23

- Wormpot reel features do not match descriptions
- States nonexistent low gravity option in example reel 2
- Wormpot screen image is incorrect as this has now been updated
 
Page 29

- States nonexistent centre screen option (use Windows display 
  properties)
- States nonexistent mono/stereo option (use Windows audio 
  properties)
- States nonexistent invert Y axis option (use Worms 3D launcher
  advanced options)
- States nonexistent vibration on or off option (for console 
  versions only)

Page 40

- States to insert the Worms 3D CD into the CD-ROM drive but it 
  requires CD 1
- States ping values are displayed for all connected players but
  they are not

Page 41

- States that the ready icon is at the top of the screen when 
  it is located at the bottom

Page 43

- States Brian Fitzpatrick as lead test credit and should be 
  credited to Andy Aveyard


PC CD-ROM Readme
----------------

Master Control Reference

- Blimp and FPS camera mode Q and E keys transposed 


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                       6.  TROUBLESHOOTING
                            
                     ***********************


Video Problems
--------------
The vast majority of problems that you are likely to encounter 
are probably related to drivers that allow the game to make 
optimum use of your systems resources. In particular, video 
games are most influenced by Microsoft’s DirectX drivers, which 
are responsible for various aspects of your system including: 
video, sound, controller input, 3D graphic functions, CD ROM 
access and other functions. If you do experience problems, 
always ensure that you are using the latest drivers for these 
devices, and that your DirectX installation shows these devices 
as being certified (with DXDIAG).


CD-ROM Problems
---------------
Make sure that the CD-ROM disc is in the correct drive, with the 
label facing upwards. The CD-ROM disc must be in the drive to 
install or run the game. If you have two CD-ROM drives, the CD 
must be placed in the drive whose drive letter comes 
alphabetically first for the game to work.
Ensure that the CD-ROM disc is free from any markings or 
scratches which may interfere with normal operation. If the 
disc requires cleaning, gently wipe the surface with a dry, 
non-abrasive cloth.


Sound Problems
--------------
Make sure that your speakers or headphones are plugged into the 
correct socket, and that the volume control is at an appropriate 
level. If you are using powered speakers, ensure that the power 
is on.
If you continue to experience problems, ensure that the Volume 
Control taskbar icon (depicted by a small yellow speaker) 
is present. 
Double-clicking this icon will open the Volume Control window. 
Make sure that the Wave and Master Volume controls are set at an 
appropriate level and that the Mute feature is not enabled.


Debugger detected Error
-----------------------
Q: When I try to launch the game I get the following error:
   "Debugger detected  - please close it down and restart.
   Windows NT users: Please note that having the WinIce/SoftIce
   service installed means that you are running a debugger." I do
   not believe I am running a debugger. What could be the
   problem?

A: This error is caused by DivX 5.1. The issue you have mentioned
   is a bug in this release of the DivX codec. The codec is
   actually what`s showing the error, and shutting down Blaze
   Media Pro because it is erroneously detecting the software as
   a debugger. You can resolve the issue by updating to DivX
   5.1.1 http://www.divx.com, and you will no longer have this
   problem. If you do still have any problems please contact Sold
   Out Software Technical Support.


MSVBVM50.DLL Error
------------------
If the error "The MSVBVM50.DLL file is linked to missing export 
OLEAUT32.DLL:421." occurs while installing the game.

The error occurs because during the setup process, the 
MSVBVM50.DLL file requires a version of OLEAUT32.DLL that is 
newer than what comes with the original version of Windows 95. 
Therefore you will need to replace this file with the copy 
supplied with this software. To replace the file simply 
double click on AXDIST.EXE file which can be found in 
\SONOW\EXTRAS directory on the CD. 
You will also have to restart your computer for the changes 
to take effect. 

When done, launch SETUP.NOW again and try to reinstall.


The Sold Out installer does not load
------------------------------------
For the Sold Out installer to work you must have the following
configuration on your machine:

* Microsoft Internet Explorer 4 or above
* Macromedia Shockwave(TM) Player
* Display properties must be 'Small fonts'.

If you get an error message on the Preload screen then click on 
the 'AutoFix' button.


To change you display properties to small fonts:
------------------------------------------------
1. Go to the 'Start' button on your Windows taskbar,
2. Select 'Settings',
3. Select 'Control Panel',
4. Double-click on the 'Display' icon,
5. Select 'Appearance',
6. Change the font settings to 'Small Fonts'.
7. Click on 'OK' button to apply changes

OR

1. Go to the 'Start' button on your Windows taskbar, 
2. Select 'Settings', 
3. Select 'Control Panel',
4. Double-click on the 'Display' icon,
5. Click on the 'Settings' tab,
6. Click on the 'Advanced' button,
7. Select the 'General' tab,
8. And change the font settings to 'Small Fonts'.
9. Click on 'OK' button to apply changes


To bypass the Sold Out installer and load the separate 
components on this CD follow the instructions below.


The Game
--------
To install the game you should do the following...

1. Insert Disc 1 in your CD-ROM drive.
2. Go to the 'Start' button on your Windows taskbar,
3. Select 'Run',
4. Type: 
         D:\Setup.exe
        (Assuming that the letter of your CD-ROM drive is D:)
5. Click 'OK'. 
6. You should now refer to Section 3 from step 4, to 
   install the game.


Adobe Reader
------------
To install Adobe Reader you should do the following...

1. Insert Disc 1 in your CD-ROM drive.
2. Go to the 'Start' button on your Windows taskbar,
3. Select 'Run',
4. Type: 
         D:\SONOW\ACROBAT\SETUP.EXE
        (Assuming that the letter of your CD-ROM drive is D:)
5. Click 'OK'.


Manual
------
To view the manual you should do the following...

1. Insert Disc 1 in your CD-ROM drive.
2. Go to the 'Start' button on your Windows taskbar,
3. Select 'Run',
4. Type: 
         D:\MANUAL.PDF
        (Assuming that the letter of your CD-ROM drive is D:)
5. Click 'OK'.


DirectX
-------
To install DirectX you should do the following...

1. Insert Disc 1 in your CD-ROM drive.
2. Go to the 'Start' button on your Windows taskbar,
3. Select 'Run',
4. Type: 
         D:\DirectX9\dxsetup.exe
        (Assuming that the letter of your CD-ROM drive is D:)
5. Click 'OK'.


Internet Explorer
----------------- 
To install Microsoft Internet Explorer you should do 
the following...

1. Insert Disc 1 in your CD-ROM drive.
2. Go to the 'Start' button on your Windows taskbar,
3. Select 'Run',
4. Type:
         D:\SONOW\IE\IE5SETUP.EXE
        (Assuming that the letter of your CD-ROM drive is D:)
5. Click 'OK'.


Macromedia Shockwave(TM) Player
-------------------------------
To install Macromedia shockwave(TM) Player you should do 
the following...

1. Insert Disc 1 in your CD-ROM drive.
2. Go to the 'Start' button on your Windows taskbar,
3. Select 'Run',
4. Type:
         D:\SONOW\SW\SWSETUP.EXE
        (Assuming that the letter of your CD-ROM drive is D:)
5. Click 'OK'.


More Help
---------
For further help and information please refer to the Sold Out 
HelpBox, which is on the Sold Out Installer. To open the HelpBox,
click on the <?> icon on the left-hand side of the Sold Out 
installer's screen.


*****************************************************************

                       7.  PRODUCT SUPPORT

                     ***********************


Please read the following section before calling technical 
support:

Because of the millions of different hardware and software 
combinations possible with today's Personal Computers, you may 
still have to refer to your computer manufacturer of software 
publisher to properly configure their product to run our game.


Contacting Technical Support
----------------------------
If you have technical questions about the game, our Technical 
Support Department is here to help. Our web site contains 
up-to-date information on the most common difficulties with our 
products. If you are unable to find the information you need on 
our web site, please feel free to contact us via e-mail, 
telephone, Fax or mail (for contact us details - see below).

If possible, be at your computer when you call. The support 
representative will need specific information about your 
computer and may need you to access or change some of the 
files while you are on the telephone. If it is impossible for 
you to be at your computer, be sure to have the following 
information:

A listing of your computer's hardware and the settings from 
Device Manager, including what sound and video card you system 
has. (Contact your computer manufacturer if you aren't sure.)

* What version of Windows® you are using.

* What version of DirectX(tm) is currently loaded on 
  your computer?

* How the game is currently configured.

* The version number of the game (if possible).

Our technical support personnel will do their very best to get
our software working on your system, so please be patient 
with them. 
Certain times of the year (around Christmas, or when we release
a brand new game) the Technical Support lines can get rather
busy. If you need faster support or wish to view the most
frequently asked questions (FAQs) please use our web site and
check the Technical Support web pages (see below). This is
where the most common problems can be fixed with easy
step-by-step instructions, and we recommend trying it before
contacting the Technical Support line. The answer to your
question just might be sitting right there.

Also, if you have any questions about this or any other Sold Out
Software product, please contact our Customer Service/Technical
Support Group.
For contact us details see below.


Contact "Sold Out Software" details:
====================================

Customer Service is available on Monday to Friday 
(except Public and Bank holidays) from 10.00AM to 5.00PM (GMT).


Address:   Technical Support
           Sold Out Software
           122 Southwark Street 
           London SE1 0SW
           United Kingdom

Tel:       +44 (0) 845 234 4250
Fax:       +44 (0) 845 234 4243

E-mail:    [email protected]

Website:   www.sold-out.co.uk


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                         Disclaimer
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Although Sold Out believes this Game and any attachments to be 
free of any virus or other defect which may affect your computer,
it is the responsibility of the recipient to ensure that it is 
virus free and Sold Out does not accept any responsibility for 
any loss or damage arising in any way from its use.
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